This vacancy has now closed

Financial Inclusion Officer (New Tenancy)

  • Part time
  • Circa £33,000 pro-rata
  • Edinburgh (EH16 4AQ)
  • Closing 30th November 2023

  • Advertised from 27th October 2023
  • Hours per Week: 18. Permanent.


At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

So, what are you waiting for? Join a Community that cares about you!

More about your role

As part of our Financial Inclusion Team you will play a key role in supporting our most vulnerable customers by providing a comprehensive service incorporating information, advice, assistance and representation on a wide range of social, welfare, financial and health issues. The role will involve working with new tenants and supporting them through the process.

You will deliver a customer focussed financial inclusion service to our tenants and other customers, providing a bespoke service to our diverse customer base with a view to maximise income, community enhancement and tenancy sustainment.

Assisting customer and providing advice on a range of topics from debt advice, financial management to promoting digital inclusion this is a truly customer focussed role, providing empathy and compassion to all situation whilst ensuring the correct information is delivered and understood by out customer.

For more information, please download our job profile available on our website.

More about you

We are looking for applications from people who are able provide our customers with complex information in more simplistic way, excellent customer service skills are an absolute must, as is this ability to adapt your communication style to fit our customers who may have different or complex needs.

You will have previous experience & understanding of welfare benefits, current social housing and wider welfare issues as well as an up-to-date knowledge of relevant legislations & welfare reform.

The ideal applicant will have great communication skills which will allow you to build a good repour with our customers and colleagues.

Due to the nature of this role applicants will need a full driving license and access to a car.


We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Training and development

• Annual pay review

Application notes