Join Our Team as a Case Coordinator!

Do you have a passion for helping others, a knack for detail, and a desire to make a meaningful impact? We’re looking for a dedicated and outgoing Case Coordinator to join our team! In this key role, you’ll engage with individuals and carers across Forth Valley, providing essential information and guidance on Self-Directed Support (SDS) and empowering people to make informed choices about their care.

About the Role: As our new Case Coordinator, you’ll work closely with individuals, families, and health and social care partners to help people understand SDS options, employer responsibilities, and self-management skills. This is a fantastic opportunity for someone who is detail-oriented and comfortable drafting communications, negotiating, and navigating the ins and outs of legislation. Prior SDS experience is great but not essential—we offer full training!

What You’ll Do:

• Serve as a first point of contact, offering clear, reliable guidance on SDS and related services.

• Support clients with SDS-related paperwork, developing employable skills, and learning to manage their support.

• Build relationships with sector partners to increase outreach, share resources, and support clients with diverse backgrounds and needs.

• Collaborate with team members to improve service delivery and present tailored information through workshops and individual sessions.

• Maintain accurate, confidential records and manage your caseload autonomously.

Why Join Us?

• Hybrid Working: Split your time between our Grangemouth office and working from home for a flexible work-life balance.

• Generous Holiday: Enjoy 26 days of leave plus 8 bank holidays each year.

• Professional Growth: Develop your skills and knowledge with ongoing training, including a CPD learning log to track your achievements.

• Be Part of a Dynamic Team: Work with a friendly, supportive team who share your commitment to improving lives.

What We’re Looking For:

• A proactive, detail-focused professional who can handle multiple cases with compassion and efficiency.

• Strong writing and negotiation skills, comfortable preparing letters and handling sensitive communications.

• Someone with a good sense of humour, personable, and a team player who can work well with clients from all backgrounds.

• A confident, motivated individual with strong organisational skills and a solid understanding of legal frameworks (SDS knowledge is a plus, but we’re happy to train the right person!).

If you’re enthusiastic, ready to grow, and passionate about empowering others, apply today to join our mission to support independent, informed decision-making within our community.