The ALLIANCE is excited to recruit a Service Designer for the ALISS programme. ALISS – A Local Information System for Scotland is a web-based system for finding and sharing information about community services, groups, activities and resources that support health and wellbeing. The Service Designer plays a key role, using human-centred design principles to implement changes to the ALISS system.

The successful candidate for this role should have:

• Relevant qualification or experience in service design.
• Strong passion for user-centred design principles and methodologies.
• Knowledge and experience of prototyping tools and techniques.
• Eagerness to engage in user research activities, with a basic understanding of research methodologies.
• Understanding of service design within digital and physical environments.
• A creative mindset with a focus on problem-solving.
• Strong analytical skills and a keen eye for detail.
• Excellent communication skills to effectively articulate design concepts and decisions to those implementing solutions (e.g. ALISS developers) and people with low digital skills.
• Ability to work collaboratively in a small team, demonstrating flexibility and adaptability.

Terms and conditions

This is a full time role, 35 hours per week, and based in Glasgow. The post holder will be required to adopt a flexible approach to working hours as travel throughout Scotland and occasional additional hours may be required. However, this will be reimbursed through the organisation’s Time off in Lieu scheme.

As an ALLIANCE employee you will benefit from:

• 210 hours annual leave (equivalent of 30 days) pro rata
• 91 hours of public holidays (equivalent of 13 days) pro rata that can be taken flexibly
• 24.5 hours additional leave between Christmas and New Year pro rata (equivalent to 3.5 days)
• Annual incremental increase in salary (until top of grade)
• Contributory pension scheme
• Open to flexible working (formal and informal)
• Hybrid working – opportunity to work from home for part of the week
• Enhanced maternity, paternity pay, shared parental and adoption leave
• Enhanced sick pay
• Employee Assistance Programme
• Learning and development opportunities
• Time off in lieu
• Cycle Scheme
• Bike storage
• Carer Positive Employer
• Disability Confident Employer
• Up to 35 hours (pro rata) paid carers leave per annum
• Up to 35 hours (pro rata) paid special leave per annum
• Up to 70 hours (pro rata) paid compassionate leave per annum
• Paid day off to move house
• Employee forum

The ALLIANCE is a healthy working lives employer and encourages a healthy work life balance and is happy to talk flexible working.

We recognise everyone is different and provide an environment where differences are valued and everyone is encouraged to be the best version of themselves. We recognise that in real life, great people don’t always ‘tick all the boxes’. Even if you don’t meet every point on the job description, if this role and our organisation feels like a good fit for you, we still want to hear from you.

About the Health and Social Care Alliance Scotland

The Health and Social Care Alliance Scotland (the ALLIANCE) is an independent Scottish Charity funded by a grant from the Scottish Government. Our vision is for a Scotland where people of all ages who are disabled or living with long term conditions, and unpaid carers, have a strong voice and enjoy their right to live well, as equal and active citizens, free from discrimination, with support and services that put them at the centre.

The ALLIANCE has three core aims; we seek to:

• Ensure people are at the centre, that their voices, expertise, and rights drive policy and sit at the heart of design, delivery and improvement of support and services.
• Support transformational change, towards approaches that work with individual and community assets, helping people to stay well, supporting human rights, self-management, co-production, and independent living.
• Champion and support the third sector as a vital strategic and delivery partner and foster better cross-sector understanding and partnership.

For details on how your applications will be dealt with in line with GDPR please see our privacy notice.

The ALLIANCE is excited to be recruiting for a Community Links Practitioner (asylum seeker (AS) thematic post), based across three GP practices in Glasgow.

The Community Links Practitioner (asylum seeker thematic post) will provide a person-centred service that is responsive to the needs and interests of GP practice population who are in the asylum-seeking process. They will support them to identify issues that affect their ability to live well. Working collaboratively with the patient, the post holder will support them through decision making processes to help them decide upon the issues that they would like to address and help them to overcome any barriers to addressing these.

Using service improvement methodology, the Community Links Practitioner (AS) will support primary care teams to adopt a links approach. They will support existing staff and the wider Links teams in becoming skilled in identifying services relating to seeking asylum.

The Community Links Practitioner (AS) will identify appropriate community resources related to asylum seeking and facilitate relationships between these resources and the practice for the benefit of the patients. They will also build relationships and processes with statutory organisations, health services and organisations such as the Scottish refugee council, Migrant help, Mears, Foodbanks, Money Advice Service, NHS services and charities.

The aim of the Links Programme is to support people to live well through strengthening connections between community resources and primary care in deprived areas in Scotland.

The successful candidate for the role should have:

• Ability to develop a non-dependent relationship with awareness of personal and professional boundaries, whilst being supportive and respectful of others and non-judgmental
• Resilience
• A solution-focused approach
• Non-discriminatory values
• Knowledge and experience of working with people who are experiencing complex social and emotional circumstances. For example, people who have social, emotional and mental health issues, complex life circumstances, have experienced traumatic life events, may not speak English
• Knowledge and experience of asylum-seeking processes
• Strong understanding of the challenges faced by people claiming asylum and living in areas of deprivation in relation to living well
• Proven and highly effective interpersonal and communication skills in working with people on a 1:1 basis and with organisations
• Excellent influencing, negotiation and motivational skills in order to engage people and to enable them to take up a wide range of community services and activities
• Excellent networking and information management skills
• Ability to manage time effectively
• Ability to effectively manage priorities
• Good understanding of data protection
• Knowledge of facilitating service improvement
• Ability to work effectively as part of a team and on own initiative
• IT skills in word processing, spreadsheets, email and the internet
• An ability and willingness to travel extensively within the local community and wider area.

As an ALLIANCE employee you will benefit from:

• 210 hours annual leave pro rata (equivalent of 30 days)
• 91 hours public holiday that can be taken flexibly pro rata (equivalent of 13 days)
• 24.5 hours additional leave between Christmas Eve and New Year pro rata (equivalent of 3.5 days)
• Contributory pension scheme 6%
• Annual incremental increase in salary (until top of grade)
• Flexible working (formal and informal)
• Enhanced maternity, paternity, shared parental and adoption pay
• Enhanced sick pay
• Employee Assistance Programme
• Learning and development opportunities
• Time off in lieu
• Cycle Scheme
• Carer Positive Employer
• Up to 35 hours (pro rata) paid carers leave per annum
• Disability Confident Employer
• Up to 35 hours (pro rata) paid special leave
• Up to 70 hours (pro rata) paid compassionate leave
• Paid day off to move house
• Employee forum
• Trade union recognition for Glasgow Links programme

The ALLIANCE is a healthy working lives employer and encourages a healthy work life balance and is happy to talk flexible working.

The ALLIANCE recognises that in real life, great people don’t always ‘tick all the boxes’. Even if you don’t meet every point on the job description, if this role and our organisation feels like a good fit for you, we still want to hear from you.

PVG Scheme membership is required for this post.

About the Health and Social Care Alliance Scotland

The Health and Social Care Alliance Scotland (the ALLIANCE) is an independent Scottish Charity funded by a grant from the Scottish Government. Our vision is for a Scotland where people of all ages who are disabled or living with long term conditions, and unpaid carers, have a strong voice and enjoy their right to live well, as equal and active citizens, free from discrimination, with support and services that put them at the centre.

The ALLIANCE has three core aims; we seek to:

• Ensure people are at the centre, that their voices, expertise, and rights drive policy and sit at the heart of design, delivery and improvement of support and services.
• Support transformational change, towards approaches that work with individual and community assets, helping people to stay well, supporting human rights, self-management, co-production, and independent living.
• Champion and support the third sector as a vital strategic and delivery partner and foster better cross-sector understanding and partnership.

For details on how your applications will be dealt with in line with GDPR please see our privacy notice.

The ALLIANCE is excited to be recruiting three new Community Links Practitioners to join our team based in Glasgow.

Available positions:

• One full time maternity cover post (35 hours per week), fixed term until December 2026.
• One part-time post (17.5 hours per week), fixed term until 31 March 2026, subject to continued funding.
• One part-time post (21 hours per week), fixed term until 31 March 2026, subject to continued funding.

Role

The Community Links Practitioner will provide a person-centred service that is responsive to the needs and interests of GP practice population living in areas affected by socio-economic deprivation. They will support them to identify issues that affect their ability to live well. Working collaboratively with the patient, the post holder will support them through decision making processes to help them decide upon the issues that they would like to address and help them to overcome any barriers to addressing these.

Using service improvement methodology, the Community Links Practitioner will support the existing primary care team to adopt a links approach. They will support existing staff in becoming skilled in identifying local services and matching them to the needs of individual people. Typical examples include social or lunch clubs, self-help groups, befriending organisations, hobby clubs (such as gardening clubs) and employment or voluntary-work agencies.

The Community Links Practitioner will identify community resources and facilitate relationships between these resources and the practice for the benefit of the patient. They will also build relationships and processes with statutory organisations, health services and voluntary organisations such as the Citizens Advice Bureau, Money Advice Service, NHS services and charities.

The aim of the Links Programme is to support people to live well through strengthening connections between community resources and primary care in deprived areas in Scotland.

The successful candidate for this role should have:

• Ability to develop a non-dependent relationship with awareness of personal and professional boundaries, whilst being supportive and respectful of others and non-judgmental
• Resilience
• A solution-focused approach
• Non-discriminatory values
• Knowledge and experience of working with people who are experiencing complex social and emotional circumstances. For example, people who have social, emotional and mental health issues, complex life circumstances, experience chronic pain, drug and alcohol misuse or homelessness
• Strong understanding of the challenges faced by people living in areas of deprivation in relation to living well
• Proven and highly effective interpersonal and communication skills in working with people on a 1:1 basis and with organisations
• Excellent influencing, negotiation and motivational skills in order to engage people and to enable them to take up a wide range of community services and activities
• Excellent networking and information management skills
• Ability to manage time effectively
• Ability to effectively manage priorities
• Good understanding of data protection
• Knowledge of facilitating service improvement
• Ability to work effectively as part of a team and on own initiative
• IT skills in word processing, spreadsheets, email and the internet
• An ability and willingness to travel extensively within the local community and wider area.

As an ALLIANCE employee you will benefit from:

• 210 hours annual leave pro rata (equivalent of 30 days)
• 91 hours public holiday that can be taken flexibly pro rata (equivalent of 13 days)
• 24.5 hours additional leave between Christmas Eve and New Year pro rata (equivalent of 3.5 days)
• Contributory pension scheme 6%
• Annual incremental increase in salary (until top of grade)
• Flexible working (formal and informal)
• Enhanced maternity, paternity, shared parental and adoption pay
• Enhanced sick pay
• Employee Assistance Programme
• Learning and development opportunities
• Time off in lieu
• Cycle Scheme
• Carer Positive Employer
• Up to 35 hours (pro rata) paid carers leave per annum
• Disability Confident Employer
• Up to 35 hours (pro rata) paid special leave
• Up to 70 hours (pro rata) paid compassionate leave
• Paid day off to move house
• Employee forum
• Trade union recognition for Glasgow Links programme

The ALLIANCE is a healthy working lives employer and encourages a healthy work life balance and is happy to talk flexible working.

The ALLIANCE recognises that in real life, great people don’t always ‘tick all the boxes’. Even if you don’t meet every point on the job description, if this role and our organisation feels like a good fit for you, we still want to hear from you.

PVG Scheme membership is required for this post.

About the Health and Social Care Alliance Scotland

The Health and Social Care Alliance Scotland (the ALLIANCE) is an independent Scottish Charity funded by a grant from the Scottish Government. Our vision is for a Scotland where people of all ages who are disabled or living with long term conditions, and unpaid carers, have a strong voice and enjoy their right to live well, as equal and active citizens, free from discrimination, with support and services that put them at the centre.

The ALLIANCE has three core aims; we seek to:

• Ensure people are at the centre, that their voices, expertise, and rights drive policy and sit at the heart of design, delivery and improvement of support and services.
• Support transformational change, towards approaches that work with individual and community assets, helping people to stay well, supporting human rights, self-management, co-production, and independent living.
• Champion and support the third sector as a vital strategic and delivery partner and foster better cross-sector understanding and partnership.

For details on how your applications will be dealt with in line with GDPR please see our privacy notice.