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Head of Business Support

  • Full time
  • £46,035 – £52,051
  • Scotland/Glasgow - Hybrid working
  • Closing 28th June 2023

  • Advertised from 7th June 2023
  • Permanent. 37 hours per week.


Our Head of Business Support plays a key role in leading our work in Scotland. Ensuring we make best use of our resources, track impact, deliver high quality governance, plan well and support our people you will lead a team and work across the organisation to build strong working relationships across a range of functions. As part of our senior management team in Scotland you will help ensure we deliver our new strategy, It Starts With Community, in line with the needs and aspirations of communities and our wider operating environment.

This is a varied role supporting the full spectrum of our work. You will manage a small multi-faceted team responsible for all aspects of administrative delivery in Scotland including our office environment, first line customer service, supporting non-executive governance and data analysis. Leading on business planning, budgeting and performance monitoring you will work with business partners in our finance and people teams to ensure we are on track and making best use of resources. You will also lead local people related work shaping our resource planning, training and helping ensure colleagues are supported to do their best work. Leading on governance you will ensure that our Scotland Committee is fully supported and able to make the best decisions about how we use National Lottery money to support communities. Alongside fellow senior leaders you will have a strong role in planning and delivering around £60M of grant funding every year to communities all over Scotland.

A capable and confident leader you will have the ability to balance a varied workload. Equally adept at handling complex financial and performance information and providing empathetic support to colleagues you will display sound judgement and display high standards of customer service. This will be underpinned by a strong understanding of the environment and sectors we work in.

Essential criteria

  • Experience and understanding of the strategic and operational environment and sectors that the Fund operates within in Scotland
  • You will be able to exercise effective judgment that supports the delivery of management support
  • You will have experience of managing complex budgets and preparing and interpreting management account information
  • Leading and supporting teams to deliver an excellent service

Desirable criteria

  • Significant experience of collaborating with customers to create effective services.
  • Experience of managing, complex and competing problems
  • Proven ability to articulate ambitions that resonate with team members and customers
  • Experience of effective contract management and positive customer relationship management

Equity, Diversity and Inclusion

Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.

We also believe our people should represent the communities, organisations and individuals we work with. That’s why the National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.

As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)

Application notes

Closing date: 28th June

Interview Date: Week commencing 24th July

To find out more about the role and to apply, please visit our website.

If you would like an informal conversation about this role, please contact: