We have an exciting and unique role for the right person to join our Community Initiatives Team at Southside Housing Association. We are a friendly, welcoming, forward-thinking organisation where innovation, flexibility and positive communication is embraced. Our focus is on quality of service and helping others.

This role offers an excellent opportunity for innovative and creative working, built around community strengths and partnership working. Our community work focuses on supporting our tenants and communities with health, well-being, and social needs, through the organisation, development, and delivery of a range of community programmes and initiatives. The team is built on working with and developing volunteers to enable groups and projects to be shaped and facilitated by local people.

The successful applicant will be motivated, solution focussed and have strong organisational, team working and interpersonal skills.

This position offers a fantastic opportunity for the right person to join an innovative team, be creative and use and develop community work skills and experience.

In today’s environment, the ability to work in a changing environment with competing pressures is necessary, and the successful candidate will be a team player with a problem solving attitude and the desire to learn new things while ensuring that our customers receive the best possible service.

Please note that the days and times of work are open to discussion. If you would like to discuss this further before applying, please contact Shahnaz Shakoor (Housing Manager) on 0141 422 4802 (Ext 240).

A PVG check will be undertaken as part of the selection process. Only women need to apply under Schedule 9, Part 1 of the Equality Act 2010.

This role requires an experienced, pro-active, diplomatic, values driven and trauma informed professional who can coordinate, develop, create, and deliver specialised services as well as undertake effective stakeholder and external relations duties. Joining an established team of Service Managers, the post holder will lead the operational delivery of specialist services for survivors and assume responsibility for the implementation and monitoring of relevant aspects of the business plan, risk registers, budgets, and staff compliance with operational standards, processes and policies. The role will have an important responsibility to access, strengthen, and develop the relationships between our services, local/national government, and third-sector partners, and to monitor and build the data and evidence needed to secure the right investment needed to meet the needs of survivors in our areas. The role will have delegated responsibility to contribute to GCRC strategic priorities, which also includes supporting campaigning, policy and lobbying work.

ABOUT YOU

You will be a compassionate, determined, motivated, and experienced operational services leader, with a track record in developing and sustaining specialist services. You will be able to demonstrate your commitment to GCRC feminist values and positions, and your ability to work within a culture where change is routine, and workforce engagement and nurture is a priority. Ideally, you will have this experience from a current senior operational manager role of at least 5 years.

MAIN TASKS AND RESPONSIBILITIES

1. To lead the team who deliver specialist services in the areas of support, triage assessments, help and advice and advocacy at our head office and all community bases.
2. To implement and monitor the service annual business plan ensuring all services are well led, adhering to national service standards, of high quality, and are monitored and evaluated robustly.
3. To secure and sustain effective stakeholder and funder relationships of relevance to the service areas.
4. To ensure the delivery of high-quality and survivor informed services through effective leadership, supervision and support, workload, and performance management of team members.
5. To work with the Deputy Director, and management team to maintain and improve the overall financial position of the organisation and drive business development.
6. To contribute to the development and maintenance of suitable and accurate information and communications materials required for the services.
7. To contribute to the coordination and delivery of staff and volunteer training and development programmes.
8. To lead on the development of funding and grant applications of relevance to the remit of the postholder.
9. To ensure full team compliance with all monitoring and evaluation, financial/budget and reporting requirements.
10. To implement and monitor required risk management processes to support the safe and effective operation of our services.
11. To showcase a culture of improvement, led by survivor needs at local and central levels.
12. To ensure compliance with GCRC policies and procedures, legal regulations, and safeguarding responsibilities by all services staff.
13. To maintain oversight of operational budgets, as set and delegated by the Director/s.
14. To support the Deputy Director and Service Management Team colleagues in their governance reporting duties, and in both presenting and liaison with GCRC Board of Trustees.
15. To represent GCRC in relevant strategic, funding, partnership, and government forums and networks.
16. To ensure the provision of promotional information on survivor services, ensuring their accessibility and accuracy in materials for our external audiences via printed materials, website, and social media.
17. To provide support to other service areas to cover planned and unplanned periods of absence at management levels.
18. Participate in regular support and supervision sessions with the Director/s.
19. Participate in an ongoing programme of training and continuing personal development to ensure that skills, knowledge, and working practices and skills are up to date.
20. To undertake any other duties as directed, and relevant to the level of this post.

Founded in 2000, Includem has grown and developed a wide range of services and projects for children, young people and families across Scotland. Initially focussed on bridging the gap between social care and criminal justice, we have expanded our offering of specialist support not just for young people in conflict with the law but for families as well.

We work with children and young people in care, and their caregivers, as well as supporting those facing challenges with education, their mental health or transitioning to adulthood. Regardless of who we are supporting, our commitment to relationship-based, 24/7 support, remains unchanged.

Our ambition is to continue to innovate, grow and provide the dedicated support that is needed by so many.

This is where you come in! Working for Includem means getting the chance to use your talents to the fullest, doing work that makes a real difference to the lives of many, in an environment where your contributions get noticed. Want to join us?

We have an experienced Team Manager to lead our services based in Aberdeen on a 12-month fixed-term basis, to cover a period of maternity leave. This is an exciting opportunity to join an established team that is co-located at Craigielea Children’s Centre, working in partnership with Aberdeen Children and Family Social Work.

The key responsibilities of the Team Manager include, but are not limited to:

• Manage service delivery to maximise capacity and ensure compliance with contract specifications.
• Maintain a young people focus in relation to services delivered by ensuring best outcomes achieved and recorded for young people.
• Lead a team of professionals, with responsibility for all elements of people management.
• Engage effectively with partner agencies on a day-to-day basis, in addition to seeking new opportunities for partnership/collaborative working.

About You

With proven experience of managing and supervising professional individuals delivering high quality services, you will be able to maximise service delivery resources efficiently and effectively to meet the needs of children, young people, and families. With knowledge of young people policies and legislation, you will put risk enablement at the heart of your decision making. In addition, you will possess:

• Educated to degree level in relevant qualification in Social Work or Social Care, or a willingness to work towards this.
• Ability to embrace challenges, take initiative, originate action, and work well with a great deal of autonomy.
• Strong interpersonal and communication skills, with the ability to challenge and influence a variety of stakeholders with well-reasoned arguments.
• Excellent attention to detail with a focus on continuous improvement.

This is an exciting post to develop Lead Scotland Befriending Services to take forward our strategic ambition.

The successful applicant will:

1. Work with the management team to extend our local projects and explore wider coverage of services.
2. Lead the development of:
   1. High-quality befriending opportunities, with links to our Learning Service.
   2. Online volunteer training resources/programmes.
3. Enable more disabled people and carers to engage with befriending services which lead to a range of positive outcomes, including positive transition into learning services where appropriate.
4. Manage befriending projects, contracts, and partnerships.
5. Home-based in Fife to ensure close contact with our existing Befriending Services.

This post will suit someone who is passionate about the power of befriending services to reduce loneliness and isolation, and who has a track record of successfully managing people and projects.

You will need very good digital skills and excellent communication skills to balance a busy workload, supporting our strategic growth agenda and creating the conditions for staff and volunteers to flourish.

This post is home-based, with remote working generally focused on administrative aspects as there will be a significant element of leading the service through in-person partnership networking and team support/development. A satisfactory PVG will be required. Lead Scotland has a Recruiting People with Convictions Policy.

Lead has Disability Confident status, and we encourage applications from disabled people. All disabled people meeting the minimum requirements will get a guaranteed interview. Information about our commitment to recruit disabled people is available on our website. If you would like to be considered under this scheme, please indicate this on your covering letter. This will in no way disadvantage you in the recruitment process. All job application information can be made in alternative formats on request including braille, large print and audio and people can make applications in alternative formats. Recruitment paperwork is kept for 6 months before it is destroyed. Please complete our anonymous equal opportunities form to help us ensure we are attracting a broad range of candidates.