Great at working with numbers
Leading a team of internal and external experts
Keen interest in forward planning
Building a great place to work
If this sounds like you, we think you might be our next Head of Resources and Development.
We are looking for a leader who is passionate about organisation effectiveness and development. The successful candidate is likely to have sound experience of finance planning, management and policy and may also have had experience in other relevant areas of business development, governance or people practice. Ideally the post holder will have worked in, or have an understanding of, the third sector, although development support will be available.
With a new prospectus and increased investment, we are now looking to our future and delivery on our big ambitions; A strong third sector; Maximising impact through great partnership working; Securing equity, dignity, belonging and justice.
Shakti is a feminist Black Minority Ethnic voluntary organisation which offers information, advocacy, emotional/practical support and refuge/temporary accommodation to all Black Minority Ethnic women and their children, who are experiencing or fleeing domestic abuse.
The post holder will assist the CEO, operational manager and team leaders as required, undertaking general administration/recruitment duties and support for the whole organisation. The post holder will deal with enquiries (telephone, e-mail and social media), maintain databases, organise events bookings, and undertake filing, minute taking, and petty cash.
The post holder must have a good knowledge of Microsoft packages, particularly Outlook and Word; be IT literate and have good keyboard skills; have good planning and organisational skills; be a good communicator and be experienced in managing websites and social media. The post holder must have knowledge and understanding of domestic abuse within Black Minority Ethnic communities.
She should have a relevant qualification, preferably HNC or equivalent in administration-related subject, and a working knowledge of an office.
Post involves unsocial and flexible hours including evenings and weekends.
Successful applicants will be subjected to disclosure checks through the PVG Scheme.
‘Women only need apply for these posts under paragraph 1 of Schedule 9 of the Equality Act 2010’.
About
Funeral Link is a charity (SC048691) based in Dundee, which provides confidential and independent advice to promote informed choice and with intent to reduce funeral poverty. Pioneered in 2018, Funeral Link helps bereaved individuals and families save money on the cost of a funeral as well as seeking to prevent related debt. Good relationships with funeral directors and celebrants enable Funeral Link to act like a broker on behalf of low-income families and individuals seeking to say a dignified final farewell to a loved one. Ongoing bereavement support is also provided, when required, after a funeral. Separately, Funeral Link is keen to encourage more open conversations about death, dying and bereavement. From March 2019 to the end of August 2023, Funeral Link has supported individuals and families with support on funeral costs which has produced a total saving of £226,742.
Development
After six years of operation, two of the longest-serving trustees – chairperson and secretary – intend to stand down in October 2024 following the forthcoming Funeral Link AGM. They do so having been instrumental in helping Funeral Link navigate through an early phase of strategic development, from a charity targeted exclusively toward citizens in Dundee to upscaling operations to other parts of Scotland, as prompted by demand. Consequently, Funeral Link has introduced three new members of staff in 2024 to facilitate this transition, supported by a strategic plan outlining development aspirations. This transition is overseen by trustees, who meet in person in Dundee city centre around every six weeks. The chairperson primarily convenes meetings and acts as line manager to the Service Manager and the secretary records minutes for each meeting as well as reporting on actions.
Governance
Much of Funeral Link’s progress is owed to this small, committed board of trustees. Currently, there are four serving members, including a chairperson, secretary and a treasurer, all of whom contribute from collective experience in academia, accounting and voluntary sector leadership. After six years of operation and following the standing down of both the founding chairperson and secretary later this year, Funeral Link is keen to recruit a new chairperson, a new secretary and potentially one or more additional trustees in September 2024. Applications will be welcome from those keen to make a difference in the lives of bereaved people on low or limited incomes and who will bring experience of strategic expansion and funding, third sector governance, employment law, human resources as well as anyone with lived experience of bereavement, including people who used Funeral Link.
If this sounds like you, we think you might be our next Business Support Officer.
We are looking for a colleague who can provide the highest quality of administrative and coordinating support as we embark on delivering our new ambitions. You will support our resources, finance and policy development work with effective planning and administration, provide excellent reception services and be involved in range of projects and events. The successful candidate will enjoy planning and coordination, administration and reception activity and being part of a flexible and enthusiastic team.
With a new prospectus and increased investment, we are now looking to our future and delivery on our big ambitions; A strong third sector; Maximising impact through great partnership working; Securing equity, dignity, belonging and justice.
It’s a great time to join us.
Youth Scotland, Scotland’s national charity for the support and delivery of community-based youth work, would love you to come and join our dynamic team.
We are looking for someone who has great skills in administration and a passion for helping people. Youth Scotland supports over 2,200 youth groups across the country, providing youth work opportunities for over 105,000 young people. These young people are supported by over 11,300 youth workers and volunteers. This post will support our member groups and play a key role in supporting our projects and services.
If you have the skills and experience to make a difference, then we want to hear from you!
The CWC is a diverse collective of over 30 people, initiated by social practice artists Jeanne van Heeswijk and Bobby Sayers commissioned by Edinburgh Art Festival in partnership with WHALE Arts. The CWC aims to remove barriers to better wellbeing and create together a more just world. We collectively run The Community Wellbeing Space, a social artwork with free wellbeing activities by local members.
The CWC is seeking a dedicated person with passion for community building and good communication skills for the position of one of two employed Community Wellbeing Collective Coordinators, who are supported by two advisory coordinators, an experienced board and a grass-roots community collective. This role includes organising with and supporting collective members, being a safeguarding lead for the organisation, leading on groundbreaking partnerships, record keeping and communication tasks. The role starts on the 26th August, which is an exciting time for Community Wellbeing Collective as we prepare to open a brand new Community Wellbeing Space.
We value lived experience as well as professional experience and formal training, and strongly encourage everyone who feels they would thrive in this role to apply. We welcome applicants who will learn alongside us in the role and we provide numerous and high quality training opportunities both in formal qualifications and unique trainings with renowned community practitioners, artists and local members.
A full Role Description is available for download below.
Who are we looking for and why work at Children’s Hearings Scotland (CHS)?
At CHS we recruit, train and support empathetic and committed volunteers across Scotland.
Our 2,200 volunteer Panel Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. We also work closely with a network of nine regional teams who support Panel Members in their local communities. This role provides a great opportunity to help children, their families, and the panel community by using feedback to enhance practice.
We are looking for someone with a proven track record in handling feedback and complaints. You must be passionate about resolving issues and making sure deadlines are met, using what we learn from feedback and complaints to improve outcomes for children. You’ll be the main point of contact, either by e-mail, web form or telephone. You’ll have great interpersonal skills, be an excellent communicator and be able to multi-task and prioritise effectively.
You will need to capture the detail of the complaint accurately, establish what outcomes are required and work with our panel community and other partners to establish the facts so that you can respond to the complaint appropriately within the timelines required.
Ideally you will a good understanding of public sector complaints and the requirements of the Scottish Public Services Ombudsman’s Model Complaints Handling Procedure.
Supporting the Complaints Management Officer you will be involved with several exciting projects we are working on, including the continued development of our child friendly feedback and complaints approach, an improved feedback loop and supporting the continued development of relationships with our key partners. CHS has also introduced a new Tribunal Support Model for managing our internal volunteer organisational structure and you’ll be expected to support those changes through the lens of your feedback and complaints role.
You’ll also need a good eye for detail, be comfortable using complaints management systems and be familiar with Office 365 products, including Teams. You’ll be able to produce reports in relation to complaints and have the confidence and skills to engage with our partners and senior leaders. You need excellent analytical skills and the ability to accurately capture data to inform improvements.
Please be aware that occasional travel may be required as a requirement of this role, as well as very occasionally having to work outside CHS’s normal working hours.
Feedback & Complaints at CHS
We are keen to enhance our feedback channels and our primary aim is to resolve most of our complaints at the frontline, without the need for formal investigation. As Feedback and Complaints Officer, you will play a key role in improving processes relating to feedback and complaints management. As well as handling complaints in line with SPSO guidelines we also have a pastoral responsibility for our panel community so it’s important to understand what that means and get the balance just right.
You will have the opportunity to get involved in other projects which will enhance our insight and awareness of the experience of children and young people in hearings as well as from other partners. There will also be opportunity for career development for the right candidate.
Complaints sits within the Practice and Standards Team at CHS and that provides the perfect route for us to take the learning from complaints and feedback and translate that in to practice improvements within children’s hearings, as well as making sure we involve children in improving practice and policy.
Life at CHS
As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.
At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.
We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.
Diversity and Inclusion
CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.
Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to make a step change in improving the outcomes for infants, children and young people who need us most. As our Executive Assistant and Governance Officer you will work closely with our Board and Senior Leadership team to support key functions within CHS which enable us to deliver on those improvements.
You will need to be a confident self-starter able to engage with multiple stakeholders, often with competing priorities. With exceptionally high-level administrative skills, you will provide the secretariat for our Board and Senior Leadership meetings disseminating agendas, drafting briefings, taking accurate minutes, as well as logging actions and driving their delivery. You will use your experience as a PA to support our Chief Executive, Board Chair, and other senior leaders by proactively managing their complex diaries and inboxes.
You will be based at our office in Haymarket, Edinburgh, ensuring our executive and senior leadership teams are supported to the highest standards. Most importantly, as an invaluable enabler of corporate governance, you will help our leaders to deliver on our strategic priorities.
See bottom of the advert for instructions on how to apply.
Key Responsibilities
Life at CHS
As an organisation that works within the children’s hearings system, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people. Our values are at the very heart of what we do every day. By working with us, you’ll be joining a diverse community of colleagues and volunteers.
At CHS we are proud to celebrate difference. We all have different skills, experience and backgrounds and we strive to have a friendly and inclusive culture where you can be yourself.
We offer an excellent benefits package, from health and wellness to finances and family. including: generous annual leave, flexible working and other leave policies, fantastic pension, Employee Assistance Programme, development opportunities and wider employee wellbeing initiatives.
Diversity and Inclusion
CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application and assessment process, and upon joining CHS.
An opportunity has arisen for a competent and reliable person to provide high quality front-line customer service and administrative support within our Housing Services team. Reporting to the Housing Officer, the successful candidate will work within a generic team providing first class housing services including administration of rent management, allocations, estate management, tenant participation and reception duties.
Owing to internal opportunities RASAC P&K are looking for experienced, motivated and committed workers to join our team.
This post involves the effective administration of the RASAC P&K Centre and will often be the first point of contact for all enquiries, including referrals from survivors, family members and external agencies.
Only women need apply under Schedule 9, Part 1 of the Equality Act 2010.
Successful applicants will be subject to PVG.