This vacancy has now closed

Helpline Support Officer (2 posts)

  • Part time
  • £24,255 pro-rata
  • Scotland Based - hybrid blend of office (Mayfield, Dalkeith) and homeworking package.
  • Closing 31st August 2023


  • Advertised from 1st August 2023
  • Post 1; 19 hours per week, £13,167 per annum. Post 2: 16 hours per week, £11,087. These posts are fixed term for two years. We would hope to extend if funding permits.

Role

AMIS (Abused Men In Scotland) is a Scottish Charitable Incorporated Organisation (SCIO) raising awareness of men’s experience of domestic abuse and the need for greater recognition and support for men (and their children) affected by it. AMIS is Scotland’s only national helpline service specifically for men in this situation.

Since 2010 AMIS has offered confidential support, information and signposting to men experiencing domestic abuse, regardless of ethnic origin, dis/ability, age, sexual orientation or any other attribute. AMIS also advocates for male victims through training, education, media, and engages with policy makers through meetings, fora and consultations.

Support is offered by telephone, email and virtual one to one meetings. The service is being developed to include online chat and may later include other platforms.

Membership of the Protection of Vulnerable Groups (PVG) scheme will be required for the successful applicant.

This post will be funded by the National Lottery for a period of two years initially, with the term to be extended subject to further funding being secured.

Main Purpose of job:

The Helpline Support Officer (HSO) will

• provide high quality, responsive and accessible long term, short-term and crisis support to male survivors of domestic abuse, their friends, family and related professionals by telephone, online and by email.

• ensure that risk and safety are assessed and supported in an ongoing way throughout contacts, in line with organisational policy and practice.

• collaborate and work with other internal and external partners to develop AMIS’ systems and services.

• adhere to client support policy and protocol while accurately maintaining helpline administrative systems and engage in team meetings, group supervisions sessions, and personal development support.

Benefits Package

We offer a positive, supportive and stimulating work environment and culture.

• Flexible hybrid blend of office (Mayfield, Dalkeith) and homeworking package

• Well established remote working tools and practices using Office 365, Teams and a VOIP telephone system, on all of which full training and support will be given

• 1:1 collaborative guidance and support in workload management and work/life balance

• Personal and career development and advancement

• Recognised accredited professional training, varied Continuing Professional Development, Opportunity to pursue CPD relevant to chosen specialisms

• Health Care – Bi-monthly independent mental health and wellbeing support and supervision

• Team Mixer Time – Regular social events and monthly social brunch/lunch to which all volunteers, staff and trustees are invited

• Pension Provision – Matched contributions up to 6%

Application notes

An application pack is available for download below.

Closing date 31 August 2023 at 12:00 noon

Interviews will take place in Edinburgh in mid September

Find out more about AMIS

AMIS | Abused Men In Scotland

Accounts & Reports | AMIS (abusedmeninscotland.org))


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