The Citizens Advice Service was first established in Edinburgh in 1939. Over the years it has grown to deliver services from 4 main Bureaux (Dundas Street, Leith, Muirhouse and Portobello) and over 20 project/outreach locations across the capital. In 2007 the separate Bureaux merged to form Citizens Advice Edinburgh (CAE, Charity Number SC038195).

Through a team of core and project staff and over 120 highly trained and committed volunteers, CAE provides a free, confidential, independent and impartial service to the citizens of Edinburgh on a wide range of issues including:

• Debt and money

• Welfare Rights

• Consumer issues

• Immigration

• Employment and workforce problems

• Housing

• Relationship and family issues

• Discrimination

• Health services

• Legal rights & responsibilities

The charity is a trusted and well-respected organisation. It enjoys high levels of client satisfaction, and the excellence of its training programme is widely recognised. Its volunteer workforce and paid staff are fully committed and

strive, with limited resources, to provide the advice sought by thousands of clients each year.

For a full overview of all our services and current work, please visit the Citizens Advice Edinburgh website.

Job Description

The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, to assist people to deal with

issues affecting their health and wellbeing and to provide advice and support to those wishing to give feedback or comments, or to raise concerns or complaints about NHS care received.

Purpose of the Post:

Patient Advisers will work with the Citizens Advice bureau/x in their local health board area and will also contribute to services provided throughout Scotland via a national PASS telephone advice line and by email and webchat via a national PASS website. The Patient Adviser will provide direct advice and information to clients; support bureaux volunteers to deliver information and advice relevant to the service; produce performance and monitoring reports; assist with the marketing and promotion of the service; and liaise with external organisations in order to maximise the efficiency and effectiveness of PASS.

For more information please download the Job Description below.

Our vibrant and busy services across Glasgow provide support to people concerned about their own or someone else's alcohol or drug use. We have three Recovery Hubs (in North East, North West and South Glasgow), however much of our work is carried out in the local community. We work with people at all stages on their journey providing both one to one appointments and group work.

We are looking for a enthusiastic and dynamic Recovery Workers who are motivated to work as part of a thriving and diverse team, ensuring recovery opportunities are available for individuals at any point in their recovery journey. You will strive to work collaboratively with partners and communities, ensuring that we are as accessible as possible and that the principles of a Recovery Oriented System of Care and true person centred practice are at the heart of all that we do.

Our Recovery Workers play a vital role in supporting clients to identify their goals, ambitions, and passions. You’ll work with them to create the best treatment plan for their needs and to guide them on their path to recovery. This is a frontline role at WithYou, where you will provide continuity of care through effective partnership working, care coordination, key work responsibilities, and intervention delivery. You will manage an active caseload, connecting quickly with clients and ensuring they’re always treated with respect and dignity.

This role is permanent and will work 37,5 hours per week across 7 days, evening and weekend work will be required. As a Recovery Worker, we offer a starting salary of £26,250 per annum, rising each year in line with our pay progression salary bands, to £30,000 per annum. For further details please reach out to a member of the recruitment team via recruitment@wearewithyou.org.uk.

Company Benefits

• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You’s pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable once your recommended friend has been employed for 6 months

Essential Skills

We are looking for excellent communicators, who have the ability to build trust and put people at ease during their first meeting with our service. You will have demonstrable experience working within the health, social care, criminal justice or other specialist setting, or a clear motivation for wanting to work in the drug and alcohol sector. A successful track record of providing efficient and reliable customer service is essential. An SVQ Level 3 in Social Services and Health care is desirable for this post.

You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.

About Us

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland.

Our name reflects who we are – a positive place where people can progress, connect with others and get friendly, expert help in a way that’s right for them.

Our staff team changes lives. If you’re passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we’d love to hear from you.

Creating an Inclusive Environment

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.

As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

Please note that you will be required to provide 3 years worth of references and where applicable, undergo an enhanced DBS check, to be considered for a role at WithYou.

Safe Space is seeking an experienced professional Manager to lead and manage a small, specialised trauma team delivering specialised counselling services and groupwork to adults and young people who have experienced childhood sexual abuse. The team offers long-term counselling and a wide range of groupwork that is well established and successful within the Fife community.

We are looking for an individual who can:

• Commit to working flexibly and creatively with a small team of professionals within a variety of modalities.

• Be creative, open-minded and curious about the way the service can be delivered.

• Use excellent interpersonal skills to communicate with a wide range of people.

• Operate with autonomy in a collaborative and supportive way with a team who are skilled and experienced in their field.

What we offer

• An opportunity to lead a small close-knit team that delivers life-changing support services to clients who have experienced trauma

• A Board of Directors who are professional and supportive to the Manager and the team.

• A collaborative environment within a very small team.

Are you passionate about improving the lives of children and young people? Do you have the drive and passion to make a difference?

Fife Women’s Aid are looking for dynamic and enthusiastic Children and Young People’s counsellors to join our Counselling service. The counsellor will provide direct counselling to children and young people who have experience of domestic abuse. This will mainly be delivered face-to-face, with occasional remote working to suit the needs of individual children and young people as required.

Experience / Qualifications

You will have 2 years’ experience in a counselling setting of working with children and young people who have experienced trauma. You will hold a Diploma in Counselling or above and be registered with COSCA, BACP, BAAT or equivalent. You will have excellent communication skills and enhanced knowledge of therapeutic interventions. You will be highly organised team player with skills and ability to work effectively with a range of multi-agency partners.

Please join us for an online session to find out more about FWA counselling services. This will be at 6.30pm on Monday 16th November. Please confirm your attendance to info@fifewomensaid.org.uk and we will send you details of the zoom meeting. We hope to see you there.

If you would like further information about

This is your chance to help disabled people feel unstoppable.

As the Fundraising & Supporter Care Administrator at Spina Bifida Hydrocephalus Scotland you will be coordinating our work to connect with our supporters and managing our CRM to bring out the joy in doing good among our supporters.

The Fundraising & Supporter Care Administrator will provide essential administrative support to the fundraising team, ensuring smooth operations and excellent donor care. This role is key to maintaining accurate records, processing donations, and supporting fundraising campaigns and events.

This is an exciting time to be joining the charity with a new five-year strategy, currently in year 2, setting out ambitious plans to grow the charity’s impact and income.

We are looking for a creative thinker, with a proven track record in building movements and engaging with supporters using a variety of methods.

What Spina Bifida Hydrocephalus Scotland can offer you

Flexibility– We offer flexible working, including the opportunity to work from home or around caring responsibilities.

An opportunity to express yourself – Staff scored SBH Scotland as 8 out of 10 for being supportive in taking risks with new ideas.

We also offer: Workplace pension scheme; salary sacrifice scheme; death in service benefit; paid Carers Leave; 30 days annual leave entitlement and 4 days Public Holidays; an additional day off for your birthday and wellbeing days.

Reporting to: Challenge Events and Community Fundraising Manager

Place of Work: Hybrid office/home-working model with base being the Dan Young Building, Dullatur G68 0LS. Occasional travel within Scotland to accommodate needs of the team. 60/40 split of working in the office, at key dates of the year it will be required to be in the office full time.

Working Hours:20 hours per week, with working pattern can be discussed. Core working hours are normally between 10am and 2pm, Monday to Friday. (Flexibility around working pattern.)

Help Shape the Future of Employment Support for Disabled People

Do you believe disabled people should have access to the right support not only to find work, but to thrive, develop and progress in their careers?

At GCIL (Glasgow Centre for Inclusive Living), we empower disabled people with the information, skills, and support they need to lead independent lives and participate fully in society.

As a disabled-people led organisation, we value lived experience and pride ourselves on delivering high-quality services that make a real impact in our communities. Communication and connection sit at the heart of everything we do.

We are recruiting for an Employability Project Lead to deliver an innovative new pilot service supporting disabled people to sustain employment, overcome workplace barriers, and progress in their careers.

Developed following GCIL's Voices at Work research, this pioneering project will provide personalised support to disabled people already in employment, helping them navigate challenges around workplace adjustments, progression opportunities, and job retention.

As Project Lead, you will manage the delivery and development of the pilot, provide one-to-one employability support, build relationships with employers and community partners, lead outreach activities, and evaluate the project's impact. This is a unique opportunity to shape a new service that could influence future employability support across Glasgow.

About the Project

This one-year pilot will provide personalised support to disabled people who are already in work and experiencing challenges that may impact their ability to remain in employment or progress within their careers.

As our Project Lead you will:

• Lead and develop the employability pilot project, monitoring progress and outcomes.

• Provide person-centred support to disabled people experiencing workplace challenges.

• Offer advice on workplace issues, reasonable adjustments, Access to Work, and career progression.

• Work with employers and partners to address barriers and support positive employment outcomes.

• Develop referral networks and promote the service through outreach, networking, and engagement activities.

• Maintain accurate records, monitor performance, and contribute to project evaluation and reporting.

• Identify learning, good practice, and recommendations to inform future service development.

About You

We're looking for someone who combines strong project management skills with a genuine commitment to disability inclusion and empowering people to achieve their employment goals.

Essential Experience & Skills

• Previous experience providing person-centred employability advice, guidance, advocacy or casework support.

• Experience managing and delivering projects, pilot programmes or services.

• Strong understanding of the barriers disabled people can face in employment.

• Knowledge of the Social Model of Disability and principles of independent living.

• Experience building effective relationships with employers and external partners.

• Proven success in outreach, networking, service promotion or participant recruitment.

• Outstanding communication and interpersonal skills.

• Ability to manage competing priorities and work independently.

• Strong monitoring, evaluation and report-writing skills.

• Experience maintaining accurate records and outcome data.

It would be great if you had:

• Knowledge of co-production approaches.

• Experience of lived-experience-led service design.

• Background in disability employment support, vocational rehabilitation, employer engagement or related sectors.

Why Join GCIL?

This is a unique opportunity to help develop an innovative service that could make a lasting difference to the lives of disabled people across Glasgow.

At GCIL, you'll be joining a disabled-led organisation committed to:

• Independent living

• Equality and inclusion

• Co-production and lived experience

• Social justice and empowerment

• Innovation in service delivery

You'll have the opportunity to shape a new programme from the ground up, influence future employability support and work alongside colleagues who are passionate about creating lasting change.

We are recruiting for a Family Support Worker to join our new Highland Intensive Family Support programme.

This role is about working alongside young people aged 12 to 18 who are at risk of criminal exploitation, or at risk of being accommodated away from their families. Over a focused 12-week period, you will provide practical and emotional support that builds on family strengths, reduces the need for statutory support and helps young people stay safe and connected.

Right There has spent 200 years standing alongside people in Scotland. Last year, we supported almost 4,000 people to stay in their homes and stay connected to the people they love. Now, as part of our new Highland-wide Intensive Family Support Service, we are looking for an Intensive Family Support Worker who can help young people and families feel safer, stronger and more supported.

Your role

As Family Support Worker, you will build trusted relationships with young people, parents, carers, extended family members and the wider support network around them. You will meet families where they are, with no judgement, and work with them to identify goals, understand needs and create positive change.

• Provide flexible, intensive support to young people and families across Inverness and local surrounding areas.
• Work closely with Social Work, Police, Education and other partners to provide joined-up, wraparound support.
• Use a restorative approach to help families work through conflict, strengthen relationships and build resilience.
• Carry out whole-family assessments that focus on strengths, needs, risks and progress towards agreed outcomes.
• Support young people and families with areas such as wellbeing, education, safety planning, substance use and family relationships.
• Advocate for young people and families, making sure their voices are heard in planning and decision-making.
• Maintain accurate case files and contribute to multi-agency meetings and service development.

What you bring

You may already have experience in family support, youth work, social care, education, community services or another role where you have supported children, young people and families through difficult times. What matters most is that you can build relationships, stay calm when circumstances are complex and work in a way that is respectful, practical and hopeful.

• Experience of working with children, young people and families facing challenges, including those on the edges of care.
• A genuine passion for improving the lives of young people and helping families stay together where it is safe to do so.
• Knowledge of issues affecting children, young people and families, including trauma, poverty and family breakdown.
• Understanding of relevant approaches and policy areas such as GIRFEC, UNCRC, The Promise and SSSC Codes of Practice.
• The ability to prioritise, keep accurate records and produce clear reports when required.
• Confidence using Microsoft Office and digital systems.
• The ability to travel across the agreed geographical area, with a full valid driving licence and access to a vehicle for work purposes.

You will be qualified, or willing to work towards a relevant professional qualification, such as SVQ 2 Social Services and Healthcare for Children and Young People, HNC or above. If this role excites you but you do not meet every point, we still encourage you to apply.

Our offer

• Contract: Full time, permanent, 35 hours per week
• Salary: SCP 21-24, £26,231 to £28,532 per annum.
• Reporting to: Service Manager.
• Working pattern: average of 35 hours per week, worked flexibly between 8am and 9pm, Monday to Sunday in a pattern that meets the needs of the service and in agreement with the line manager.
• Usual place of work: Highland Rail House, Station Square, Inverness, with work also taking place in the local community. Travel expenses are paid between your usual place of work and appointments undertaken as part of your duties.
• Annual leave: 6 weeks pro rata in the first year, rising to 8 weeks pro rata in the second year, including public holidays.
• Contributory pension through The People’s Pension, provided you meet auto-enrolment criteria.Access to a wide range of benefits including flexible working opportunities, life insurance, enhanced family leave,
• wellbeing support, mentoring, development opportunities, Cycle to Work and the option to purchase and sell annual leave.

If you are thoughtful, resilient and committed to helping young people and families create lasting change, we would love to hear from you.

About Us

We are a charity that recently celebrated 200 years of standing alongside people in Scotland. Last year we supported almost 4,000 people to stay in their homes and stay connected to the people they love.

SFHA is the voice of Scotland's housing associations and co-operatives, which provide safe, warm and affordable homes for people across the country.

We're looking for a Public Affairs Co-ordinator to join our External Affairs team on a fixed-term contract until 30 June 2027.

This is a great opportunity for someone who wants to build their experience in politics and public affairs while working on some of the biggest issues facing social housing in Scotland.

You'll support our engagement with the Scottish Parliament and UK Parliament, helping us build relationships with MSPs, MPs and their staff, keep on top of political developments and make sure SFHA's policy messages reach the right people at the right time.

You'll work closely with colleagues across policy, public affairs, communications and events. That means you'll see how research and policy positions are turned into political engagement, briefings, events and external communications.

What you'll do

You'll:

• Keep on top of what's happening politically, monitoring the Scottish Parliament, Scottish Government and relevant Westminster activity and flagging opportunities for SFHA to engage.

• Support our relationships with MSPs and MPs, helping arrange meetings and making sure our engagement and stakeholder records are kept up to date.

• Help turn our policy work into political briefings, using existing SFHA evidence and positions to produce clear, accessible material for parliamentary debates, committee inquiries and other opportunities.

• Support our parliamentary work, including our involvement with the Cross Party Group on Housing and other relevant groups.

• Help organise political events and engagement, including parliamentary events, receptions and our activity around Scottish and UK political party conferences.

• Support our work around major political moments, including elections and key parliamentary set pieces.

• Work with colleagues across External Affairs, helping connect our political engagement with policy, communications and events.

• Help keep our External Affairs grid and stakeholder information current, so the team has a clear picture of upcoming priorities and opportunities.

The role has no line management or budget responsibility.

What you'll bring

We're looking for someone who:

• writes and communicates clearly and accurately

• can take existing information and turn it into concise briefings, notes and other content

• can summarise information and identify what matters for a political audience

• can scan published information and pick out what's relevant

• has excellent attention to detail and can maintain accurate records

• is comfortable handling information carefully and confidentially

• is organised and able to manage competing deadlines

• works well with colleagues across different teams

• is comfortable using Microsoft Office

• has a genuine interest in politics, public affairs and public policy, and is keen to learn and develop.

You don't need to arrive knowing everything about housing or Parliament.

Experience can come from lots of places. If you've followed politics closely, written or researched issues, organised meetings or events, worked with stakeholders, volunteered on campaigns or community projects, or kept busy projects on track, we'd be interested in hearing how those skills could transfer to this role.

Why join SFHA?

You'll be joining at an interesting time for housing and politics, with the chance to see first-hand how a national membership organisation makes the case for social housing to politicians and policymakers.

You'll work alongside experienced colleagues across policy, public affairs, communications and events, with opportunities to develop your knowledge and practical public affairs skills.

Benefits include:

• 29 days' annual leave plus 10 public holidays

• hybrid working

• training and development.

Contract

This is a fixed-term, full-time post until 30 June 2027.

Dundee Law Centre is a charitable organisation tackling poverty and preventing homelessness by providing free, accessible, quality legal advice and representation. We are a bespoke service and no other organisation in Dundee offers the same framework of legal support and representation. We assist with disability-related and welfare benefits from application through to appeal, help clients manage debt, and do all we can to help people maintain their tenancies when threatened with homelessness or eviction.

Our clients are vulnerable in a wide range of ways: people living with mental health conditions and disabilities (physical, intellectual, or both), people living below the poverty line, and people requiring rehousing after fleeing domestic violence, coping with medical issues, or experiencing anti-social behaviour. We hold appointments at our Albert Street office and make house calls for clients with mobility issues or who are housebound. We are currently the only service in Dundee providing legal representation at benefit tribunals, and we work closely with other third-sector organisations to refer clients to food banks, cash-for-kids schemes, home starter packs and furniture.

Job Purpose

The Operations Manager is responsible for the operational management of the Law Centre. This includes providing operational and financial guidance and support to key stakeholders so they can make sound business decisions. Develop and maintain relationships with partners and providers to ensure appropriate service levels are agreed and maintained. Collect, collate and analyse information from IT/Accounting systems to support role and that of Principal Solicitors and Board of Trustees. The job holder will be expected to harness a working environment which encourages teamwork, energy and creativity. To achieve this, they should have strong leadership and excellent problem-solving skills along with good communication skills.

This role requires someone with the ability to think on their feet and make effective decisions as required. They, will have excellent organisational and communication skills, ensuring support and development of staff in order for them to reach their full potential, coupled with the diligence and attention to detail required of supporting a diverse organisation. A full understanding of the overall company objectives will be required to ensure that focus is maintained on the areas of activity that deliver the greatest return to the business. Accuracy is key in this role. A polite and professional communication style is required.

The postholder will work closely with the Principal Solicitors, the Chair and Board of Trustees.

Established in 1944, One Parent Families Scotland (OPFS) is the leading charity working with single parent families in Scotland. We provide expert advice, practical support and campaign with parents to make their voices heard to change the systems, policies and attitudes that disadvantage single parent families. We work alongside single parents and their families, placing them at the centre of everything we do. Creating ways to overcome barriers, changing their lives and

fulfilling their potential. We also celebrate the many achievements of single parents and their children.

Our vision is to see a Scotland where single parent families are celebrated in all their diversity, are treated fairly and live free from discrimination and poverty. Our mission is to amplify the voices of single parent families in their unique role as sole carers and providers and together challenge stigma, poverty and inequality to achieve change.

Our values are trust, equity, justice, collaboration and compassion. These are the principles or standards that we consider important in life. They shape behaviour and guide our decisions and actions.

Our strategic objectives shape and guide all roles at OPFS. They are the pillars that underpin all our work. We all will:

1. Support single parents to build on their strengths and attributes to achieve their goals.
2. Strengthen single parent families’ wellbeing, enabling children to be happy and thrive.
3. Influence policies to eradicate child poverty taking an intersectional, equalities approach to policy making.
4. Involve single parents, experts by experience, to co-produce OPFS services and policy priorities.
5. Challenge societal attitudes and behaviours to fully support and respect single parent families.

About this role

We're looking for an experience Research Officer to join our Policy, Participation and External Relations team. This is an exciting opportunity to drive forward research projects, produce compelling findings, recommendations and high quality impact reports and webinars that bring our findings to life. We're looking for a creative and insightful person who is passionate about creating a Scotland where single parent families can thrive.

For more information, please download the Job Description & Person Specification below.