About Money Advice Scotland

The times we live through are frequently described as unprecedented.

A century pandemic and the cost of living crisis has magnified and entrenched inequality.

But it has also shown that change can happen rapidly and can make a real difference.

We need change. We need new ideas when old solutions cannot solve new problems.

Our plan sets out our approach towards securing a new different at a time when our purpose is more essential than ever.

Money Advice Scotland is Scotland’s money charity. Our mission is to be the driving force towards financial wellbeing for the people of Scotland.

We believe we will achieve this by supporting the advice workforce, empowering citizens to get help and support, and advocating for fairer policy.

About the role

Our Financial Wellbeing Team works towards the strategic aim of improving financial health and wellbeing.

We do this by delivering evidence-based money guidance to a number of audiences, including schools, colleges, communities and workplaces.

We also deliver financial capability training to professionals, administer our e-learning modules and create a wide range of digital resources so that people can access financial information in a format that is most suited to their needs.

Job description and key responsibilities

• Support the financial education of young people by creating resources and delivering workshops to schools, colleges, universities and community groups, both online and in person.
• Create and deliver financial wellbeing sessions to the wider population including employees across Scotland.
• Develop and deliver open access online workshops on various personal finance related topics.
• Design and develop financial wellbeing resources using a variety of formats.
• Deliver financial capability training to professionals.
• Help to create a resource bank on our website.
• Work with the Financial Wellbeing Lead to plan activities in line with our strategic aim.
• Support the Financial Wellbeing team in developing and delivering a money guidance programme for adults with low numeracy skills in the Scottish Borders.
• Other relevant tasks as required.

PERSON SPECIFICATION

Qualifications and experience

Essential

• Degree or equivalent professional experience
• Experience of developing and delivering training and/or education
• Experience of supporting, building and strengthening relationships with partner organisations

Desirable

• Experience of financial inclusion and debt prevention
• Community engagement experience

Knowledge and understanding

Essential

• Ability to create high-quality, engaging content in a variety of formats
• Interest in financial wellbeing topics
• Willingness to learn about new subjects
• Ability and passion to work directly with people to create content and present complex information in a way that best fits their needs

Desirable

• Knowledge of the money advice sector
• Knowledge of creating video content and video editing skills

Communication and IT skills

Essential

• Excellent with Microsoft Office products
• Excellent written and verbal communication skills

Desirable

• Experience using online platforms such as Zoom

Evaluation and analysis

Essential

• Strong attention to detail
• Strong analytical skills

Desirable

• Knowledge of evaluation techniques, particularly capturing tangible outcomes

Autonomy and accountability

Essential

• Ability to work using own initiative
• A focused and motivated approach to achieving our strategic aim
• Organisational and time management skills, with the ability to work on a wide range of tasks, often working to a deadline
• Confidence and adaptability to work flexibly in a team as well as individually

Values and attitudes

Essential

• A commitment to our purpose
• A passion for tackling inequality

Other

Essential

• Eligible for membership of Protection Vulnerable Groups (PVG) Scheme

Desirable

• Possession of a full, clean driving licence as travel throughout Scotland will be required

What you will get from the role

You’ll be part of a progressive organisation which aims to challenge the stigma and misconceptions that often surround how people manage their money. Your work will help to support people in Scotland to build financial resilience and improve financial wellbeing.

Your role will be varied, fast paced and will allow you to embrace creativity and innovation.

As the Assessment and Learning Co-ordinator you will be involved in co-ordinating Citizens Advice Scotland staff and local bureaux to enable effective delivery of the Quality Assurance programme as well as supporting the Citizens Advice Scotland Learning and Standards team by providing specialist administrative support.

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to citizen’s lives. If you are someone with strong administration skills with an eye for detail, then this could be the role for you.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

There has never been a more important time to work for CAB. Join us on the frontline of the cost-of-living crisis and play a vital role in helping local people.

We are seeking someone who is

• passionate about delivering an effective service to those most in need

• enthusiastic and highly motivated, with a positive ‘can do’ attitude

• a strong team player, with great people skills

You’ll need excellent communication skills, strong IT skills and the ability to thrive in a busy environment.

About the Employer

Shetland Islands CAB is a member of the Scottish Association of Citizens Advice Bureaux. We deliver free, confidential, impartial and independent advice to the people of the Shetland Islands.

We are the only advice organisation in Shetland. We support over 1500 clients annually and achieve an annual client financial gain of over £1million. Our principal funders are the Shetland Charitable Trust and Shetland Islands Council. We deliver a number of services on behalf of Citizens Advice Scotland and regularly secure a range of external funding to develop projects to meet local need.

Shetland Islands Citizens Advice Bureau is committed to equal opportunities both in service provision and in employment. We offer a competitive salary, excellent terms and conditions of employment, 36 days annual leave, and 6% employer pension contribution. Shetland Islands Citizens Advice Bureau is an inclusive employer considering flexible working arrangements where appropriate.

For more information about living and working in Shetland, see shetland.org.

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it.

The Digital Advice Content Team’s primary role is to provide digital advice content for Scotland. This role will focus on providing digital advice content for people moving to and settling in Scotland. The successful candidate for this role will be:

• Comfortable using evidence, data and research to make the right content decisions
• Able to contribute to and use style guides and design patterns to produce consistent content
• Someone who puts users' needs at the heart of their work, to make people's interactions with online content as simple and speedy as possible
• Experienced in evaluating current content strategies based on the results of user research and data for constant improvement of existing content
• Able to build relationships and work closely with policy, legal and other expert colleagues to make sure content is accurate and consistent
• Capable of promoting user-centred content design within the department and beyond
• Experienced in communicating in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact
• Encouraging the use of different communication methods, including digital resources, and highlight the benefits, including ensuring cost-effectiveness
• Ensuring communication has a clear purpose and takes into account people’s individual needs
• Able to share information as appropriate and check understanding
• Someone who shows positivity and enthusiasm towards work, encouraging others to do the same
• Confident in ensuring that important messages are communicated with colleagues and stakeholders respectfully, taking into consideration the diversity of interests
• Alert to emerging issues and trends which might impact your work area and new opportunities

This role offers you the opportunity to work at the heart of supporting Scotland's largest independent advice network and to make an invaluable contribution to the lives of people moving to or living in Scotland.

Occasional travel between the Edinburgh and Glasgow office will be required.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.

How to apply