This is an exciting time to join Blackwood Housing Association as we create new team leader roles to deliver on our ambitious strategic direction, focused on delivering even better outcomes for our tenants and communities across Scotland. We’re looking for Team Leaders who are energised by change and motivated by purpose - leaders who want to help shape the future of customer services.

You’ll play a key role in leading teams through transformation, embedding new ways of working, and translating our strategic ambitions into real, day‑to‑day improvements for the people we serve. With opportunities to influence service development, support staff to thrive, and contribute to an organisation that is evolving and growing, this is a chance to build a leadership career that genuinely makes a difference.

Key Responsibilities

• Lead, motivate, and support a team delivering front-line customer service

• Supervise day-to-day operations, ensuring KPIs and service standards are consistently met

• Oversee incoming and outgoing communications including calls, emails, and case management

• Handle Stage 1 complaints and support investigations into more complex cases

• Build strong working relationships with internal teams and external partners

• Act as a first point of contact across a wide range of housing services, including repairs, rent, allocations, and general enquiries

• Deliver training, coaching, and one-to-one performance reviews for team members

• Contribute to continuous improvement of customer service processes and procedures

• Support organisational initiatives and policy development

What We’re Looking For

• Proven experience in a customer service leadership or supervisory role

• Strong communication and interpersonal skills

• Ability to manage multiple priorities in a busy environment

• Experience handling complaints and resolving customer issues effectively

• A proactive approach to problem-solving and service improvement

• Passion for delivering excellent customer experiences

Why Join Us?

At Blackwood, we are committed to making a difference in people’s lives. You’ll be part of a supportive organisation that values innovation, collaboration, and continuous improvement.

We offer:

• Competitive salary

• Opportunities for professional development

• A supportive and inclusive working environment

• The chance to make a real impact in the community

Our employee benefits

• Access to Health and Wellbeing resources such as, 24 hour GP service, physiotherapy, 24/7 Employee Assistance Program and in-house Mental Health First Aiders

• Opportunity to participate in internal support networks such as employee engagement, wellbeing and digital forums

• Discounts at major online and High Street retailers

Blue Triangle is a social care organisation that empowers people to thrive, by delivering solutions in connected communities which focus on the needs of each individual. We are looking for enthusiastic people who share our values (Kind, Passionate and Creative) to join our services accommodating and supporting people experiencing homelessness and empowering them to thrive.

If successful, you will be required to register with the Scottish Social Services Council within 3 months of your start date. After registration, there is a requirement to be qualified and to maintain professional learning, which we will support you to achieve.

Blue Triangle recognises and actively promotes the benefits of a diverse workforce and is committed to treating all employees with dignity and respect regardless of race, gender, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

We welcome applications from all sections of the community.

What we offer:

Aside from offering a supportive and friendly environment where our people are valued and appreciated, we’ll see that your hard work and drive to succeed is rewarded.

• Competitive Salary and Pension Options
• Full time & Part time hours available
• Double pay for festive bank holidays
• Long service awards
• Fully funded SVQ3
• Access to our benefits platform with high street voucher and tech discounts and cycle to work scheme to name a few!
• Inhouse training programmes
• Significant Gym discounts
• Continuing Professional Development (CPD)
• 24/7 access to employee assistance programme, including counselling
• A wide range of family friendly policies
• Life Assurance cover of 3 times your salary
• Credit Union
• £200 refer a friend scheme

And many more!

About the Role:

As a Support Worker, you’ll work as part of a team in providing safe, secure, supported accommodation for the people who use our services. You’ll do this by providing practical and emotional support and encouraging them to achieve their own personal outcomes in all aspects of their daily lives. Our Holland Street service is 24/7 emergency access, supporting individuals aged between 16-35 who are experiencing homelessness with referrals coming via the case work teams at Glasgow City Council.

Main Responsibilities:

This Support Worker role working at our Holland Street service involves working nightshifts on a rota that includes select weekend work. The working hours for this role are 34 hours per week, comprised of 4x 8.5 hour shifts, following an 4 week rolling rota.

The Support Worker will:

• work as part of a team providing safe, secure, supported accommodation for homeless people.
• support, review, monitor and evaluate through our case management system, to achieve a positive person-centred outcome for the people we work with in line with organisational, statutory and legislative requirements.
• maintain and update all recording systems and documentation in line with relevant policies, procedures and practice guidelines, including the occupancy agreement, within required timeframes.
• provide, plan and facilitate key work meetings, key work sessions, meetings, reviews and other internal/external meetings in conjunction with the person’s support plan.
• provide general advocacy and advice to the people we support, including assistance to enable them to meet the conditions of their occupancy agreements.

To find out more about being a Support Worker, click the link below:

Support Worker Role Profile

About You:

• To join us, you need to have a genuine passion for helping people.
• Ideally, possess 1 year of experience of working with vulnerable people and challenging behaviour which can be from personal, voluntary and/or professional experience.
• Demonstrated commitment and ability to undertake care practice in accordance with Scottish Social Services Council (SSSC) code of practice, National Care Standards, Scottish Commission for the Regulation of Care and the Associations policies and procedures.
• Ability to relate empathetically to people and recognise their right to choice and independence.
• Ability to work flexibly and as a lone worker.
• Able to use Microsoft or equivalent applications competently.
• Ideally, hold and SVQ level 2 or above and be willing to work towards an SVQ 3.

We care about one another whilst taking pride in the service we offer. You will be working in a company with a strong identity and with the guidance and support of experienced Managers you will be able to develop in your career.

Are you passionate about helping people to live a better life? Do you want to work for a charity where your health and wellbeing matter just as much as the people you support? Do you want to be part of a trauma-informed team where you will be supported to develop creative and flexible ways of working?

At LinkLiving, our values and people are at the heart of everything we do including how we recruit our staff. It is important for us to find people who share our values, which are:

• Empathy (listen to and understand an individual’s needs and circumstances)
• Respect (treat others the way they wish to be treated)
• Integrity (be honest and have strong moral principles)
• Caring (show kindness and concern for others)

LinkLiving is a Scottish health and wellbeing charity that supports people to manage or overcome the effects of negative life experiences (including trauma, mental health challenges, poverty and inequality) so that they can build on their strengths and aspirations in order to live their best possible lives. We support people through a range of models including:

• Personal development and employability programmes
• Self-help coaching
• Supported accommodation
• Care at home
• Housing support
• Befriending
• Social cafes

The Service

Fife Core Service provides front of house / reception duties to all building users. The team also provide business support services to a range of Fife Support Services.

West Bridge Mill is a multifunctional base which offers temporary supported accommodation, offices, a training space and provides services to the local community. The building accommodates many commercial customers and also houses the 6 LinkLiving Fife Services.

The successful candidate will work as part of the West Bridge Mill core team and liaise closely with the Building Manager to manage the day-to-day running of the building.

The Job

The post holder will provide a customer-focused and comprehensive administrative, support and reception service to the building, Management Team, various Fife LinkLiving Services, residents, commercial tenants and member of the public.

Responsible for overseeing the co-ordination and delivery of repairs throughout the large building, liaising with colleagues throughout the Link Group, internal and external contractors.

The post will include provision of confidential administrative support to all services located in West Bridge Mill, including Residential Accommodation, Better than Well, Older Person Services, Tenancy Support and Employability.

The post holder will work within the reception area of West Bridge Mill, Kirkcaldy and will need to be flexible to cover annual leave and sickness and be able to work without supervision.

About You

You are an organised and motivated individual with the ability to manage your time effectively and meet deadlines in a fast-paced environment. You are confident using computer systems and can quickly adapt to new tools and technologies.

You have strong organisational skills, allowing you to prioritise tasks and manage competing demands while maintaining a high standard of work. You are comfortable working independently, using your own initiative to solve problems and keep tasks on track.

At the same time, you thrive as part of a team, contributing positively and working collaboratively with colleagues to achieve shared goals. You have excellent communication skills, both verbal and written, and are confident handling telephone enquiries in a professional and approachable manner.

You are eager to learn, open to developing new skills, and committed to continuous improvement in your role.

For a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

The benefits of being a LinkLiving employee (subject to the policies and benefit terms and conditions) include:

• Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards, subject to terms of the scheme
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus additional 3 days pro rata after 3 years’ service
• opportunity to buy and sell holiday
• enhanced company sick and family friendly pay
• access to paid SVQ qualifications and a wide range of learning and development opportunities
• funded Disclosure Scotland and Scottish Social Services Council memberships
• defined contribution pension scheme with generous employer contributions plus salary exchange and additional voluntary contribution options
• access to a Salary Exchange car leasing scheme, subject to the terms of the scheme
• life assurance scheme providing death in service benefits
• healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants, and other services
• employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being
• access to purchase annual corporate clothing vouchers
• annual flu vaccination
• access to a credit union savings and borrowing scheme
• cycle to work scheme
• access to discounts on mobile airtime plans and much more!

For a full list of benefits available to employees, please see the following link - linkliving.org.uk/work-with-us

This role is subject to PVG membership under the Disclosure (Scotland) Act 2020. Individuals who are barred from working with children or protected adults will not be considered for this position. Link will meet the cost of any new PVG scheme membership or membership update.

CEMVO Scotland is a national intermediary organisation and strategic partner of the Scottish Government Equalities Directorate. With a network of over 600 ethnic minority (EM) organisations throughout Scotland, our aim is to build the capacity of the ethnic minority voluntary sector and its communities.

We have initiated a new exciting 4-year project “Mobilising Community Action Scotland” (MCAS) in partnership with Changeworks and The Loch Lomond & Trossachs National Park with funding through The National Lottery Community Fund.

The overall aim of MCAS is to increase awareness and empower EM communities to adopt nature positive and energy saving behaviours in their everyday lives.

We already have a good MCAS team in place and now looking to recruit the following post:

Financial Administrator

Responsible to: Chief Executive & Head of Operations & Resources

Salary & Hours: Part-Time, 21 hrs per week, £24,480PA (£14,687 pro-rata) + 4% pension

Length of Contract: Fixed Term to 30th September 2029

Office Base: Glasgow (Hybrid Working)

We are seeking a financial administrator with at least 3 years financial administration experience to undertake day to day financial administration of the MCAS project budget. You will provide regular financial updates on project spend to the MCAS co-ordinator and also work closely with CEMVO financial officer in day to day financial administration of MCAS, in supporting financial monitoring and reporting to the National Lottery Community Fund and in undertaking general financial administration tasks for both MCAS and CEMVO. You will also provide general administrative support to the MCAS project team when needed.

You will require a high level of book-keeping and financial administration experience with a working knowledge of Excel or Access packages. You will also require experience in producing financial reports, assisting with audit processes and processing internal and external invoicing aswell as good general administrative skills.

Working within SYP’s youth-led structure, our Membership Development Officer will work with the Participation and Programmes team to support the delivery of the SYP Elections and deliver our membership and candidate development programmes, in line with the organisation’s strategic objectives.

If you are passionate about amplifying young people’s voices and have the skills to support young people’s meaningful participation in decision-making, we would love to hear from you.

JOB PURPOSE

Join the National Trust for Scotland and support Scotland’s Nature and Heritage. The Highlands and Islands region are seeking an enthusiastic and passionate individual to join the Administration Team based at Balnain House.

As a Receptionist and Administration Assistant you’ll be one of the first people to greet visitors to the regional office and welcome the regional team. You’ll be responsible for providing administration support to the Office Manager and the wider team based at Balnain.

We’re looking for someone who enjoys a varied and dynamic role. You’ll be expected to work with IT and finance systems, book meetings, and undertake general administration duties with efficiency and accuracy.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

Ensure all general administrative tasks are undertaken efficiently, effectively, and timeously, including (but not limited to):

• Reception
• Inducting staff and visitors to the building
• Property correspondence (email, telephone and mail).
• Filing and record-keeping in line with data protection regulations.
• Facilities support (room bookings, support documentation).
• Data entry of deliveries – weekly, monthly, and ad hoc.
• Diary Management, recording meetings and appointments in diaries.
• Support with developing and preparing reports, and/or presentation material
• Purchase ordering and coordination with suppliers.
• Maintaining stock control for Balnain House including First Aid box, replenishing stock as and when required.
• Assisting in Health and Safety compliance for the building, including the reporting of accidents and incidents, and maintenance of the property’s Safe System of Work documents.

A level of flexibility is expected on occasion to meet the needs of the property.

QUALIFICATIONS, SKILLS, EXPERIENCE & KNOWLEDGE

Qualifications

Essential

• Qualification in business administration – HND or Diploma – or relevant experience.

Experience

Essential

• Ability and competence to intermediate level in MS packages – Word, Excel, Outlook and PowerPoint.
• Possess excellent communication skills (written and oral).
• Must be diligent and accurate with an excellent eye for detail.
• Excellent customer care skills able to demonstrate care to staff, visitors and volunteers.
• Well-developed time management and organisation skills – ability to prioritise workload.
• Ability to embody the Trusts’ values.

Desirable

• Previous experience providing administrative support to several different departments is highly desirable.

Are you a proactive and people-focused leader with a passion for delivering high-quality property management services?

We’re looking for a Property Team Leader based in our Glasgow Office to ensure excellence, compliance, and real value for our customers.

About the Role:

Reporting to the Service Manager - Property and leading a team of two Property Officers and one Property Co-Ordinator, you will be responsible for delivering our property management plan to the highest standard.

This includes assisting the Service Manager with the development and management of the Property Team to ensure that Blackwood’s homes are safe, warm, energy efficient and meet the associations asset strategy while maintaining strong performance outcomes and an excellent tenant experience.

Key Responsibilities:

• Lead and manage the delivery of planned, cyclical, and adaptation programmes.
• Provide day-to-day management and leadership to the Property Team.
• Maintain strong collaboration with the Repairs Team Leader and Compliance Manager to deliver seamless service.
• Ensure quality control through regular monitoring of contractor performance and reporting on KPIs.
• Manage budgets, grant claims, and ensure accurate financial records.
• Drive continuous improvement in asset management strategy and service delivery.
• Promote a culture of shared responsibility, accountability, and customer satisfaction.

What We’re Looking For:

• Proven experience in asset management, property services, or housing maintenance.
• Strong leadership and line management experience.
• Knowledge of health and safety legislation, CDM regulations, and compliance best practices.
• Excellent communication and stakeholder engagement skills.
• A commitment to delivering value-for-money services and enhancing customer experience.

Why Join Us?

Blackwood offers a range of employee benefits, including:

• Comprehensive induction and personal development opportunities
• Company sick pay scheme on completion of probationary period
• 34 days’ holiday per annum, pro rata for part-time hours
• Company pension scheme and Death in Service Benefit
• Access to our Employee Assistance Programme Help@hand

All successful candidates will be required to become a PVG scheme member.

We ask that all applicants read the Job Pack (attached to the advert) Blackwood are committed to diversity and inclusion and as an accredited Disability Confident Employer, we will interview all disabled candidates who meet the minimum requirements for the post.

Note to interested applicants:

SPONSORSHIP IS NOT CURRENTLY AVAILABLE AT BLACKWOOD

We are currently looking for TRUSTEES of all backgrounds who have a passion for helping to make a positive difference to the lives of adults who have been in care.

Who we are

The Rees Foundation is a national charity based in Worcestershire that seeks to support adults who have, at some stage in their lives, been in foster care or residential care. Our focus is on the reality of many people’s transitions from being in care and moving into adult life, and the ongoing impact that care experience can have on a person's ability to reach their full potential.

Rees is resolute that care shouldn’t stop at 18, 21, or 25 years, it’s lifelong, and someone should be there to care. We listen, offer practical and emotional help, and we develop projects that really make a positive difference.

The role

The role of a Trustee is to ensure that the charity fulfils its duty to its beneficiaries and delivers on its vision, mission and values. The Board of Trustees are jointly and individually responsible for the overall governance and strategic direction of the charity, its financial health, the probity of its activities, and developing the organisation’s aims, objectives and goals in accordance with the governing document, legal and regulatory guidelines.

Our Board currently comprises members with a variety of skills in social care, strategic planning, finance and business.

As we have recently extended our registration to operate in Scotland, we are particularly keen to strengthen Scottish representation on our Board. We would welcome applications from individuals who have:

• Experience or professional understanding of the Scottish charity governance framework and OSCR regulations.
• Knowledge of the Scottish care system, including transitions, aftercare, or leaving-care support in a Scottish context.
• Connections to communities or organisations across Scotland that can help us better serve care-experienced adults in the region.

We would especially welcome applications from people who have professional knowledge and/or experience in the following areas:

• Finance (management accounting)
• Digital systems
• Fundraising
• Lived experience of being in care

We are also keen to increase diversity within the Board. We particularly welcome those from an ethnic minority background, the LGBTIQA+ community, people with disabilities, and younger people, as these are currently under-represented on our Board.

The Society of Antiquaries of Scotland is looking for a new Fellowship and Administration Officer to help grow and sustain our flourishing global network and support our busy programme of events for the public and Fellows (members).

The Fellowship and Administration Officer is the main point of contact for Society Fellows, applicants and general enquiries. They administer and update records in the Society’s CRM database and undertake financial and general office administration. They also support the delivery of the Society’s annual programme of in-person, online and hybrid events.

Location: Hybrid working – all staff are expected to work from the Society’s office at the National Museum of Scotland in Edinburgh at least two days per week (pro rata) and employees starting in a new role will be required to work from the office more regularly in the first instance. However, as there are several flights of stairs up to the Society offices, we are happy to explore different ways of working.

Reports to: Fellowship and Development Manager

Probation: Nine-month probationary period during which time your skills and suitability for the post will be assessed

Main Responsibilities

• Acts as the main point of contact for Society Fellows, prospective Fellows and general enquiries by telephone, email, letters and in person
• Assists with application, Fellowship and subscription queries and Fellowship applications and sends welcome packs to new Fellows
• Administers and updates database records and provides reports from the database (for example, mailing lists for sending biannual newsletters and other printed items to Fellows)
• Assists the Finance Manager with financial administration relating to Fellowship, including standing orders, credit notes, direct debits and Gift Aid, renewals and various mailings
• Assists Fellows with website login access and event bookings
• Monitors the Society’s main email inboxes, responding to queries or forwarding to other colleagues as appropriate
• Produces the monthly Fellows e-newsletter and additional e-mailings as required
• Undertakes general office administration, including meeting room bookings, booking accommodation for Trustees, printing meeting papers and mailings
• Supports with the operational delivery of Society events, including Eventbrite and survey-related tasks for Fellows-only events, liaising with speakers, arranging travel and accommodation, uploading recordings of Fellows-only events to YouTube, and attending and helping at events as required
• Contributes to internal quarterly reports
• Processes and posts merchandise orders

Person Specification

Requirements

• Demonstrable experience of working independently in a busy office for a charity, membership-based organisation or similar
• Demonstrable knowledge, experience and use of CRM membership databases such as Microsoft Dynamics (for example, Silverbear)
• IT literate (for example, experience of using Office 365, Zoom, Eventbrite, WordPress and Mailchimp) and open to learning new digital skills
• Demonstrable experience supporting the delivery of successful events (for example, venue hire, liaising with speakers, and arranging travel and accommodation)
• Excellent organisational and time-management skills with ability to prioritise workload to meet deadlines and to work on own initiative
• Excellent written and verbal communication skills
• High standard of accuracy with close attention to detail
• Strong problem-solving skills
• Ability to work flexibly, including occasional weekend and out-of-hours work

Argyll & Bute Citizens Advice Bureau (ABCAB) is an independent member of the Citizens Advice network in Scotland. The Bureau provides free, impartial, confidential and independent advice to residents across Argyll & Bute on a wide range of issues including debt, benefits, housing, energy, and consumer rights. The Citizens Advice network in Scotland plays a key role in tackling poverty, inequality and social injustice, while influencing policy and practice at both local and national levels.

The Energy Debt Adviser role sits within the ABCAB Energy Debt Project, which has developed in response to the ongoing fuel crisis and persistently high levels of fuel poverty across Argyll & Bute. The project aims to support individuals and families who are struggling to manage fuel costs, address energy-related debt, improve energy efficiency, and resolve disputes with energy suppliers.

The post holder will provide in-depth energy and fuel debt advice, advocacy, and casework support to clients, with a particular focus on vulnerable households. The role also has a proactive outreach element, supporting community engagement and contributing to improved awareness of energy efficiency, fuel rights, and available support schemes.

Job description

The Energy Debt Adviser is responsible for delivering high-quality, impartial energy advice and undertaking casework to support clients experiencing fuel debt, fuel poverty, and energy supplier disputes. The role requires specialist knowledge of the energy sector, strong advocacy skills, and the ability to work collaboratively with colleagues and partner organisations.

Employee benefits

Argyll & Bute Citizens Advice Bureau offers excellent terms and conditions, including a total of 35 days leave and a pension scheme with an 6% employer contribution, and life assurance. The Bureau is an inclusive employer considering flexible & remote working arrangements where appropriate, and operates a 4 Day Working Week.