Supporter Care Coordinator
- Full time
- £21,964 – £23,561
- Stepps, Glasgow
- Closing 2nd August 2023
- Advertised from 21st July 2023
- Permanent. 35 hours per week.
Role
Introduction
Are you someone who genuinely wants to make a difference? Are you passionate about inspiring people and building relationships, always offering the highest level of supporter care? If so, we would love to hear from you.
This is fantastic opportunity to be part of a team that is going from strength to strength. We need a dynamic and focused Supporter Care Coordinator who understands the importance of nurturing supporter relationships by providing exceptional stewardship. This is a vital role that supports colleagues from across the organisation and requires someone with a great can do attitude, who is organised and has excellent prioritisation skills.
Key Responsibilities
- To be the first point of contact for face to face, email or telephone supporter enquiries. Providing exemplary donor care through excellent written and oral communication to supporters, volunteers and internal and external stakeholders
- Manage all incoming mail, process donations, bank gifts and record gifts timely and accurately on our database
- Ensure each supporter is thanked for their donation, personalising their thank you as appropriate in order to nurture and maintain positive relationships
- Support donor events and fundraising activity sending any materials required to support successful fundraising
- Support a team of office volunteers, including providing training, day to day support, and ensuring the volunteers deliver a quality service and feel valued
- Work closely with a team of external volunteers to arrange cover for talks, cheque presentations and cash collection activities
About You
- You will have excellent communication skills and will enjoy working cooperatively with colleagues. You will be committed to working with and supporting a strong team of volunteers. You will demonstrate initiative and the ability to prioritise, have a high level of accuracy, act with integrity and be accountable for your actions and decisions.
You will also have:
- HNC level qualification or equivalent in Administration or related discipline
- Relevant experience in an office and/or customer services environment
- Working knowledge of Microsoft Office packages
- Access to a car and full driving licence
About CHAS
At CHAS, staff and volunteers work together as one team, focused on the common goal of reaching every family in Scotland who needs our support. We have a 3:1 ratio of volunteers to staff members in CHAS. All CHAS staff will at some point work with or alongside volunteers and will be expected to support volunteers.
Our ambition is to reach every family in Scotland who is living with the heart-breaking prognosis that their child is dying, and offer them our care and support to empower them to make the most of the short time they have together. The only way we can achieve this is with the generosity of supporters and relationships with them is fundamental. Your role as Supporter Care Coordinator will be instrumental in achieving this vision.
Further Information
Further information about the role and benefits of working for CHAS can be found in the attached documents.
Application notes
Closing Date: Wednesday 02 August 2023
For an informal chat about the position, please contact Juliette Edwards, Supporter Care Manager, on 0141 779 6186.
For any queries regarding the recruitment process, please contact our HR Team on 0131 444 3293 or by emailing careers@chas.org.uk.
This post is subject to a Basic Disclosure check.
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Senior Community Fundraiser – Edinburgh
- Full time
- £31,000 – £34,000
- Remote: Edinburgh
- Closing 6th January 2026
About us
We’re Breast Cancer Now, the research and support charity. We’re the place to turn to for anything and everything to do with breast cancer. However, you’re experiencing breast cancer, we’re here.
The brightest minds in breast cancer research are here. Making life-saving research happen in labs across the UK and Ireland. Support services, trustworthy breast cancer information and specialist nurses are here. Ready to support you whenever you need it. Dedicated campaigners are here. Fighting for the best possible treatment, services and care for anyone affected by breast cancer.
About the role
Do you live in Edinburgh or the surrounding area?
As a senior community fundraiser, you’ll be an important part of the team building Breast Cancer Now’s presence in Scotland, with a particular focus on Edinburgh and the surrounding areas.
We’re looking for someone who is an experienced relationship builder, someone who can find and develop new supporters. You’ll need excellent local knowledge, and the enthusiasm to develop a brand-new fundraising region.
The successful candidate will also be part of the team working on our large-scale project supporting and growing Asda Tickled Pink, our award-winning partnership with Asda and CoppaFeel! which has already raised over £100 million.
You’ll work directly with passionate colleagues across Asda stores in your region driving new fundraising initiatives, inspiring communities and celebrating incredible successes.
No 2 days will look the same as you travel, connect and engage supporters to help us grow income to deliver our mission.
The role is initially offered as an 18-month contract with the potential to become permanent.
About you
You’re confident in approaching new contacts and are experienced in developing new relationships from scratch. This may currently be in a customer service, account management or stewardship role.
You’re experienced in managing and building new and established relationships with a focus on retention and income growth.
You’re enthusiastic, proactive, organised and unafraid to test and try new ideas.
You’re required to be involved being out and about in the community that you’re building, so you must be able to work independently outside of the office in varying locations and enjoy being busy.
Previous experience working in a charity is not required.
Job description and benefits
Please download the job description and our attractive benefits package.
Primary location of role
This is a remote role, and the candidate will need to be based in the Edinburgh area with unlimited access to their own car. Regular travel will be required to meet supporters and visit Asda stores in your region, as well as occasional travel to our London, Sheffield or Glasgow office.
GAMH are commissioned by Glasgow Carers Partnership to deliver support to unpaid Carers living within the North East of the city. Our service offers inclusive and holistic support to Carers to help maintain their quality of life and improve their health and wellbeing.
The primary focus of this post will be to work with unpaid Carers and Young Carers delivering a range of supports so Carers will have the ability to manage their caring responsibilities whilst also maintaining their own wellbeing. In return GAMH offers an attractive salary, excellent terms and conditions and a fantastic package of additional benefits. The successful candidate will also benefit from a full supportive induction programme as well as a comprehensive and effective learning and development programme.
All applicants must be able to work flexibly; early morning, evening and weekend working may be required.
GAMH aims to promote equality of opportunity in service delivery as well as in employment practice. To achieve this, we positively welcome applications from all sections of the community. Accordingly, if you have any requirements regarding your application please contact Laura Middell, Central Resources Director, on 0141 552 5592.
This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. An offer of work with Glasgow Association for Mental Health will be subject to the outcome of this check being satisfactory.
Lead Parent/Carer & Autism Family Support Worker
- Full time
- £30,000
- On site: Glasgow
- Closing 23rd December 2025
Glasgow East End Community Carers are looking for an experienced person to lead on our work with parent/carers and our Autism Family Support programme.
We have a large group of parent/carers who have children with autism, and they come looking for advice, information and support as they deal with the challenges of supporting their child/ren with autism.
We provide a programme of supports which include:
Play Sense – a weekly pre-school age play group
Family Activity Programme – a range of events, outings, day-trips, sports etc for children with autism and their parents.
Autism Training – a programme of training sessions which covers a wide range of topics relating to autism, ADHD etc.
Autism Helpline – a schedule of 30 min conversations with an Autism specialist for personalised advice and support.
Autism Peer Support group – a monthly group to allow parent/carers to meet and chat and support each other.
Autism Family WhatsApp group/PlaySense WhatsApp group – where parent/carers can encourage and support each other and keep in touch with the centre.
This role would be to lead on the delivery of this programme with the support of two support workers and our child-care workers.
The Lead role is responsible to the Carers Hub Manager, and the role is based at our Carers Hub at 26 Penston Road, Glasgow G33 4AG.
If you are passionate about helping families with autistic children so they can all flourish we would like to hear from you.
Milton Community Garden Manager
- Part time
- £30,102 pro-rata
- On site: Glasgow
- Closing 19th January 2026
The Milton Community Garden Manager will lead the development and delivery of a thriving, community-led garden that improves local health and wellbeing, strengthens community relationships, and increases access to nature. The role will oversee staff, community-led programmes and the garden’s facilities and grounds to ensure the garden supports key outcomes of the National Lottery Community Action Fund.
The postholder will support the garden’s therapeutic, educational and environmental programmes; increase community participation; deliver community meals and activities in collaboration with the Milton Food Hub; and develop the garden as a sustainable asset, including preparing the site for future venue hire and income generation. This is a hands-on role with significant responsibility for operational management, partnership development, and community-led working.
Total of 18 hours per week, at salary £30102 (pro rata £15481) + 25 days Annual Leave & 12 Public Holidays pro rata + 7% pension contribution. Funding is in place until 31 July 2028, subject to annual funding review and required reports.
You will have access to free personal development opportunities and training, casual dress, a supportive team, access to Turadh holiday scheme and flexible working.
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