Top job! Head of People
- Full time
- £51,105 – £62,457
- On site: Edinburgh/Glasgow
- Closing 23rd July 2026
Are you a strategic leader who cares passionately about delivering positive outcomes for people and is excited by helping people to thrive?
At Citizens Advice Scotland we are a service for people and by people. People are the heart of our network.
We are looking for an experienced, people focused strategic leader to become our new Head of People. This is an exciting opportunity to really make a difference to the lives of people across Scotland and ensure that the people that work and volunteer for our network thrive in their roles.
This newly created role will lead Citizens Advice Scotland and our members, 58 local bureaux to be regarded as be one of the best places to work in Scotland.
What you will do:
- Build a culture that aligns with our values and ensures our decisions and interactions with each other are person-centred, inclusive, collaborative, empowering and supportive.
- Support our people to deliver advice and insight that changes lives through ensuring that we have the right policies, procedures, training and support to do their role.
- Champion the value that people bring to the network and ensure people drive our decision making.
If you are ready to lead meaningful change and make a lasting impact, we would love to hear from you.
For more information about the role, please refer to Job Pack - Head of People.pdf.
Please familiarise yourself with Our People Charter.
For further information on how we process your data and your information rights, please refer to our Privacy Notice - Job Volunteer and Applicants.
If you have an issue with downloading the above document, please request it at recruitment@cas.org.uk.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.
Top job! Assistant Director, Income and Partnerships
- Full time
- £62,497 – £69,010
- Hybrid: Edinburgh or Glasgow*
- Closing 20th July 2026
Are you a strategic thinker who enjoys bringing people together and turning ideas into real impact? This is an exciting opportunity to play a key role in shaping the future of Citizens Advice Scotland at an important point in our journey.
We are looking for a strategic, hands-on leader who can bring people together, drive collaboration, and help deliver our ambitious plans, with a strong focus on growing income and building impactful partnerships.
Working closely with the Director of Advice and Executive Leadership Team, you’ll help connect teams, improve how we work together, and ensure we’re set up to deliver our strategy.
You will lead cross-organisational work, strengthen communication across Directorates, and support greater consistency in how we operate. You’ll also deputise for the Director of Advice when needed.
A key focus will be income generation - developing and delivering a clear strategy to unlock opportunities across partnerships, trusts, public funding, and new income streams. You will take a proactive, practical approach - building relationships, testing ideas, and embedding a culture where income generation is a shared priority.
You will help create a more connected, sustainable organisation—strengthening how we use data, improving decision-making, and enabling greater impact across our network.
What we are looking for
We are looking for someone who can:
• Combine strategic thinking with a practical, hands-on approach
• Build strong relationships and influence across a wide range of stakeholders
• Spot opportunities and turn them into action
• Work comfortably with complexity and bring people with them
• Use data and insight to inform decisions and improve outcomes
This is a high-impact role with real scope to shape how we grow, work together, and deliver for communities across Scotland.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.
*Hybrid working - min 2 days a week at the office. This is a minimum, but a successful candidate can opt to be office based 5 days per week.
Top job! Head of Member Support and Service Design
- Full time
- £51,105 – £62,457
- Hybrid: Edinburgh/Glasgow
- Closing 15th July 2026
Are you a strategic leader passionate about delivering exceptional support and driving meaningful change?
This is a rare opportunity to shape how we support our network and make a real impact on communities across Scotland.
As our Head of Member Support & Service Design, you will lead the design, delivery, and continuous improvement of member support services, ensuring they meet the evolving needs of our Bureaux and the people they serve.
This newly created role brings together Network Support, Audit, and Bureau Service Design, placing you at the heart of our transformation. You’ll play a critical role in strengthening how we support our network—enabling Bureaux to deliver high-quality advice that truly changes lives and aligns with our strategic ambitions.
What you will do
- Lead and inspire a high-performing team to deliver outstanding support across the network
- Build strong relationships with Bureaux and key stakeholders, becoming a trusted partner and primary contact for the COCABs Executive
- Drive innovation in service design, working collaboratively to modernise advice delivery through technology and co-design
- Champion excellence by supporting Bureaux to meet recognised standards and build sustainable capability, capacity, and resilience
- Shape the future by leading the co-design and implementation of our new case management system
- Identify opportunities for growth and evolution, enhancing how we deliver services to better meet client needs
Your work will directly support a network that changes lives every day. By strengthening our services, you’ll help ensure people receive the right advice, at the right time, in the right way.
What we are looking for
We are seeking a collaborative, forward-thinking leader who can:
- Balance strategic vision with operational delivery
- Build strong, trusted relationships across a diverse network
- Lead innovation and transformation in complex environments
- Inspire teams and drive continuous improvement
If you’re ready to lead meaningful change and make a lasting impact, we’d love to hear from you.
Employee benefits
Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and hybrid working opportunities for every role. For more details of some of the other benefits on offer to our employees, please see the section on employee benefits in the job pack.
Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
CAS provides options for hybrid working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.
Top job! Chief Executive Officer (Glasgow Advice Partnership)
- Full time
- Circa £70,000
- Remote: Predominantly home-based, with opportunity to work in Glasgow based office
- Closing 20th July 2026
GCVS Recruitment Service is pleased to be recruiting on behalf of the newly established Glasgow Advice Partnership (GAP) for an exceptional Chief Executive Officer.
The Glasgow Advice Partnership (GAP) is a newly established, independent charity formed by 16 advice and information agencies in collaboration with Glasgow City Council.
GAP has been created to prevent and relieve poverty—including child poverty—and promote equality and diversity across Glasgow. Central to this mission is the development of early intervention and prevention strategies, alongside strengthening collaboration across the advice sector.
By bringing together key local and strategic partners, GAP seeks to build a more inclusive city, ensuring individuals and families have access to the financial support and guidance they need to thrive.
A Unique Leadership Opportunity
This is a rare and exciting opportunity to shape and lead a new organisation from its inception, making a lasting impact on financial inclusion across Glasgow.
We are seeking a visionary and collaborative Chief Executive Officer to drive the organisation forward, champion the advice sector, and build strong partnerships that deliver meaningful change for communities.
About the Role
As CEO, you will provide strategic leadership and operational direction, working closely with the Board of Trustees and our Advice partners to establish GAP as a high-impact organisation.
This is a dynamic role that will evolve alongside the organisation, requiring ambition, adaptability, and a strong commitment to tackling poverty inequality.
About you
We are looking for a leader who brings:
- A strong strategic vision and commitment to tackling poverty and inequality
- Proven experience in senior leadership, ideally within the charity, public, or advice sectors
- A track record of building effective partnerships and collaborations
- Experience of financial management and track record of securing funding and ensuring compliance with funders conditions
- Excellent communication and influencing skills
- A passion for driving social change and improving lives
Above all, you will have the drive, ambition, and values to help create a future-ready advice system that ensures fairness and opportunity for all.
Top job! Chief Operating Officer (COO)
- Full time
- £55,000 – £65,000
- On site: Edinburgh with some travel within the UK
- Closing 14th July 2026
Are you a strategic leader with a passion for delivering meaningful impact? We’re looking for an exceptional Chief Operating Officer to help lead Deaf Action through its next stage of growth, ensuring our services, people, and operations are positioned to deliver lasting change for Deaf communities. Could that be you?
Deaf Action is a Deaf-led charity, supporting and celebrating Deaf people since 1835. We work with Deaf people across Scotland and the South of England, empowering individuals to achieve their potential and fully participate in society with equality of rights, access and opportunity.
Through a range of charitable and commercial services, Deaf Action provides support, access, education, communication services and opportunities that improve the lives of Deaf people. We are committed to innovation, sustainability, and delivering high-quality services that create lasting impact.
Role purpose
The Chief Operating Officer (COO) provides strategic and operational leadership across Deaf Action, ensuring the organisation delivers high-quality, integrated services in line with its mission, values, and business plan.
Working closely with the CEO and Senior Leadership Team, the COO will be responsible for translating strategy into effective operational delivery, driving organisational performance, commercial growth, and long-term sustainability. The COO provides leadership across service delivery, operational systems, performance management, and organisational development, ensuring Deaf Action operates efficiently, effectively, and in alignment with its strategic objectives.
Key responsibilities
- Provide strategic and operational leadership across Deaf Action, ensuring high-quality, efficient, and sustainable service delivery.
- Contribute to the growth and development of Deaf Action’s commercial services, helping to maximise income and long-term sustainability.
- Work closely with the CEO and Senior Leadership Team to translate organisational strategy into effective operational plans and outcomes.
- Lead and develop high-performing teams, fostering a culture of accountability, collaboration, and continuous improvement.
- Ensure services and operations align with Deaf Action’s mission, values, and commitment to Deaf-led practice and accessibility.
- Lead major organisational projects and cross-functional initiatives, ensuring successful delivery and integration across services.
- Support financial sustainability through effective budgeting, resource management, and oversight of commercial activities.
- Establish robust reporting and accountability frameworks, ensuring clear performance information is available to the CEO and Board.
- Build and maintain strong relationships with partners, funders, stakeholders, and external agencies, representing Deaf Action where required.
- Drive innovation and continuous improvement across the organisation, ensuring that services remain responsive to the needs of Deaf communities.
Person specification
Essential:
- Proven experience in a senior operational leadership role, leading complex, multi-service or multi-department organisations.
- Demonstrable success in commercial income generation, organisational growth or change management.
- Strong strategic planning, operational management, and decision-making capability.
- Experience developing and managing high-performing teams.
- Experience implementing performance management systems and reporting frameworks.
- Strong understanding of core organisational functions, including operations, finance, HR, and service delivery.
- Excellent communication, leadership, and stakeholder management skills.
- Commitment to Deaf Action’s mission, values, accessibility, and inclusion.
Desirable:
- Experience working within the third sector, public service, or mission-led organisations,
- Understanding of Deaf communities and Deaf-led organisations.
- Experience working within the care or support service sector.
- Knowledge of accessible service delivery and inclusive practice.
- British Sign Language (BSL) skills or willingness to develop skills.
What’s on offer?
- Occupational pension scheme with employer contributions of 6%
- 32 days leave pro rata (inc bank holidays)
- 24/7 access to an Employee Assistance Programme provided by Health Assured
- In-house Mental Health First Aiders
- Access to the Cycle to Work Scheme and IT Voucher Scheme
- Ongoing support for learning and development through our PDR process
Engagement & Support Officer
- Full time
- £23,928 – £25,701
- Hybrid: Stirling. Care Opinion provides a flexible approach with home and office-based blended working depending on your preference and the business needs.
- Closing 27th July 2026
Care Opinion CIC is an independent, not for profit social enterprise run by a small, committed and passionate team. Our mission is to make it safe and simple for everyone to share their experiences of health and care services in ways which connect people together for change. Inclusion, transparency, integrity and innovation are some of the values which drive what we do and how we do it. We run a feedback website and we work closely with staff in healthcare organisations across the UK and further afield.
We are recruiting an enthusiastic Engagement and Support Officer to be part of our Support Services Team and predominantly across Scotland but will also include projects across the UK and the wider business.
You will join a team responsible for delivering comprehensive support and engagement services to existing Care Opinion subscribers, while supporting the engagement and onboarding of new subscribers across health and social care.
Many of the organisations and teams that Care Opinion works with recognise they would like to do more with online feedback but need support to do this. This involves working with both an executive and operational lead to drive forward their involvement with Care Opinion. Support will be wide ranging; from helping to collate information and working on implementation plans, to supporting individual staff to promote Care Opinion at a local level and respond to online feedback in an open and transparent way.
The post holder must have a passion for harnessing the citizen voice in improving health and adult social care services, as well as share our commitment to delivering a personal and friendly customer service. You must demonstrate commitment to Care Opinion’s vision, mission and values.
Key role areas
The job includes:
Preparing and delivering excellent training to staff from subscribing organisations via webinars and occasional face to face.
Providing quick, constructive and engaging support and inspiration to subscribing organisations on all issues relating to the effective use of their subscription.
Handling queries from other organisations and the public via telephone or email in a friendly and professional manner.
Being the lead contact for a number of subscribing organisations and reporting progress to the Subscriber Services Manager.
Carefully moderating stories/responses and ensuring accurate and speedy publication.• Contributing enthusiastically to sales and marketing planning and activity.
Website administration: diligently updating service tree, maintaining subscriptions, developing and updating site pages.
Proactively seeking customer feedback and using this to contribute to product and service development.
Organising and participating in the delivery of informative subscriber, networking and awareness raising events, both online and occasionally in person.
Contributing to Care Opinion’s social media presence e.g. BlueSky, Facebook, Instagram, Vimeo.
Working closely with the wider support team to improve service delivery and creative engaging and exciting new initiatives for subscribing organisations.
Carrying out all those necessary little administrative tasks as required.
East Dunbartonshire Women’s Aid (EDWA) is looking for a passionate and skilled individual to join our team. We are looking for a Finance Officer who will be committed to our aims and values and who will bring extensive financial management experience and skills to our charity.
The main role of the post holder will be to oversee and manage the overall financial health of the charity, ensuring the sustainability of our services and providing financial monitoring information to our main funders and our Board of Trustees. As our Finance Officer, you’ll help ensure that every £1 donated creates maximum impact for the women, children and young people who need it most.
EDWA operates with a high level of funding from a variety of sources and applicants should therefore have at least two years’ experience of managing significant budgets with a high degree of autonomy and responsibility.
You are required to have the appropriate skills, experience and qualifications that are relevant to the duties outlined in the job description, including being proficient in the use of Sage One Payroll and Microsoft Excel.
You should have an understanding of the feminist analysis of domestic abuse and be willing to work within the group’s collective, non-hierarchical structure.
The role is based in Kirkintilloch with potential for home/flexible working as part of your working week. Attendance will be required at our weekly team meetings to fulfil collective management responsibilities.
As there may be times where you will informally meet women, children or young people using our services, this post is subject to a successful PVG scheme check. We will also require suitable references and completion of a satisfactory 6-month induction period.
Why work with us?
- Pension Contribution of 8%
- Optional on-call allowance of 7.5% (on completion of probationary period)
- 30 days’ annual leave per annum (entitlement for this post will be pro rata)
- 12 public holidays per annum (entitlement for this post will be pro rata)
- Training and development opportunities
- Reimbursement of mileage & necessary expenses
- Hybrid / flexible working opportunities
- Small and friendly team
Assistant Policy and External Affairs Manager
- Full time
- £39,364 – £50,762
- Hybrid: Edinburgh
- Closing 18th July 2026
About the GMC
We work with doctors, physician associates (PAs), anaesthesia associates (AAs), those they care for and other stakeholders to support good, safe patient care across the UK. We set the standards doctors, PAs, AAs and their educators need to meet, and help them achieve them. If there are concerns these standards may not be met or that public confidence in doctors, PAs, or AAs may be at risk, we can investigate, and take action if needed.
We have a vacancy for an Assistant Policy and External Affairs Manager for Scotland on a twelve-month fixed term contract. You’ll need an excellent understanding of stakeholder engagement and four-country working and be able to quickly develop a good understanding of our internal and external stakeholders.
We'll need you to provide management of an Officer in the policy and external affairs function in a busy external environment in Scotland, to support the Manager in organising the team's work effectively, and to work collaboratively across teams within the GMC in a complex and busy schedule.
This is a hybrid role, and we will agree attendance at the Edinburgh office with the successful candidate. There may be some requirement to attend meetings and events at other GMC offices, or for other travel from time to time, to be agreed with the Head of Section.
We are happy to consider a range of part-time and flexible working options. Flexible working requests will be considered in line with the policy.
You can find more detail on the tasks you will undertake, and the essential skills required for the role, in the job description.
Family Support Assistant, Glasgow
- Part time
- £24,834 – £27,318 pro-rata
- On site: Glasgow
- Closing 24th July 2026
The postholder will be expected to operate in line with our values which are:
Justice, Equity, Trust, Collaboration and Compassion.
Overview:
All roles at OPFS contribute to our mission of working with and for single parent families, providing support that enables them to achieve their potential and help create lasting solutions to the poverty and barriers facing many single parents and their children. Our core values of Justice, Equity, Trust, Collaboration and Compassion are at the heart of everything we do and underpin all aspects of our work.
The Family Support Assistant will play an important role in delivering the OPFS Support for Families Service, working alongside Family Support Workers and the wider team to ensure single parent families receive high-quality, accessible support. Working within the OPFS “My Life and Me” framework, the postholder will assist with family support activities, group programmes, events, outreach work, and practical support to help families achieve positive outcomes.
The role will contribute to creating a welcoming and inclusive service, supporting single parents and their children to access information, opportunities, and services that enhance their wellbeing, resilience, confidence, and social connections.
Our Support for Families Service delivers holistic support for single parents and their children, guided by the OPFS six “My Life and Me” priority areas: Money, Health & Wellbeing, Home, Work, Education & Training, Children, and Relationships. Through a person-centred and strengths-based approach, we provide:
Money
- Support families to access information and signposting to maximise income, improve financial wellbeing, access benefits and grants, and connect with specialist financial inclusion services.
Health & Wellbeing
- Assist in the delivery of activities and programmes that promote positive mental health, emotional wellbeing, confidence building, resilience and opportunities for peer support and social connection.
Home
- Provide practical support and signposting to help families access housing-related information, advocacy services, and specialist support where required.
Work, Education & Training
- Support the delivery of employability, volunteering, skills development, and learning opportunities that help single parents progress towards education, training, and employment goals.
Children
- Assist with family support activities and group programmes that promote positive outcomes for children, strengthen family relationships, support child development, and encourage participation in activities that enhance wellbeing.
Relationships
- Support the development of positive peer networks and community connections through one-to-one support, group activities, and events that reduce isolation and help families build supportive relationships.
Equal opportunities and family friendly employment
OPFS aims to be an equal opportunity and family friendly employer. OPFS has Investors In People Gold status.
Childcare Connector: Family Support Worker, Edinburgh
- Part time
- £26,640 – £32,560 pro-rata
- On site: Edinburgh
- Closing 29th July 2026
The postholder will be expected to operate in line with our values which are:
Justice, Equity, Trust, Collaboration and Compassion.
Overview:
All roles at OPFS contribute to our mission of working with and for single parent families, providing support that enables them to achieve their potential and help create lasting solutions to the poverty and barriers facing many single parents and their children. Our core values of Justice, Equity, Trust, Collaboration and Compassion are at the heart of everything we do and underpin all aspects of our work.
The Childcare Connector will contribute to the organisation’s vision of a Scotland in which single parents and their children are valued and treated equally and fairly, by supporting the delivery of various components which contribute to the Edinburgh service, including proactively supporting single parents to find, secure and access flexible childcare that meets their needs, allowing single parents to progress within their current employment, enter employment or enrol in education or training.
The role will include direct work with single parents to understand their needs, their current childcare limitations, and their current barriers to work, education or training. Liaising with childcare providers within Edinburgh, helping single parents access flexible childcare options and know and understand flexible payment options at local and national level is a key element of this role. This role will include networking and events to promote the Childcare Connector service and will include outreach work with single parents, stakeholders, and partners in and around Edinburgh.
Equal opportunities and family friendly employment
OPFS aims to be an equal opportunity and family friendly employer. OPFS has Investors In People Gold status.
Key tasks and responsibilities
- Support Single Parents: support single parents to understand the different forms of early years childcare, education and wrap around care that they can access and inform and empower single parents on the best form or combination of childcare for their needs and how it can be funded. Liaise with different providers of childcare in communities across Edinburgh to support effective transitions for parents going into employment, education, or training. Promote the services available through OPFS by developing trusting relationships with single parents through the provision of 1:1 support and providing information, advice and guidance.
- Family Support Work: Identify community resources and local services and assist single parents to engage with other agencies. To facilitate the delivery of groups and events. Support single parents to develop their confidence, practical skills, self-esteem and to feel empowered and informed. Work with parents to identify wider support needs and refer to other support services where appropriate. Support families using the OPFS My Life and Me framework to ensure a holistic offering of support for single parents.
- Record Keeping and Reporting: Maintain confidential information, complete all appropriate client paperwork as per our Family Support process. Record and document meetings and support provided to single parents. Use appropriate databases as required by OPFS and the post funder, complete quarterly reports, case studies and maintain a high level of data recording to record, monitor and evaluate targets as set by the funder.
- Any other relevant duties as requested by the Regional Co-ordinator.