Top job! Community Initiatives Team Leader
- Part time
- £39,072 – £42,094 pro-rata
- On site: Glasgow
- Closing 20th September 2024
We have an exciting and unique role for the right person to join our Community Initiatives Team at Southside Housing Association. We are a friendly, welcoming, forward-thinking organisation where innovation, flexibility and positive communication is embraced. Our focus is on quality of service and helping others.
We are seeking a highly motivated, organised individual to lead our Community Initiatives team in a range of established and developing projects within our neighbourhoods. Our community work focuses on supporting health and well-being, tackling poverty, and supporting partner organisations to deliver their work. The team is built on working with and developing volunteers to enable groups and projects to be shaped and facilitated by local people.
The successful applicant will be creative and flexible in their approach and able to work effectively with the needs and strengths of the community to maintain and develop effective projects.
This is an excellent opportunity for the right person to bring and enhance their skills and experience in both community development and team leadership.
In today’s environment, the ability to work in a changing environment with competing pressures is necessary, and the successful candidate will be a team player with a problem solving attitude and the desire to learn new things while ensuring that our customers receive the best possible service.
Please note that the days and times of work are open to discussion. If you would like to discuss this further before applying, please contact Shahnaz Shakoor (Housing Manager) on 0141 422 4802 (Ext 240).
Top job! Chief Executive Officer
- Part time
- £44,850 pro-rata
- Hybrid: Livingston
- Closing 25th September 2024
About our Service:
The Bridge Community Project story began in 2014 when a small group of people reflected on their own life struggles and decided to make a difference to the everyday wellbeing of people across West Lothian.
Overseen by a Board of Trustees, the foundations of the Charity are based on the aims of providing financial and emotional wellbeing to the local community. In our story, however, we seek to be different - not so much in what we do, but in how we go about providing our services.
Building on the principles of compassion and love, a decade on, we continue to seek to share the journey with our clients to see lasting hope and change. Our vision is to “improve the everyday wellbeing of the people of West Lothian.” We aim to do this by “providing practical and relational support to families and individuals.”
The Role:
An exceptional opportunity has arisen for a dynamic and visionary leader to drive our strategic vision and lead our Charity to new heights. The CEO will be responsible for the overall strategic direction and vision of the Charity, reporting to our Board of Trustees (BOT). This is a unique opportunity to shape the future of our Charity and make a significant impact on the local community.
Key Responsibilities:
- Leadership: Provide dynamic leadership to the Charity, ensuring the successful implementation of our vision and strategic goals.
- Governance: Work closely with the BOT to ensure good governance and accountability and to support board development.
- Strategy and Development: Oversee thematic groups linked to strategic work plans.
- Financial Planning and Management: In conjunction with our Business Development Manager, ensure robust systems are in place for the financial management of the Charity.
- Operational Management: Oversee the Charity’s day-to-day operations, ensuring efficiency, effectiveness, and compliance with all legal and regulatory requirements.
- External Focus and Relationships: Enhance the Charity’s brand visibility and reputation through effective marketing strategies, including social media, public relations, and community outreach.
Candidate Profile:
The ideal candidate will have a strong background in nonprofit management, strategic development, and financial oversight. Experience in community-focused initiatives is highly desirable. The candidate should demonstrate excellent communication skills, the ability to inspire and lead a team, and a deep commitment to the values and mission of the Bridge Community Project. While previous experience as a CEO is advantageous, it is not essential.
Why Join Us?
- The opportunity to lead an established, well-respected Charity and make a tangible difference to the financial and emotional wellbeing of the West Lothian community.
- A supportive working environment with an exceptionally committed team.
- The chance to shape the future of the Charity and expand its impact.
About Glasgow North West CAB
Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.
Our mission is to tackle poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.
We are a dynamic and forward-thinking organisation. We recognise the value of our staff and this is reflected in our positive working environment. Staff benefit from family friendly policies, blended working and a commitment to personal development. It is a supportive and happy working environment that enables you to make a positive contribution to the lives of the clients we work with.
About the job
The role of an Income Maximisation Adviser involves offering guidance and support to individuals in need. This position is based at Glasgow North West Citizens Advice Bureau in Maryhill, with a requirement for occasional outreachs conducted across the northwest of Glasgow. We are an independent and innovative advice organisation providing holistic advice and support to the local people.
Job description
We are looking for client-focused individuals with experience of providing income maximisation as part of overall holistic advice and support. In this role you will see clients in person, as well as providing advice via telephony, email and digital channels ensuring clients they get the advice, information and support needed.
To succeed, you will need relevant experience and knowledge of current welfare benefits together with the ability to analyse the client’s overall financial position and offer early intervention advice and support.
There will be strong emphasis on team working and the ability to work effectively and closely with other agencies and health care professionals.
You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, benefit calculators, online forms and Microsoft Office applications is essential.
Key Responsibilities
- To conduct in person or telephone interviews, using sensitive listening and questioning skills to allow clients to explain their problem(s) and empower them to set their own priorities.
- To diagnose issues, identify emergencies and prioritise advice and support offered to client
- To explore clients’ circumstances, support needs and access channel preferences considering language barriers, accessibility needs, and issues around digital access and ability.
- To demonstrate a rights based approach to advice and support clients to access their rights and understand their responsibilities.
- To build positive relationships with a variety of stakeholders.
- To deliver outreach advice services as required.
- To work patiently and tactfully in a non-judgemental manner with protected adults to build their trust and engagement in the work.
- To develop formal links with other support agencies that could provide support for clients to further better their circumstances.
- To liaise where appropriate with bureau staff and other relevant agencies.
- To record, update and maintain information on a case management system for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation.
- To ensure that all work meets all quality standards and the requirements of the funder.
- To remain up to date with all relevant legislation and practice in relation to welfare benefits, debt, immigration, housing.
- To adhere to all GDPR requirements and CAB policies.
- To provide regular reports on the functioning of the work as well as progress and learning achieved.
- To deliver information and advice sessions to community partners as required.
- To work to Scottish National Standards for Information and Advice giving and Citizens Advice Scotland Quality Advice Framework.
- To liaise, communicate with and be operationally responsible to the Operations Manager.
The above job description is not exhaustive and is clarified to include broad duties inherent in the post as reasonable requested by the bureau manager.
Person specification
Knowledge, skills and experience
Essential
- Demonstrable experience of delivering advice in welfare benefits, debt and energy.
- Understanding, maintaining and practising high standard of case recording requirements as according to the project specification, CAS quality assurance and Scottish National Standards.
- A commitment to contribute positively to a culture where all people are treated with dignity and respect
- Ability to use telephony and IT systems to deliver services across multiple channels (web chat, telephony and video) via Avaya, Zoom, TEAMS and other systems.
- Experience of using a range of IT tools to carry out work, including case management systems, Microsoft Office, internet and email etc.
- Ability to work without supervision and prioritise workload.
- Experience of working with people with multiple and complex needs.
- Experience of working with protected adults and ability to deal with issues sensitively.
- Excellent oral and written communication skills, including the ability to communicate complex information in a clear and accessible manner.
- Excellent organisational skills.
- Ability to work across multiple teams and build effective stakeholder relationships quickly.
- Knowledge of a range of enquiry areas to aid with identifying emergencies.
- A commitment to the aims and principles of Citizens Advice Bureau.
- Ability to operate as a team player and communicate effectively with colleagues and managers.
Employee benefits
Glasgow North West CAB offers excellent terms and conditions, including a 4 day working week, up to 9 weeks annual leave and a pension scheme with a 6% employer contribution. Glasgow North West CAB is an inclusive employer offering family friendly flexible working arrangements where appropriate.
Glasgow North West Citizens Advice Bureau is an equal opportunities employer.
Help to Claim Adviser (Universal Credit)
- Full time or Part time
- £24,000 – £27,000
- Hybrid: Glasgow North West CAB based in Maryhill (homeworking may be available for this post)
- Closing 30th September 2024
The role of a Help to Claim Adviser (Universal Credit) at GNWCAB involves providing essential support and guidance to individuals applying for Universal Credit. The key focus is on assisting clients through the initial stages of their Universal Credit claim and ensuring they receive their first payment. This involves helping with online forms, the evidence required, and verifying their identity online using telephone and web chat.
Citizens Advice is an independent and innovative advice organisation providing holistic advice and support to the local people.
For more details about the key responsibilities of the role and knowledge, skills and experience required, please refer to the job description and person specification. Completion of the completion of Citizens Advice Bureau Adviser Training Programme would be advantageous but is not essential as full training will be given.
About GNWCAB
Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981.
Our mission is to tackle poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice and support that helps them affect positive change in their lives and the lives of those around them.
We specialise in providing free, impartial and confidential information and advice services on issues ranging from debt, benefits, and welfare rights to consumer rights, energy and immigration as examples. Our services are available to everyone in our local communities, and we aim to make them as accessible as possible by promoting equality and diversity, and challenging discrimination.
We offer client led multi-channel advice and provide true channel choice as clients can access the support they need in person at our bureau premises at 1455 Maryhill Road, or via phone, email and webchat. We also operate extensive outreach services in community locations, GP surgeries and schools, providing advice and information in local communities across North West Glasgow.
Our Bureau is a progressive, dynamic advice and information service. We proudly deliver a combination of local, Glasgow wide and national projects in partnership with charitable, statutory and corporate organisations. Our Bureau is made up of dedicated volunteers, 28 staff members, and an experienced board of trustees. Collectively, the team has expertise in many areas relevant to our work, including welfare rights, debt and money advice, immigration and asylum, and languages.
Employee benefits
Glasgow North West CAB offers excellent terms and conditions, including a 4 day working week, up to 9 weeks annual leave and a pension scheme with a 6% employer contribution. Glasgow North West CAB is an inclusive employer offering family friendly flexible working arrangements where appropriate.
Glasgow North West Citizens Advice Bureau is an equal opportunities employer.
Caseworker
- Full time or Part time
- £24,875 – £27,038
- On site: West Dunbartonshire
- Closing 30th September 2024
The Caseworker will be responsible for the provision of a quality advice and information service to the public. The caseworker will play a key role in the delivery of the multi-channel (telephone, face-to-face, webchat, email, video-conference) advice service, principally covering benefits, debt, housing and employment issues, which aims to improve access to advice services for local people, particularly vulnerable families and older people. This will involve the postholder working closely with colleagues and volunteer advisors.
At least one year’s recent advice experience of social welfare advice issues such as benefits, debt, employment and housing advice and assistance.
Are you a passionate and motivated individual who is looking to make a difference in your community? If you are then this is an exciting opportunity for you to join our team at the Inverclyde Foodbank and help us realise our ambition to ensure no one in our community is faced with the prospect of going hungry. To be able to continue supporting people in crisis and meet local need, we are seeking to increase our sustainability as an organisation and grow income in the coming year. Through this new role, you’ll proactively create and grow fundraising income, support from individuals, local businesses, local grant funders, schools, community groups and associations within and around Inverclyde. You'll be at the heart of our local community, bringing our cause to life and building lasting donor relationships. You’ll have first-hand experience of fundraising and the capacity to create and deliver compelling fundraising activities that successfully engage and attract donations from new and existing supporters.
Location: This will be a hybrid role with the candidate spending 1 day a week minimum in either the church office or food bank in Greenock.
- Excellent administrator and coordinator
- Confident in meeting new people and providing a warm welcome
- Committed to improvement and contributing where you can
- Keen to learning and share
If this sounds like you, we think you might be our next Business Support Officer.
We are looking for a colleague who can provide the highest quality of administrative and coordinating support as we embark on delivering our new ambitions. You will support our resources, finance and policy development work with effective planning and administration, provide excellent reception services and be involved in range of projects and events. The successful candidate will enjoy planning and coordination, administration and reception activity and being part of a flexible and enthusiastic team.
With a new prospectus and increased investment, we are now looking to our future and delivery on our big ambitions; A strong third sector; Maximising impact through great partnership working; Securing equity, dignity, belonging and justice.
It’s a great time to join us.
We have an exciting vacancy for a for a community worker in our Stirling Baptist Church’s Life Centres Ministry team based in Murray Place, Stirling. The role involves coordinating the various activities taking place within the centre on a day-to-day basis with a particular emphasis on the busy Counselling Centre. In addition, the successful candidate will lead some of the activities, including organising and supporting volunteers. They will be supported and managed by the Life Centres Team Leader.
The successful candidate will:
- Have experience of working within the field of community development, preferably in a mental health and wellbeing and/or counselling services context
- Be able to deliver innovative and creative programmes that support the Vision of the Life Centre
- Be able to handle enquiries and referrals in confidence and identify and refer to appropriate support.
- Have a strong desire and willingness to demonstrate the love of God in providing care and practical support to individuals and families.
- Have excellent interpersonal and networking skills.
- Be able to support and coordinate a team of volunteers
- Be able to live out the Vision and Values of Stirling Baptist Church and encourage others.
- Work well in a team ministry context
- Be self-motivated and flexible
- Be able to prioritise workload and manage time effectively, able to work under own direction
Programme Manager (part-time)
- Part time
- £30,000 pro-rata
- Hybrid: Glasgow
- Closing 30th September 2024
Interfaith Glasgow (IG) is a multi-award-winning charity promoting positive engagement between diverse communities. We are looking for an organised, dynamic, sensitive, and effective Programme Manager to join our small, committed team. You will be responsible for managing our longstanding Weekend Club project, which facilitates an interfaith response to the social isolation experienced by refugees and asylum seekers. This will include conducting a review of the project and overseeing the development of a new training module. You will also be responsible for managing the Glasgow component of the Interfaith Restorative Justice (IRJ) project, involving ensuring the timely delivery of project commitments, liaising with project partners and other stakeholders, and raising awareness of the project.
.png){kind=logo}
We are a suicide prevention charity dedicated to supporting our local communities mental health and wellbeing needs.
Our staff and volunteers take a Trauma Informed & Responsive approach to supporting our community, by using Time, Space and Compassion to create a safe space and environment for all of our members.
By applying for this post, you will begin a journey that could result in you leading our Service Operations.
You will help support our team, our members and innovate to provide a level of sustainability for the charity.
You will play a leading role in the work of the charity.
If this is the challenge you are looking for, we want to hear from you!