This vacancy has now closed

Triage Adviser

  • Full time
  • £21,537 – £23,460
  • Edinburgh
  • Closing 23rd August 2023


  • Advertised from 9th August 2023
  • Up to 37.5 hours.

Role

About Edinburgh Food Project

Edinburgh Food Project was established in 2012 with the aim of reducing the effects of food poverty in Edinburgh by providing emergency food parcels to those in the community most in need. We are transitioning our seven foodbank centres into “More than Food” hubs to allow our clients to access dedicated support to help them with their immediate and underlying problems to reduce/eliminate their need for foodbank assistance and build their financial resilience for the future.

Foodbank:

As well as food, people can also pick up toiletries, nappies, essential cleaning products, and dog and cat food. The parcels give immediate help in an emergency situation; reducing hunger and worry, and meaning people are in a better place to deal with the other issues that are facing them.

More Than Food:

In addition to these essential emergency supplies, people visiting our foodbanks can get help with other issues like housing, employment and health; helping break the cycle of poverty for good.

Money Advice Service:

We are working towards a world where there is no need for foodbanks. We run an FCA accredited money advice service with a team of specialist advisers who can help people access the benefits they are entitled to.

“The foodbank was there when we really needed it, it was an absolute lifeline.”

“I have a passport now and birth certificate. I won my appeal for PIP… A massive thanks to you and EFP.”

“You have made my day today, thanks for being so helpful.”

About the Community Hub

The Community Hub is Edinburgh Food Project’s brand-new service. The Community Hub brings together our foodbank centre, Money Advice Service, and More Than Food partners to provide our clients free, holistic, and accessible support all under one roof. We are partnering with the Thistle Foundation to offer our services from their Wellbeing Centre in Craigmillar.

Job Description

Purpose of Role:

The role of Triage Adviser is to support clients by offering them initial advice and support with welfare benefits and money management, including referring to other organisations. In addition, the role involves general administrative tasks such as answering phone calls and emails, creating client records, and arranging appointments with Money Advice Service advisers.

Application notes

Please send your CV to recruitment@edinburghfoodproject.org together with a statement telling

us how you meet the Person Specification and why you are interested in working at Edinburgh

Food Project (no more than two sides of A4 or 1250 words).

Please also complete our Equality and Diversity monitoring form.

Application deadline: Wednesday 23rd August 2023


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