Project Leader

  • Full time
  • £28,000
  • Glasgow
  • Closing 29th September 2023

  • Advertised from 15th September 2023


To lead the delivery of our Fair Start Scotland contract in the West Dunbartonshire area, ensuring the team offers support to our participants in line with our customer service standards and performance targets.


  • Lead, motivate, develop and performance manage the team to continuously improve and increase their capability and deliver against their targets.
  • Ensure Key Performance / Quality Indicators are understood and observed by all Advisers (e.g. through Adviser observations and coaching) to ensure all participants are provided with the same high standard of service that maximises their chances of securing sustainable employment.
  • Undertake regular caseload reviews with Advisers, prioritising those who are underperforming so that all advisers have the capability to deliver according to our customer service standards.
  • Manage day-to-day contact with key stakeholders at a local level, maintaining a positive working relationship to ensure we receive sufficient customer flows to deliver according to service level agreements.
  • Manage the office(s) to ensure appropriate physical and human resources exist to ensure performance is delivered to quality, compliance, and contractual requirements.
  • Ensure advisers maintain paperwork and customer records to ensure the customer journey is documented in accordance with our quality standards.
  • Ensure compliance with our company policies (including Health & Safety, Safeguarding, and Data Security) so all teams operate in a way that protects customers and colleagues at all times.

Must have license and access to a vehicle.

Application notes

Please contact

Closing date: Friday 29thSept.