Top job! CRM Project Manager (Microsoft Dynamics 365)
- Full time
- £47,266 – £62,420
- On site: Glasgow/Edinburgh
- Closing 13th July 2026
Victim Support Scotland – Empowering People Affected by Crime
Who We Are
Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs.
Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice in Scotland. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our own organisational values.
- Victims Are at the Heart of Everything We Do
- We Care
- We Work with Intent
- We Are Ambitious
- We Persevere
Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference to the people we support, and these values are reflected in the behaviours expected of all staff and volunteers.
VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.
What is the role?
This is an exciting opportunity to join our team as a CRM Project Manager on a fixed-term contract basis for 9-18 months, working in our Glasgow and Edinburgh offices. This is a high impact role at the centre of a major transformation programme that will shape how we support people affected by crime across Scotland.
Working week will be between the following days and hours: Mon-Fri (4 days per week, flexibility considered) 9am - 5pm.
Salary band: £47,266- £62,420 (pro-rata). Salary on appointment will normally be at the lower salary point, with progression subject to review - in line with VSS progression arrangements. A higher salary placing will only be considered in exceptional circumstances subject to experience demonstrated.
Primary location: Glasgow & Edinburgh Offices. You will be expected to cover throughout other Localities/Offices.
This is a critical, specialist role combining project management , business analysis and solution design leadership. It is central to ensuring the organisation avoids previous system design challenges and delivers a CRM platform that genuinely supports front-line service delivery.
You will be reporting directly to the Director of Corporate Services and will be accountable to the CRM Review panel, comprising of:
- Board Trustees
- Director of Corporate Services
- Director of Service Delivery
- Head of Service (National Programmes)
- Head of Digital & IT
- Head of Research & Data Insight
As CRM Project manager you will be responsible for:
- Understanding how VSS services operate in practice
- Translating complex operational processes into structured system requirements
- Leading procurement and supplier selection
- Managing and constructively challenging the implementation partner
- Ensuring the selected solution aligns with VSS’s service delivery model
The role requires hands-on ownership of discovery, process mapping, and requirements definition.
Key Accountabilities:
Discovery, Process Mapping & Solution Design
- Lead detailed current-state and future-state process mapping across VSS services
- Engage staff and volunteers to identify needs, gaps, and opportunities
- Translate business processes into structured functional and technical specifications
- Define workflows, data structures, integrations, and reporting requirements
- Ensure alignment with data protection, accessibility, and cyber security standards
- Identify and articulate non-standard requirements early, particularly where D365 may require configuration or workaround solutions
Business Analysis & Requirements Translation
- Act as the lead business analyst for the programme
- Produce high-quality documentation suitable for system configuration
- Validate requirements with stakeholders and ensure shared understanding
- Maintain traceability from business need through to system design
Procurement, Tendering & Commissioning
- Develop and deliver the procurement strategy (partner and, if required, platform)
- Prepare tender documentation, evaluation frameworks, and scoring criteria
- Lead a transparent, compliant end-to-end procurement process
- Coordinate internal evaluation panels and support decision-making
- Lead supplier appointment and support contract negotiation
Implementation Partner Management & Challenge
- Act as the primary interface between VSS and the CRM implementation partner
- Ensure delivery against agreed milestones, quality standards, and budget
- Critically review and challenge supplier designs and assumptions
- Ensure system configuration reflects VSS operating model (not vice versa)
- Manage risks, issues, dependencies, and change control processes
Project Delivery, Governance & Reporting
- Establish and maintain robust project governance structures
- Maintain core project artefacts (plans, RAID logs, decision logs, dashboards)
- Report regularly to the CRM Review Panel
- Manage dependencies with wider organisational programmes
- Maintain pace and focus in a high-demand delivery environment
Stakeholder Engagement & Change Readiness
- Facilitate workshops, consultations, and design sessions
- Ensure strong engagement across operational and support teams
- Support organisational readiness for system adoption
- Maintain clear, consistent internal communication
Quality Assurance & Implementation Oversight
- Ensure all deliverables meet agreed specifications and standards
- Oversee testing processes (UAT, data migration validation, system assurance)
- Work closely with Digital & IT to ensure technical compliance
- Provide oversight of licensing implications and cost drivers (D365)
You will bring experience from a similar role and a commitment to your own professional development. As a confident and supportive leader, you will know how to motivate others, build trust, and drive performance. You’re comfortable working with data gathering, analysing, and presenting insights that help shape decisions. You believe in fairness and inclusion with the confidence to challenge discrimination, bias, or stereotyping when you see it.
If you are looking for a role with a purpose, where you can really make a difference, we want to hear from you!
What we offer
- Holiday - When you work for Victim Support Scotland, your wellbeing is important to us. We offer an enhanced annual leave package of 39 days (pro-rata) holiday. 42 days (pro-rata) from Grade 6 and above.
- Pension - Save for the further and join the Standard Life Pension. Your future self will thank you. Our generous employer contribution will help you plan for the future.
- Support - Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing. We also offer enhanced maternity and paternity pay and access to a credit union.
- Discounts- You will have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more.
- Flexibility and development - We are proud of our flexible and inclusive work policies, which help you balance work and life. Supporting employee development is important to us, we offer comprehensive learning and development opportunities.
Opportunity to join our Board
Do you want to be part of an organisation that is making a real difference to people’s lives and have the skills and experience that we need?
We are seeking to co-opt up to two Members for our Board of Management. All applications are welcome but we are particularly looking for people with a background in the following areas:
· Charity finance skills
· ICT/digitalisation
· Communications/social media
We are a community-based housing association which has been serving the communities of Shettleston, Greenfield, Springboig and Sandyhills in the East End of Glasgow for 50 years. Our vision is of thriving and prosperous local communities where all residents enjoy great homes and services, an attractive physical environment, and good life chances.
As a Registered Social Landlord and a Scottish Charity (No. SCO36687), we have nearly 2,500 rented homes in management and an ongoing development programme of new homes. In addition, we have an established track record of delivering non-housing projects and services to benefit the community, often in collaboration with other local voluntary organisations and agencies.
The Association is the parent of two subsidiary companies: Upkeep Shettleston Community Enterprise and East End Housing Development Company. Around 100 people are employed across the Group which has a combined annual turnover of c £14 M.
The Association’s Board consists mainly of tenants and other local residents elected by the members of the Association who all live within our area of operation. There are also three designated spaces for the Board to fill by co-option who do not need to live within the local community.
The Board meets seven times a year. It also has two sub-committees and Board Members usually serve on at least one of these. There are other occasional meetings and training sessions. Meetings are usually held on a Tuesday evening, with the option to attend in person or on-line.
For an informal chat about what’s involved please contact Tony Teasdale, CEO (tony.teasdale@shettleston.co.uk.) We are also holding an information session in our office on Monday 3rd August from 6.30 pm where there will be an opportunity to meet our Chair and other Board Members. Please let us know in advance if you are planning to attend.
Do you want to make a positive difference to people across Perth and Kinross?
Churches Action for the Homeless are now recruiting for up to three new Trustees to join their Board.
Our Vision
A thriving, connected community, where people have fulfilling and independent lives with a sense of purpose, belonging and hope for the future.
Our Mission
To build inclusive, safe and supportive environments that empower people facing exclusion to participate, help them realise their potential and achieve their goals.
This role is an important voluntary role. It offers individuals a chance to contribute to society and further deveop their own skills.
Trustees are there to lead, control and supervise the organisation's activities. It's the part of the organisation with formal power and responsibility, which are detailed in the governing document, and backed up by law.
Previous experience on a Charity Board is not required and a Trustee induction and training will be provided. The Board of Trustees is supported by a highly skilled Senior Management Team including a Chief Executive that is accountable to the Board.
Who We Are Looking For
We are particularly interested in recruiting Trustees with professional skills and experience in digital, data, fundraising, finance and marketing.
We would welcome applicants who do not have these listed skills but have experience in the health and social care, housing, advice services or welfare rights.
We recognise and value lived experience at Board level including people who may have experience of addictions, homelessness, poverty and crisis.
Seeking new Charity Trustees
Green Action Trust has embarked on an important process of change, which includes adding new members to our Board – broadening our skillset to provide the Trust with the leadership it needs.
Your focus will be to assist us strategically, applying your specific skills and experience to ensure we meet all our commitments. If you can commit one to two days per month, this will more than meet our current requirements.
We welcome all applicants, and are particularly interested in the following skills:
• Information Technology / Digital Transformation; or
• Charity Finance / Financial Governance; or
• Digital Marketing and Communications
We are committed to building a diverse Board, and welcome applications from all sectors of society, regardless of ethnicity, age, gender, disability or religious persuasion.
Help Shape the Future of Oak Tree Housing Association
Oak Tree Housing Association is looking for enthusiastic, committed individuals to join our voluntary Management Committee and help shape the future of housing and community services across Inverclyde.
As a community—based housing association, we are proud to provide high—quality homes and services for our customers and tenants. Our Management Committee plays a vital role in setting the strategic direction Of the Association, ensuring good governance, and helping us deliver positive outcomes for the communities we serve.
WHO ARE WE LOOKING FOR?
We welcome applications from people of all backgrounds, experiences and skill sets. You do not need previous board committee experience to apply, as training and support will be provided. We are particularly interested in individuals who can bring skills or experience in areas such as:
- Business and strategic planning
- Finance and accountancy
- Housing and property services
- Legal and governance
- Human Resources
- Customer service
- Information technology and digital services
- Sustainability and environmental management
- Community development and regeneration
Most importantly. we are looking for people who share our values. have a passion for their local community. and want to make a positive difference.
WHAT DOES THE ROLE INVOLVE?
Management Committee Members:
- Attend regular committee meetings
- Help shape the Association’s strategic direction.
- Monitor organisational performance
- Support good governance and effective decision-making
- Ensure the Association continues to deliver excellent services to tenants and customers
- Act in the best interests of the Association and the communities we serve
The role is entirely voluntary, although reasonable expenses incurred while carrying out committee duties can be reimbursed.
WHY JOIN US?
This is an opportunity to:
- Make a real difference within the community
- Influence decisions affecting local housing and services
- Develop new skills and experience
- Work alongside experienced professionals and community representatives
- Gain valuable governance and leadership experience
- Contribute to the long-term success of a respected organisation
We’re looking for Trustee Board Members
Capability Scotland works with people with complex and diverse needs, delivering exemplary care, support and education to meet the individual needs of the people we support.
Would you like to contribute to the work of Capability Scotland? We are looking to appoint new Trustees to complement the skills of our existing Board, to drive change and help us shape our strategic direction, giving clarity to our purpose, aims and objectives.
We are looking for a diverse range of people who may have an interest in helping us prepare for future challenges and demands. We would particularly welcome applications from candidates with expertise in Health & Social Care/Social Work, fundraising/marketing/communications, education and technology, as we explore the use of assistive technology and AI in the delivery of person centred care. We would also love to see applications from people with lived experience of disability.
Our Board’s responsibility is to ensure the highest standards of governance and provide oversight, scrutiny and support of the management of the organisation.
This is an exciting time to join the organisation. We are entering a period of ambitious growth and transformation, with plans underway to redevelop our largest residential service in Perth. Our Inclusive Community Project will enable us to continue delivering exemplary care, while creating a modern environment shaped by innovation and best practice. The insight and expertise of our Board are central to this journey, helping to ensure the development becomes a leading example of future focused care.
Capability Scotland is proud to operate Corseford College, the first and only college in Scotland dedicated specifically to young adults with multiple and complex disabilities. The achievements of our students are a powerful testament to the success of this pioneering model. As we look ahead, our Board will play a crucial role in supporting the college’s continued growth and development, ensuring that many more young people can benefit from this life changing opportunity.
The people we support are at the heart of everything we do and there may be the opportunity to become more involved across the many aspects of the organisation, helping to empower our people to have a voice, realise their ambitions and achieve their full potential. We continue to develop innovative, high quality solutions to address gaps in care and support provision.
This is a non-remunerated position, however, travel and subsistence expenses are available in accordance with our Expenses Policy.
Digital Asset Management System Project Manager
- Full time
- £35,800
- On site: Edinburgh
- Closing 17th July 2026
JOB PURPOSE
As Scotland’s leading conservation charity, the National Trust for Scotland cares for, shares and speaks up for Scotland’s heritage. Since 1931, we’re pioneered public access to and shared ownership of some of the most magnificent buildings, collections and landscapes in Scotland. We care for ancient houses, battlefields, castles, mills, gardens, coastlines, islands and mountain ranges, as well as the plants, animals and birds that live there.
To share these special places, we hold approximately 50,000 image assets to promote and explain the purpose of the Trust. We are conscious that we do not have a robust digital asset management system to store and manage access rights to these images. These include images of:
- People
- Places – castles, gardens and landscapes
- Conservation in action
- Wildlife and nature
Note: there is an existing database (Portfolio) which holds imagery of collections items (as undertaken in a previous digitisation project).
Currently, these assets are saved across a range of locations: SharePoint, locally on people’s own machines, Flickr, on external hard drives. There are significant risks to the Trust having no coherent storage system:
- Misuse of imagery (contravening IP/copyright information) because we have no way of securely tagging and storing contracts/permissions forms alongside imagery
- Loss of assets (many are currently stored on external hard drives)
- Difficulty of sharing imagery both internally and externally
- Storage costs from duplication of images across personal machines
This immediately affects Content/Marketing, Communications and Fundraising within Audiences & Support. We currently do not have the resource or expertise within the Directorate to initiate this project so are looking for an external expert to develop a plan for how to transition to a DAMs.
The purpose of this role is to assess our current position, auditing our assets and putting in place a robust plan for an intuitive, well-governed asset management system in line with the work already done by the Collections team. We would like to use Portolio, a system already in place in other areas across the Trust, but would like the successful applicant to assess the efficacy of Portfolio, and report on its benefits/issues/whether we can optimise it to work for us, or whether an alternative package should be considered so we can make an informed decision. This will ensure a consist approach to asset management is taken across the Trust.
KEY RESPONSIBILITIES AND ACCOUNTABILITIES
- Audit assets (video, imagery, illustrations) within the Directorate to gauge the scale of the requirements and clarify work required on copyright records.
- Assess the functionality of Portfolio for imagery, including a report on whether any development work is required to ensure it is suitable for the needs of the directorate.
- Build upon the work already done by the Collections Team to develop clear cataloguing standards for the DAMs to improve access and rights management and to ensure that a consistent approach is taken to asset management across the organisation
- Develop a plan for how to transition live imagery to Portfolio, and how to manage the transition of the image backlog.
- Design a plan for the implementation of workflows for good digital asset management including a review and disposal criteria policy and ongoing resource requirements.
REQUIRED QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE
Qualifications
Essential
- Strong track record in DAMs management and/or commercial digital image library management
Desirable
- Educated to a degree level in a relevant heritage or information technology subject
Experience
Essential
- Technically knowledgeable, technically experienced person
- Proven experience with Portfolio and other DAMs systems
- Thorough understanding of the cataloguing and meta data protocols for the retrieval and exploitation of digital assets
- Experience of planning and delivering a DAMs audit/approach project
- Ability to work independently
- Experienced and independent self-starter, with the knowledge and confidence to review existing systems
- Excellent knowledge of copyright and other legal compliance issues
- Experience of develop digital management workflows
Desirable
- Experience in a charity, heritage or cultural organisation.