Energy Advice Team Leader
- Full time
- £28,818
- Inverness
- Closing 28th August 2023
- Advertised from 10th August 2023
- plus incentives. Permanent – up to 35 hours pw
Role
The post holder will be required to lead the Energy Advice team. They will work with the Business Development Manager and other managers to ensure that the team is able to provide specialist and holistic advice on Energy issues. This is a “hands on” role with a requirement to carry a caseload and to communicate/organise resources effectively across the organisation when required.
The role will be busy and target driven, therefore the post holder will need to be organised and work efficiently, while providing support to team members to provide an excellent service to clients and maintaining quality standards. There will also be responsibility for case recording/reporting in line with funder guidelines.
On occasion the post will be required to represent the bureau in stakeholder engagement in relation to energy advice and associated issues. There may also be opportunities for home visits or attendance at local outreaches, if required to meet the objectives of the projects.
Job description
Key responsibilities
- To take the lead for all energy advice projects delivered by the bureau, meeting targets/objectives and often working to time sensitive deadlines.
- To work with the Business Development Manager and other relevant managers to implement training, processes, case management and quality of advice oversight in order to ensure best practice and a supportive and collaborative service to volunteers and other staff.
- To work with the Deputy Manager to ensure compliance with Citizens Advice Scotland Quality of Advice Standards as well as any funder specific guidance.
- To carry an active energy advice caseload and to supervise staff working on energy and provide support for volunteer queries on energy where required.
- To produce reports as required and work with the management team where required.
The above job description is not exhaustive and is clarified and intended to include broad duties inherent of the post.
Person specification
Knowledge, skills and experience
Essential
- Experience of energy advice case work as well one or more of the associated topics i.e. welfare rights and/or income maximisation.
- Experience of leading projects with tight deadlines
- Excellent level of IT literacy (MS Office and other relevant software) and good people skills (in person and by telephone)
- Experience of writing reports and making presentations to audiences.
- Experience of successfully working on own initiative and managing own workload.
- Evidenced ability to train and mentor other staff
- Experience of building constructive partnerships with stakeholders.
- Ability to identify and action own training needs and to work effectively to enhance continual professional development including keeping up to date with any relevant legislation; procedures; guidance; directives and advice topics.
- Knowledge of the energy sector and current concerns in household costs, costs of living issues and fuel poverty.
Desirable
- Knowledge of the aims and principles of the CAB service.
- Completion of CAB Adviser Training Programme.
- Technical understanding of energy supply, billing, meters and regulation.
Application notes
Closing Date: Monday 28th August 2023 – by Noon
Interview Date: w/c 4th September 2023
Start Date: Notice Dependent
An Application Pack should be downloaded from our website.
For further information, please contact: Business Support Administrator, Inverness Badenoch & Strathspey CAB, 29-31 Union Street, Inverness, IV1 1QA
Please email applications to: admin@invernesscab.org
Income Maximisation Worker for Families
- Part time
- £32,323 pro-rata
- On site: Penicuik
- Closing 12th January 2026
An experienced adviser is required to improve the financial circumstances of the families supported by Hawthorn Children and Family Centre and Midlothian’s Family Wellbeing Service to improve the outcomes for the children.
The project will work with and receive referrals from Hawthorn Children and Family Centre and the Family Wellbeing Service team members. The worker will link with mental health projects, family support and Penicuik CAB’s specialist debt worker to develop a wraparound service to increase household income and improve the quality of life for the family.
Working closely with other project workers the post holder will provide awareness raising sessions with the Hawthorn Centre staff, Family Wellbeing team members and any other agencies, as appropriate.
Based at the Penicuik CAB, Hawthorn Children and Family Centre and working at any centres deemed appropriate, the worker will provide help and assistance with checking benefit entitlement, completing benefit applications and challenging benefit decisions. The work will also include income maximisation, budgeting advice, utilities and some assistance with debt issues (including housing debt).
A working knowledge and understanding of welfare benefits and good interpersonal skills are essential. The post holder will be responsible for developing and delivering the service to meet the needs of the families.
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The Deputy Manager has day to day operational responsibility for the delivery of the bureau’s advice service. The post holder will ensure a quality service is delivered in line with the Scottish National Standards and the Bureau’s Citizens Advice membership and will provide to the Chief Executive Officer all necessary reporting, data and case study information required.
The Deputy Manager is responsible for maintaining a disciplined, professional office working environment and ensures its compliance with the Bureau’s health, safety and other working policies, practices and procedures.
Using AdviserNet and the information systems, provide 2nd tier consultancy support to staff and volunteers on complex cases to include type 3 cases i.e. representation at tribunals. The post holder will also work as part of the Senior Management Team and will deputise for the Chief Executive Officer when required to do so.
The post requires a Basic Disclosure certificate.
Drumchapel Citizens Advice Bureau is seeking new Board Members to join our governing body and support the delivery of vital advice services across Glasgow. This voluntary role offers the chance to use your skills for community benefit, gain governance experience and help shape the future of a trusted local charity. Full induction and training provided.
About Drumchapel CAB
Drumchapel Citizens Advice Bureau provides free, impartial and confidential advice to people across Glasgow. We help local residents resolve issues around welfare benefits, debt, housing, employment and more — empowering individuals and improving quality of life in our community.
As a leading advice provider in the Glasgow area, we’re supported by a dedicated Board of Directors (Trustees) who bring strategic vision, professional insight and community knowledge. We are now seeking new members to join our Board and help shape the future direction of our organisation.
The Role
As a Board Member, you will play an active part in ensuring that Drumchapel CAB remains effective, accountable and sustainable.
You’ll work collectively with fellow Trustees and the Bureau Manager to:
- Provide strategic leadership and sound governance
- Support the management team to deliver high-quality advice services
- Contribute to decision-making that influences the Bureau’s future direction
- Promote our work within the community and wider networks
Board meetings are held every two months, typically lasting around two hours. Trustees may also choose to join sub-committees or short-term working groups.
What You’ll Gain
- A meaningful opportunity to make a difference in your local community
- Free training and development in charity governance and leadership
- The chance to meet new people and expand your professional network
- Experience of strategic decision-making within a respected local charity
Who We’re Looking For
Membership is open to anyone aged 18 or over who lives or works in Glasgow (G1–G15) or neighbouring areas.
We welcome applications from people of all backgrounds — especially those who share our commitment to fairness, inclusion and service excellence.
You don’t need previous Board experience — we’ll provide a full induction and ongoing support.
We’re particularly interested in applicants with experience or insight in any of the following areas:
- Finance or accountancy
- HR and people management
- Fundraising or business development
- Community engagement or public service delivery
- Legal, policy or compliance
Citizens Advice Edinburgh (CAE) are looking to recruit an Advice Services Manager to join our Management Team, in delivering high quality and accessable advice and support to people in Edinburgh and its surrounding communities.
You will be joining the largest network of advice providers in the UK, with excellent professional development opportunities and competitive remuneration packages.
You will also be part of a community led organisation, with a substantial profile, making a real difference to your local community and supporting those in greatest need.
Advice Services Managers oversee our day-to-day advice service, recruit, support and supervise a team of staff and volunteers, provide expert knowledge and quality assurance and represent the organisation in campaigning for changes to policies and legislation on the issues that impact the lives of people in Edinburgh and across the UK.
For more information, please see the detailed Job Pack, including Role Description and Person Specification and visit our website at citizensadviceedinburgh.org.uk
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