Are you passionate about driving positive change and enhancing customer experiences? Do you have a knack for delivering positive change and leading impactful projects? If so, we have an exciting opportunity for you to join our dynamic team at Blackwood as our Business Improvement Manager!

At Blackwood, we are committed to delivering exceptional services and improving the lives of our customers. We believe in continuous improvement to meet the evolving needs of our community. As our Business Improvement Manager, you will play a pivotal role in our journey towards excellence, using your skills and expertise to shape our future.

As our Business Improvement Manager, you will lead on elements of our assurance work, providing business-critical quality information that supports the delivery of our strategic objectives. You will lead a comprehensive programme of improvement activities, utilising insights from performance data, customer feedback, internal audit and risk management to drive efficiency, compliance, and enhance the customer experience.

You will collaborate closely with various departments, engaging and influencing stakeholders to understand business challenges and translate them into actionable, results-focused improvements. Your ability to lead on improvement methodologies, analyse business processes, and understand customer journeys will be key in making meaningful changes that benefit both our customers and our organization.

We are looking for someone with a strong background in project management, improvement methodologies and experience of supporting business change, ideally with experience in a regulated industry like housing, care or local authority. You should have excellent analytical and problem-solving skills, a proven track record of implementing cultural change, and the ability to manage and influence stakeholders at all levels.

If you are a proactive and critical thinking professional with a commitment to continuous improvement and a passion for enhancing customer experiences, we would love to hear from you!

Our Employee Benefits package

Our people are our greatest assets, and we are in awe of the fantastic work our teams provide to our customers. As a result, we provide:

• Fully paid induction and personal development opportunities
• Company sick pay scheme on completion of probationary period
• 34 days’ holiday per annum, pro rata for part-time hours
• Company pension scheme and Death in Service Benefit
• Flexible working and family-friendly policy and procedures
• Access to employee wellbeing support networks such as a 24/7 Employee Assistance Program, Mental Health First Aiders, Wellbeing Hub and employee engagement forum