We are looking for a Mentor Services Coordinator to help recruit and support our volunteer mentors in North Ayrshire.

About the role:

Our Mentor Services Coordinators are the key contacts for our volunteer mentors from their first enquiry about mentoring until they are matched with a young person. The Mentor Services Coordinators conduct in depth interviews with all prospective volunteer mentors, organise training, organise PVG checks and make the process as smooth as possible.

Key responsibilities:

- Providing excellent customer service to mentors, volunteers and partners using strong communication skills on the telephone, in virtual meetings, by email and sometimes in person

- Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey

- Deliver information sessions, participate in mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.

About you:

- Customer service experience

- Experience of or strong interest in working or volunteering in the charity or third sectors

- People person with excellent communication and listening skills and empathy

- Well organised with great administrative skills and attention to detail

- Excellent desktop and database skills

About us:

MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as West London, Hertfordshire and Surrey. Our passionate team is dedicated to helping the most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential. Our vision is for all young people to experience equality of education outcomes, career opportunities and life chances. Our mentoring programme has profound impacts on school pupils in their confidence, wellbeing, achievement and post-school progression. MCR Mentors are volunteers who make and experience a life-changing difference. You will be joining a friendly and supportive team who love what they do and enjoy working with each other. We model our values and many of us are also mentors ourselves.

Read the Job Description and Person Specification

Benefits include:

• 33 days annual leave in first year rising to 38 days from 2nd year of employment, additional day off for your birthday
• Life Assurance - 4 x salary,
• Living Pensions Employer

We are looking for two Pathways Coordinators for Golspie High School and Nairn Academy, to work with young people, mentors and school staff involved in our programme.

About the role:

You will be an integral part of the school community and wider MCR team and be the key person delivering the MCR programme to young people in the school.

Key responsibilities:

- Helping to build exceptional individual relationships with young people across S1 to S6 and delivering S1 & S2 group work.

- Helping to drive volunteer mentor recruitment. Consistently supporting, actively engaging and motivating mentors from training through the length of their engagement with the programme.

- Actively support MCR young people to set, experience then follow their education and employment pathways.

- Evidence progression, impact and best practice with YP input, quantitative feedback and qualitative case studies.

About you:

- Exceptional ability to build meaningful relationships with young people aged 11-18 years, education colleagues, volunteer mentors and local employers.

- Awareness and understanding of the principles of safeguarding and child protection.

- Ability and confidence to present programme information & deliver prepared training sessions to groups.

- Ability to work well on own initiative, as part of a team and on a flexible basis in response to young person and organisational need.

- An understanding of the challenges and barriers that care-experienced and/or vulnerable young people may encounter.

- Experience or a knowledge of processes to document and evidence good practice and positive outcomes.

You may have experience as a Youth, Community or Advice Worker. You will be an empathetic person who is open minded, non-judgemental, resilient and who is driven to improve outcomes for care experienced and other vulnerable young people.

About MCR Pathways:

MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland. Our passionate team is dedicated to helping the most vulnerable young people gain in self-confidence, identify their skills and recognise and fulfil their potential. Our vision is for all young people to experience equality of education outcomes, career opportunities and life chances. Our in-school mentoring has profound impacts on school pupils in their confidence, wellbeing, achievement and post-school progression. MCR Mentors are volunteers who make and experience a life-changing difference. You will be joining a friendly and supportive team who love what they do and enjoy working with each other. We model our values and many of us are also mentors ourselves.

Benefits of working for MCR Pathways include: 33 days annual leave in first year rising to 38 days from 2nd year of employment, additional day off for your birthday, Living Pensions Employer, Life Assurance - 4 x salary.