People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of £1.5m in our frontline services across the UK we have the opportunity to build on the quality and reach of our community services to ensure more people affected by Parkinson’s can benefit from them.

About the role

You’ll empower your clients to take actions for themselves or will advocate on their behalf for better service, support and outcomes, so they can live their life with Parkinson's in the way they choose.

You’ll deliver tailored information and support through a range of channels including telephone, video and email and, where appropriate, home visits and in community settings.

You’ll be responsible for building excellent relationships with healthcare professionals and other relevant agencies, as well as our network of volunteers and groups.

What you'll do:

• Provide professional person centred, in depth support to clients by a range of means, ensuring the most efficient and effective use of resources.
• Provide support on a variety of health and social care issues, including appropriate emotional, employment and welfare benefits support and advocating with and on behalf of clients.
• Work flexibly across the service responding to enquiries through a range of channels.
• Work closely with clinicians, specialist nurses and other professional colleagues to raise the profile of the service, increase depth of support and achieve improved outcomes for people with Parkinson’s.

What you'll bring:

• Experience of managing and delivering individual case work, including advocating for clients and supporting people to navigate the health and social care system
• Experience and understanding of safeguarding and your role in keeping clients safe and implementing organisational policies and procedure
• Ability to be calm and use emotional intelligence in challenging casework
• Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems
• The ability to build effective working relationships with others including working within multi disciplinary teams internally and externally
• You must live in the area you’re applying for in order to carry out this role, this includes the area of NHS Highland, Shetland, Orkney and Western Isles areas.

The successful candidate will be required to:

• In addition to living in one of the the requisite Health Board areas, applicants from Inverness or surrounding area would be particularly welcome in order to facilitate travel to the area this role covers.
• Preferably hold a full driving licence
• Provide occasional cover on Saturdays and/or Bank holidays
• Provide their own broadband service with a minimum download speed of 2Mb

This role will require an enhanced Disclosure Scotland (PVG) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn.