Thenue Housing Association has approximately 75 staff and provides high quality housing with a stock base of approximately 3,000 properties in our six main communities as well as 21 supported accommodation projects, mainly located in Glasgow. We also provide a factoring service to over 800 owners within our communities.

Due to a recent internal promotion we are seeking a highly skilled, enthusiastic and motivated individual who will support and deliver our Income Maximisation function for Thenue Housing Association Ltd.

The post has responsibility for delivering an effective specialised Income Maximisation function which is responsive to the needs of the Association’s staff, Board and customers. You will be responsible to maximise rental income and minimise arrears by supporting tenants to pay their rent but also taking debt recovery action where necessary.

You will have direct and relevant experience in Income Maximisation, work well as part of a team and be prepared to go the extra mile for our customers. You must have an excellent track record of significantly reducing rent arrears or maintaining them at a low level. Excellent working knowledge of Housing Benefit and Universal Credit is essential. You must also be able to evidence significant experience of pursuing recovery action through court processes. Educated to a higher standard is required and a relevant professional qualification is desirable.

Thenue is a customer-focused, caring organisation offering flexible/hybrid working. We care about our people, our organisation, our tenants and customers, our communities, and our partners. As an Income Maximisation Officer, you will embrace our organisation’s culture and values, ensuring they are visible, embedded, and upheld. We aim to be the best we can be.

In return, we offer an excellent package including a competitive salary, a Defined Contribution Pension Scheme, 25 days annual leave plus 15 public holidays. There are an additional 4 days leave through our Hybrid and Flexible First Working Policy.

A Basic Disclosure check will be required for this post.

Thenue aims to be an equal opportunities employer.

Thenue Housing Association has approximately 75 staff and provides high quality housing with a stock base of approximately 3,000 properties in our six main communities as well as 21 supported accommodation projects, mainly located in Glasgow. We also provide a factoring service to over 800 owners within our communities.

Our Property Services Department is responsible for the Asset Management and Development functions of the association. We are seeking an experienced and highly motivated individual to provide a full administrative support to the Property Services Team. Working with the Property Services Manager, you would be responsible for implementing the annual gas & electrical safety programme for all properties, maintaining good records for compliance and be the first point of contact for tenant queries in relation to both major repair and cyclical maintenance contracts.

You will be based in our registered office, 423 London Road, but we also operate a hybrid model of working (a mixture of home and office working) together with a Flexible First approach.

You will be responsible to the Property Services Manager (Assets) who along with other members of the Property Services team will provide support during the period of training and when carrying out the role.

You will work with other members of the Property Services team to ensure delivery of a first-class service. Experience in providing front-line services to customers and a housing management background would be advantageous but not essential as full training will be given.

The ideal candidate will have excellent communication and customer service skills, be prepared to put the customer first and go the extra mile. You will have the ability to work as part of a team and on your own initiative as well as the ability to prioritise your workload.

Thenue is a customer-focused, caring organisation offering flexible/hybrid working. We care about our people, our organisation, our tenants and customers, our communities, and our partners. As an Project Assistant, you will embrace our organisation’s culture and values, ensuring they are visible, embedded, and upheld. We aim to be the best we can be.

In return, we offer an excellent package including a competitive salary, a Defined Contribution Pension Scheme, 25 days annual leave plus 15 public holidays pro-rata. There are an additional 4 days leave through our Hybrid and Flexible First Working Policy pro-rata.

A Basic Disclosure check will be required for this post.

Thenue aims to be an equal opportunities employer.