We are looking for a high calibre individual to join our team at a ground-breaking time for Melville Housing. In January we introduced new working arrangements that have seen staff become amongst the first in Scotland to work a reduced 4-day week (Monday to Thursday) for 100% pay.
As well as the 4-day working week, our generous conditions of service include hybrid working (2 days in office, 2 at home), a career average revalued earning pension scheme, 25 days annual leave and 13 public holidays per annum (pro rata for 4-day week).
Melville Housing Association is Midlothian’s largest registered social landlord. We own and manage almost 2,100 properties mainly in Midlothian but with some in South Lanarkshire as well as a small number across central and southern Scotland.
About you:
As part of our highly professional team, you will be responsible for providing customer-focussed services and ensuring our tenants receive excellent, confidential advice to maximise their income and opportunities. You will also provide help and support with fuel poverty.
The successful applicant will have an extensive working knowledge of welfare benefits and legislation (minimum of 5 years’ experience) and must have a good level of education (minimum of 5 Standard Grades or equivalent).
To achieve high levels of performance and maintain excellent service standards, you will have strong administrative and reporting skills, be able to prioritise a demanding workload, as well as have excellent IT knowledge in Microsoft Excel, Word, and Outlook.
You must also be able to build good relations with our tenants and partners, and contribute to our enthusiastic team, together with the ability to work well on your own initiative.
Preference will be given to applicants with experience and who hold qualifications in benefits, housing or advice and guidance.
A full driving licence and access to a motor vehicle insured for business use is a requirement of this post.
To apply or to find out more about this position, please visit the recruitment section of our website www.melville.org.uk You can also contact the Head of Housing, Jane Burnett by email to jburnett@melville.org.uk or by phoning 0131 654 2733.
No agencies please.
Melville Housing Association is a disability confident employer, an equal opportunity employer and registered charity SC032755.