This vacancy has now closed

Administrative Advisor

  • Full time
  • £21,750 – £23,264
  • Edinburgh (A hybrid of home and office working)
  • Closing 13th June 2023

  • Advertised from 26th May 2023
  • Salary: A3 Point 15–18. 35 hours per week, normally based at Changeworks office, 36 Newhaven Road Edinburgh (A hybrid of home and office working, following Changeworks’ New Ways of Working policy)
  • + 8% employer pension contribution.


Changeworks runs a very successful fuel billing, energy advice and advocacy service for vulnerable householders across Edinburgh, East Lothian, West Lothian, Midlothian, Borders, and Highland regions. We are seeking an Administrative Advisor to provide high quality energy efficiency advice to our clients, as well as excellent administrative support to the Affordable Warmth Services Team.

The successful candidate will be an enthusiastic individual with excellent customer service skills. This is a varied and flexible role, working as part of a team, supporting a busy department. As the first point of contact for vulnerable clients you should be a confident communicator, with an excellent telephone manner. You will also deliver advice face to face at outreach events. You will have experience working with databases and IT packages such as Outlook, Word, Excel working to a high level of accuracy throughout.

We will start to grow your knowledge of services straight away, including full training on the topic of energy efficiency advice as well as a City and Guilds qualification on Energy Efficiency in the home. Further training in all the relevant operations and tasks will also be provided. Due to the nature of the role, training will be ongoing to ensure that employees are kept up to date with developments and new technologies.

We offer an attractive staff benefits package, excellent pension and employee benefits which include 26 days paid holiday plus 9 bank holidays per year.

To apply, please download the application form from, email or contact reception on 0131 555 4010 to request an application pack quoting the reference AWSAA

Application notes

To apply: please visit our website to complete an online application –

Closing date for applications: Tuesday 13th June, 11am

Interviews: Monday 26th - Wednesday 28th June

For further information about this post please contact Liam Kidd

Changeworks – inspiring change for people and the environment.

Passion, integrity, innovation, collaboration and empowerment are the values which drive us. We aim to inspire and enable people to live and work more sustainably, inspiring change for people and the environment