We are recruiting for a Service Manager to lead the management and ongoing development of supported accommodation, counselling and mentoring services across Orkney, ensuring each programme is delivered to a high standard which meets the needs of the people we support.

We are Right There, a charity celebrating our 200th anniversary. We provide tailored support for people, at home, and in the community. We are here for people who are living with the effects of homelessness, poverty, substance use, or family breakdowns.

Last year we supported almost 4,000 individuals, helping to prevent them from becoming homeless or separated from the people they love. Every person’s story is unique, and everyone’s route home is different - it doesn’t matter what the situation is – we’re not here to judge, only to help.

The Service Manager will be responsible for leading day-to-day delivery of the services, driving delivery performance and encouraging a culture of support with dignity and respect.

Main duties and responsibilities will include:

People Management

• Provide leadership and management and act as a role model for Right There staff by developing supportive relationships with your team
• Provide support and leadership to Senior Support Workers and Support Workers
• Arrange and facilitate regular support and supervision sessions with your team
• Complete annual appraisals and personal development plans

Programme Delivery

• Maintain all contractual obligations ensuring that individual needs are met through a process of regular review and support
• Lead and support new initiatives and the development and implementation of policies, procedures and guidelines as they impact on the programme
• Ensure those we support are involved in the development and improvement of the programme and that feedback mechanisms are in place for the people we support
• Shared On-call rota responsibilities

External Relationships

• Develop strong working partnerships with external agencies and have detailed knowledge of relevant local/national agencies that can positively impact on the programme

Information and Finance

• Report to the Care Inspectorate, ensuring all required reports, returns and documentation are completed and submitted within timescales
• Support the compiling and associated management of approved annual budgets

Full details can be found in the job & person specification which can be found on our website.

What we expect from you..

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We’re looking for you to have gained experience of managing a service with a proven track record in effective service planning including setting and managing budgets, and quality assurance. You will have the ability to lead a team through effective coaching and people management and the ability to implement effective performance measures.

We need you to be qualified to SVQ 3 Social Services & Healthcare SCQF Level 7, or have an HNC in Social Services. You will also be qualified to, or be willing to work towards SVQ 4 Social Services and Healthcare SCQF Level 9.

Management experience gained in Third Sector/Not for Profit organisations providing housing, social care and support services is highly beneficial.

What you can expect from us..

• The post holder will report to the Locality Manager
• Your normal working hours are 35 per week. These hours are usually worked Monday to Friday, and flexibly between the hours of 8.00am to 6.00pm, depending on the needs of the service, with 1 hour-unpaid break.
• Your usual place of work will be Glaitness Farmhouse, Glaitness Road, Kirkwall, KW15 1TN. Working arrangements are in agreement with the line manager based on the needs of the service
• Annual leave entitlement of 210 hours (equivalent to 6 weeks) pro rata in your first year, rising to 280 hours (equivalent to 8 weeks) pro rata in your second year. This includes public holidays
• You will automatically be enrolled into the People’s Pension in the month that you will complete 3-months of employment, providing you meet the auto-enrolment criteria
• Life insurance 4 x salary
• Option to purchase and sell annual leave
• Comprehensive induction and ongoing learning and development
• Cycle to work scheme
• Wellness programmes

This is an exciting opportunity to join the team at Shetland Rape Crisis (SRC), based in The Compass Centre in Lerwick. You will play a key role ensuring that we meet our priorities and invest in our people, culture, and systems to support the safe, sustainable, and effective delivery of our services, increasing the positive impact of our work across Shetland as a whole. You will be supported to learn and grow in your own practice and values-base, and robust training and induction will be provided to ensure you are able to carry out the full responsibilities of the role.

Job Purpose

You will be responsible for the management and ongoing development of all financial, administrative, and office-based systems necessary to the operation of SRC. You will support the core-functioning of the organisation to ensure that its activities and services continue to be delivered safely, effectively, and to the highest standard of quality.

You will be part of the Senior Management Team and work closely with the Board of Trustees. You will plan your work and objectives to align with SRC’s strategy and values, and all relevant legislative and quality assurance frameworks. This includes providing effective financial monitoring and evaluation of funded activities across the service, and producing regular funding reports to the Managing Director, Board of Trustees, and funding partners. You will also look for opportunities for future funding and contribute towards and, where instructed, lead on making funding applications.

Restrictions:Only women need apply under Schedule 9, Part 1 of the Equality Act 2010. We encourage applications from those with lived experience, but we cannot consider applications from current service users or ex-service users who are less than 1 year since leaving service.

Contracted to:The post is funded until 31 March 2026 by The Scottish Government’s Delivering Equally Safe Fund & The Shetland Charitable Trust. Contracts are re-issued annually upon confirmation of funding. The post-holder will be responsible, alongside senior management and the Board of Trustees, to help ensure continued funding thereafter.