Patient Advice and Support Service (PASS) Adviser
- Part time
- £25,511 pro-rata
- Dundee CAB/Hybrid
- Closing 30th June 2023
- Advertised from 15th June 2023
- 21 hours per week (hours to be agreed)
Role
The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or raise concerns or complaints about NHS care received.
PASS Advisers will work with the Citizens Advice Bureaux in their local health board area and will also contribute to services provided throughout Scotland via a national PASS helpline and by email via a national PASS website. The PASS Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.
Application notes
To apply for this role, please complete the attached application form and send it to Lisa Brand, lisa.brand@dundeecab.org.uk
In order for your application to be considered, please ensure you complete all sections of this form.
Please do not send in your CV as we will only consider your completed application form.
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Income Maximisation Worker for Families
- Part time
- £32,323 pro-rata
- On site: Penicuik
- Closing 12th January 2026
An experienced adviser is required to improve the financial circumstances of the families supported by Hawthorn Children and Family Centre and Midlothian’s Family Wellbeing Service to improve the outcomes for the children.
The project will work with and receive referrals from Hawthorn Children and Family Centre and the Family Wellbeing Service team members. The worker will link with mental health projects, family support and Penicuik CAB’s specialist debt worker to develop a wraparound service to increase household income and improve the quality of life for the family.
Working closely with other project workers the post holder will provide awareness raising sessions with the Hawthorn Centre staff, Family Wellbeing team members and any other agencies, as appropriate.
Based at the Penicuik CAB, Hawthorn Children and Family Centre and working at any centres deemed appropriate, the worker will provide help and assistance with checking benefit entitlement, completing benefit applications and challenging benefit decisions. The work will also include income maximisation, budgeting advice, utilities and some assistance with debt issues (including housing debt).
A working knowledge and understanding of welfare benefits and good interpersonal skills are essential. The post holder will be responsible for developing and delivering the service to meet the needs of the families.
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The Deputy Manager has day to day operational responsibility for the delivery of the bureau’s advice service. The post holder will ensure a quality service is delivered in line with the Scottish National Standards and the Bureau’s Citizens Advice membership and will provide to the Chief Executive Officer all necessary reporting, data and case study information required.
The Deputy Manager is responsible for maintaining a disciplined, professional office working environment and ensures its compliance with the Bureau’s health, safety and other working policies, practices and procedures.
Using AdviserNet and the information systems, provide 2nd tier consultancy support to staff and volunteers on complex cases to include type 3 cases i.e. representation at tribunals. The post holder will also work as part of the Senior Management Team and will deputise for the Chief Executive Officer when required to do so.
The post requires a Basic Disclosure certificate.
Money Advice Worker
- Part time
- £28,392 – £30,940 pro-rata
- Hybrid: Berwickshire
- Closing 16th December 2025
About Us:
Roxburgh and Berwickshire CAB is an independent charity providing advice, information and support to people across our community. We are a friendly team of staff and volunteers working over 4 locations (Eyemouth, Duns, Kelso, and Hawick) delivering a busy advice service. We strive to deliver a good quality service that meets the needs of our clients in a non-judgemental and confidential manner. We aim for individuals not to suffer through not knowing or understanding their rights and responsibilities or not being aware of the services available to them. We provide advice and options to our clients so that they can make informed decision and feel empowered to improve their personal circumstance.
Job description:
The Money Advice Worker is responsible for quality of advice and delivery of the money advice service provided by Roxburgh & Berwickshire CAB.
Key Responsibilities
- Providing money advice casework service to clients, undertaking detailed casework on their behalf
- Providing support for money advice within the CAB Generalist service, including to both staff and volunteers.
Drumchapel Citizens Advice Bureau is seeking new Board Members to join our governing body and support the delivery of vital advice services across Glasgow. This voluntary role offers the chance to use your skills for community benefit, gain governance experience and help shape the future of a trusted local charity. Full induction and training provided.
About Drumchapel CAB
Drumchapel Citizens Advice Bureau provides free, impartial and confidential advice to people across Glasgow. We help local residents resolve issues around welfare benefits, debt, housing, employment and more — empowering individuals and improving quality of life in our community.
As a leading advice provider in the Glasgow area, we’re supported by a dedicated Board of Directors (Trustees) who bring strategic vision, professional insight and community knowledge. We are now seeking new members to join our Board and help shape the future direction of our organisation.
The Role
As a Board Member, you will play an active part in ensuring that Drumchapel CAB remains effective, accountable and sustainable.
You’ll work collectively with fellow Trustees and the Bureau Manager to:
- Provide strategic leadership and sound governance
- Support the management team to deliver high-quality advice services
- Contribute to decision-making that influences the Bureau’s future direction
- Promote our work within the community and wider networks
Board meetings are held every two months, typically lasting around two hours. Trustees may also choose to join sub-committees or short-term working groups.
What You’ll Gain
- A meaningful opportunity to make a difference in your local community
- Free training and development in charity governance and leadership
- The chance to meet new people and expand your professional network
- Experience of strategic decision-making within a respected local charity
Who We’re Looking For
Membership is open to anyone aged 18 or over who lives or works in Glasgow (G1–G15) or neighbouring areas.
We welcome applications from people of all backgrounds — especially those who share our commitment to fairness, inclusion and service excellence.
You don’t need previous Board experience — we’ll provide a full induction and ongoing support.
We’re particularly interested in applicants with experience or insight in any of the following areas:
- Finance or accountancy
- HR and people management
- Fundraising or business development
- Community engagement or public service delivery
- Legal, policy or compliance
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