As part of our investment in digital transformation, Waverley Care launched a new website in May 2023. The initial launch saw the completion of phase one of this project, with phase two involving the development and integration of digital services designed to reach anyone at risk of or living with HIV or hep C, or who wants to take control of their sexual health, across Scotland. We aim for the website to be a one-stop-shop of information and advice, and further development of our digital services will nationalise the reach of our prevention/support services as well as providing interactive services, co-produced resources, and a portal to our online services as well as a source of signposting to services delivered elsewhere.
To support this expansion into a new area of work, we are seeking an experienced Digital Health Manager to join the team. This exciting new role will be responsible for supporting the development of our digital services strategy and really shaping how we offer digital services from the ground up. It will be an autonomous role, with the manager being able to take the lead both internally and externally.
They will be responsible for developing relationships with key stakeholders such as NHS boards we don’t currently operate in, working with clinicians, healthcare workers and people with lived experience to develop content for the website and social media, and they will work to simplify and demystify quite often technical medical information into accessible patient information, tailored to the different communities we work with.
We also see this post as being an outward facing role, leading on the development of webinars and online events designed to increase awareness of HIV, sexual health and the impact of stigma.
They will also be responsible for delivering our digital services – through platforms like live chat, WhatsApp and messenger. They will consider trends from the inbound enquiries and tailor content on the website and social media to promote the answers to these FAQs.
They will also offer one-to-one and group support via online video platforms.
About the person
You are innovative, adaptable and are excited by the potential of online service delivery to democratise access to accurate and trustworthy sexual health advice and support. You will be passionate about ensuring equal access to healthcare for all, in particular marginalised communities and people living in rural and remote areas.
You will have experience of offering compassionate and non-judgemental advice and support, ideally in a health-related area of work and you will also have experience of working directly with service users in the shaping of content.
You will be confident in instigating and developing stakeholder relationships, with fantastic communication skills.
You thrive in environments where you can really make your mark on a project and work best in a fast-paced setting. You like to work autonomously and have ownership over an area of work but you also love being part of a supportive team.
For enquiries related to this role, please contact: Niamh Barton-Maynard (Niamh.Barton-Maynard@waverleycare.org)
For an application pack, please visit waverleycare.org/workforus
Completed applications should be e-mailed to recruitment@waverleycare.org by 5pm, Monday 21 August 2023.