Join Our Team as a Risk and Assurance Officer!

Are you passionate about driving positive change and enhancing customer experiences? Do you have a knack for delivering positive change and impactful projects? If so, we have an exciting opportunity for you to join our dynamic team at Blackwood as our Risk and Assurance Officer!

Why Blackwood?

At Blackwood, we are committed to delivering exceptional services and improving the lives of our customers. We believe in continuous improvement to meet the evolving needs of our community. As our Risk and Assurance Officer, you will play a pivotal role in our journey towards excellence, using your skills and expertise to shape our future.

The Role:

As our Risk and Assurance Officer, you will work with the Business Improvement Manager on our assurance work, providing business-critical quality information that supports the delivery of our strategic

objectives. You will support our comprehensive programme of improvement activities, utilising insights from performance data, customer feedback, internal audit and risk management to help ensure we drive efficiency, compliance, and enhance the customer experience.

You will collaborate closely with various departments, engaging and influencing stakeholders to understand business challenges and translate them into actionable, results-focused improvements. Your ability to use and deliver improvement methodologies, business processes, and understand customer journeys will be key in making meaningful changes that benefit both our customers and our organisation.

What You’ll Bring:

We are looking for someone with a strong background in project management, improvement methodologies and experience of supporting business change, ideally with experience in a regulated industry like housing, care or local authority. You should have excellent analytical and problem-solving skills, a proven track record of implementing cultural change, and the ability to manage and influence stakeholders at all levels.

If you are a proactive and critical thinking professional with a commitment to continuous improvement and a passion for enhancing customer experiences, we would love to hear from you!

Blackwood offers a range of employee benefits, including:

• Comprehensive induction and personal development opportunities
• Company sick pay scheme on completion of probationary period
• 34 days’ holiday per annum, pro rata for part-time hours
• Company pension scheme and Death in Service Benefit
• Access to our Employee Assistance Programme Help@hand

All successful candidates will be required to obtain a Standard Disclosure