Victim Support Scotland – Empowering People Affected by Crime

Who We Are

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our own organisational values.

• Victims Are at the Heart of Everything We Do
• We Care
• We Work with Intent
• We Are Ambitious
• We Persevere

Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference to the people we support, and these values are reflected in the behaviours expected of all staff and volunteers.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role?

This is an exciting opportunity to join our team as a CRM Project Manager on a fixed-term contract basis for 9-18 months, working in our Glasgow and Edinburgh offices. This is a high impact role at the centre of a major transformation programme that will shape how we support people affected by crime across Scotland.

Working week will be between the following days and hours: Mon-Fri (4 days per week, flexibility considered) 9am - 5pm.

Salary band: £47,266- £62,420 (pro-rata). Salary on appointment will normally be at the lower salary point, with progression subject to review - in line with VSS progression arrangements. A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated.

Primary location: Glasgow & Edinburgh Offices. You will be expected to cover throughout other Localities/Offices.

This is a critical, specialist role combining project management , business analysis and solution design leadership. It is central to ensuring the organisation avoids previous system design challenges and delivers a CRM platform that genuinely supports front-line service delivery.

You will be reporting directly to the Director of Corporate Services and will be accountable to the CRM Review panel, comprising of:

• Board Trustees
• Director of Corporate Services
• Director of Service Delivery
• Head of Service (National Programmes)
• Head of Digital & IT
• Head of Research & Data Insight

As CRM Project manager you will be responsible for:

• Understanding how VSS services operate in practice
• Translating complex operational processes into structured system requirements
• Leading procurement and supplier selection
• Managing and constructively challenging the implementation partner
• Ensuring the selected solution aligns with VSS’s service delivery model

The role requires hands-on ownership of discovery, process mapping, and requirements definition.

Key Accountabilities:

Discovery, Process Mapping & Solution Design

• Lead detailed current-state and future-state process mapping across VSS services
• Engage staff and volunteers to identify needs, gaps, and opportunities
• Translate business processes into structured functional and technical specifications
• Define workflows, data structures, integrations, and reporting requirements
• Ensure alignment with data protection, accessibility, and cyber security standards
• Identify and articulate non-standard requirements early, particularly where D365 may require configuration or workaround solutions

Business Analysis & Requirements Translation

• Act as the lead business analyst for the programme
• Produce high-quality documentation suitable for system configuration
• Validate requirements with stakeholders and ensure shared understanding
• Maintain traceability from business need through to system design

Procurement, Tendering & Commissioning

• Develop and deliver the procurement strategy (partner and, if required, platform)
• Prepare tender documentation, evaluation frameworks, and scoring criteria
• Lead a transparent, compliant end-to-end procurement process
• Coordinate internal evaluation panels and support decision-making
• Lead supplier appointment and support contract negotiation

Implementation Partner Management & Challenge

• Act as the primary interface between VSS and the CRM implementation partner
• Ensure delivery against agreed milestones, quality standards, and budget
• Critically review and challenge supplier designs and assumptions
• Ensure system configuration reflects VSS operating model (not vice versa)
• Manage risks, issues, dependencies, and change control processes

Project Delivery, Governance & Reporting

• Establish and maintain robust project governance structures
• Maintain core project artefacts (plans, RAID logs, decision logs, dashboards)
• Report regularly to the CRM Review Panel
• Manage dependencies with wider organisational programmes
• Maintain pace and focus in a high-demand delivery environment

Stakeholder Engagement & Change Readiness

• Facilitate workshops, consultations, and design sessions
• Ensure strong engagement across operational and support teams
• Support organisational readiness for system adoption
• Maintain clear, consistent internal communication

Quality Assurance & Implementation Oversight

• Ensure all deliverables meet agreed specifications and standards
• Oversee testing processes (UAT, data migration validation, system assurance)
• Work closely with Digital & IT to ensure technical compliance
• Provide oversight of licensing implications and cost drivers (D365)

You will bring experience from a similar role and a commitment to your own professional development. As a confident and supportive leader, you will know how to motivate others, build trust, and drive performance. You’re comfortable working with data gathering, analysing, and presenting insights that help shape decisions. You believe in fairness and inclusion with the confidence to challenge discrimination, bias, or stereotyping when you see it.

If you are looking for a role with a purpose, where you can really make a difference, we want to hear from you!

What we offer

• Holiday - When you work for Victim Support Scotland, your wellbeing is important to us. We offer an enhanced annual leave package of 39 days (pro-rata) holiday. 42 days (pro-rata) from Grade 6 and above.
• Pension - Save for the further and join the Standard Life Pension. Your future self will thank you. Our generous employer contribution will help you plan for the future.
• Support - Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing. We also offer enhanced maternity and paternity pay and access to a credit union.
• Discounts- You will have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more.
• Flexibility and development - We are proud of our flexible and inclusive work policies, which help you balance work and life. Supporting employee development is important to us, we offer comprehensive learning and development opportunities.

About CCPS

CCPS represents not-for-profit providers of care and support in Scotland, working strategically and collaboratively to:

• Inspire creative and courageous ideas to improve care and support.
• Influence credible change that works for our members and the people they support.
• Involve our members to ensure their voices are reflected in decisions affecting them and they are well supported by their peers.
• Inform our leaders so they can make sound choices in a fast-changing world.

You can find information about our 2026-29 Strategy, our staff team, our members and our latest publications by visiting our website.

CCPS also hosts the Criminal Justice Voluntary Sector Forum.

About the role

At the Coalition of Care and Support Providers in Scotland, we are continually improving how we do things. We are now looking for the right person to step into our new role of Research and Policy Manager. You will work with a bright and committed staff team, experts from our membership and partners to help us increase our impact on behalf of the 80+ not-for-profit social care providers we represent – ultimately improving the lives of supported people and service staff.

It’s a varied management role in which you can really make your mark. You will hold your own portfolio of research and data projects, develop our analytical capacity in house, represent CCPS in policy and research forums and support our policy officers to develop in their profession.

We take our working culture seriously and live by our values every day. We support and develop our people, offering a good package which includes flexible working with a great team.

About the role

Incorporation of the UNCRC into Scots law places the Commissioner at the leading edge of child rights strategic litigation. This is an incredibly exciting opportunity to use your legal skills to work on cases that will shape the development of Scots law and drive real systemic improvements in children’s lives.

This pivotal role helps promote and safeguard children’s rights in accordance with the duties of the office as set out in the Children and Young People (Scotland) Act 2003. Reporting to the Head of Legal, our Solicitors are responsible for the lawful and effective discharge of the Commissioner’s powers and duties.

As a key member of staff, your principal role will be to exercise the Commissioner’s new strategic litigation power brought in by the UNCRC (Incorporation) (Scotland) Act 2024.

We have already begun using those powers to deliver real impact on issues such as restrain in mental health settings, best interests in eviction actions, access to justice in the tribunal system, and children’s rights in criminal law proceedings.

The Commissioner is uniquely placed to play a leading role, taking the cases no one else can. You will join us as we seek to take the next step, using our litigation powers creatively and strategically to address children’s rights issues across a range of areas of law,

Working as part of the Legal Team, you will be responsible for ensuring the office achieves maximum strategic impact by undertaking swift and robust, human rights analysis of cases and issues, providing advice, drafting submissions, instructing agents and counsel, and directly legally representing the Commissioner where appropriate. Where required by the Commissioner or Head of Legal, you will also provide advice on, and exercise the Commissioner’s other statutory functions, including the investigation powers.

Alongside developing and maintaining relationships with key stakeholders, you will be expected to work directly with children and young people to gain their views and understanding on various complex rights issues, this includes working with our Young Advisers Group.

We’re looking for someone with significant experience of successfully undertaking litigation in a fast-paced environment, and who evidences a commitment to rights-based practice, collaborative working and the highest professional and ethical standards.

Proposals for secondments (a minimum of two years) are very welcome and will be considered on their merits.

Overview of the Children and Young People’s Commissioner Scotland

In 2003 the Scottish Parliament wanted to “make a real difference by creating an independent, high profile and influential post” of Children and Young People’s Commissioner with a responsibility to promote and safeguard the rights of everyone under 18 in Scotland or up to 21 if the young person is in care or has care experience.

Children and young people don’t have the same economic or political power as adults.

Adult systems aren’t designed around children’s needs and when things go wrong it’s much harder for them to get justice. They need a champion who is an independent person able to challenge those in power.

The role of Commissioner must do that, whilst bringing together different parts of the political and institutional systems and society in the best interests of the child. As well as being a champion for rights, a key part of the job is to work with people who make decisions that affect children and young people’s lives so that they deliver on their promises – for example within education, healthcare, housing and justice.

Decision makers must understand their rights obligations and include and listen effectively to children and young people in order to do their jobs properly.

Overview of the Children and Young People’s Commissioner Scotland

In 2003 the Scottish Parliament wanted to “make a real difference by creating an independent, high profile and influential post” of Children and Young People’s Commissioner with a responsibility to promote and safeguard the rights of everyone under 18 in Scotland or up to 21 if the young person is in care or has care experience.

Children and young people don’t have the same economic or political power as adults.

Adult systems aren’t designed around children’s needs and when things go wrong it’s much harder for them to get justice. They need a champion who is an independent person able to challenge those in power.

The role of Commissioner must do that, whilst bringing together different parts of the political and institutional systems and society in the best interests of the child. As well as being a champion for rights, a key part of the job is to work with people who make decisions that affect children and young people’s lives so that they deliver on their promises – for example within education, healthcare, housing and justice.

Decision makers must understand their rights obligations and include and listen effectively to children and young people in order to do their jobs properly.

Who we are

The Commissioner for Children and Young People Scotland is an independent statutory public body. The office has a current budget of £1.76 million and a multidisciplinary team of 18 staff based in an office in Edinburgh but working across Scotland. We promote and safeguard the human rights of everyone in Scotland up to 18 or up to 21 years old if the young person has care experience. Scotland’s children and young people have told us that they need fierce champions for their human rights: people who share our values of bravery, independence, leadership, participation, and respect.

You’d be joining the Commissioner and their hard-working, multidisciplinary and committed team, striving to influence and drive progressive law, policy and practice with children’s human rights. We do this by:

• Raising awareness and understanding of children’s human rights.
• Reviewing law, policy and practice relating to children’s human rights
• Promoting best practice by service providers
• Promoting, commissioning, undertaking and publishing research to promote better implementation of children’s human rights

In doing this, the Commissioner must have regard to the United Nations Convention on the Rights of the Child (UNCRC) and act in a way that encourages equal opportunities.

We must also encourage the involvement of children and young people in the work of the office and consult relevant organisations working with, and for children and young people, placing a particular emphasis on those who are less likely to be included or listened to, and those whose rights are most at risk.

Why join us?

You’ll be valued as an essential part of a busy team, working every day to make an impact in children and young people’s lives in Scotland.

You’ll also get the chance to work directly with children and young people.

We are a vibrant, multidisciplinary team who pride ourselves on living our values of bravery, respect, participation, independence and leadership. Our work sits at the forefront of children’s rights in Scotland.

Our fantastic, purpose designed office allows us to work flexibly and welcome children from across Scotland. We believe that The Children and Young People’s Commissioner Scotland is an amazing place to work.

Not only do we believe we have a friendly and ambitious team which sets us apart and ensures that the work we do is of value to Scotland, we also provide all our employees with a very generous benefits package, rewarding them for the work they do, and ensuring that work-life balance and wellbeing is top priority.

Our employee benefits package includes:

• Competitive Salary

• Access to the Civil Service Alpha Pension Scheme with generous employer pension contribution of 28.97%

• 30 days annual leave plus 11.5 observed public holidays

• Flexible working policies

• Enhanced wellbeing initiatives including our Healthy Living Allowance and access to our Employee Assistance Programme offering shopping discounts, advice and counselling services.

The key strategic issues impacting on this post will be:

• Relevant domestic law including the Commissioner for Children and Young people (Scotland) Act 2003, the Children and Young People (Scotland) Act 2014 and the UNCRC (Incorporation) (Scotland) Act 2024
• International human rights instruments
• Developments in domestic and international human rights case law
• The Office’s Strategic Plan 2024-28