Charity registered in Scotland SC024375
This role is integral to the charity, ensuring that the office runs smoothly day to day and that the senior management team are supported in all aspects of running the charity.
Responsible to: Nicola Welsh, Chief Executive Officer / Angie Alexander, Chief Operating Officer
Key working Relationships: Staff / Families / Volunteers / External Agencies / Suppliers
Regular place of work: Held In Our Hearts’ Craiglockhart Office, Craiglockhart Tennis Centre, 177 Colinton Road, Edinburgh, EH14 1BZ. Some travel will be required for meetings and events on an ad hoc basis.
Experience:
Essential:
Experience within an Office Management role
Excellent computer literacy
Excellent communication skills both written and verbal
Strong numerical skills
Effective time management and planning skills
The ability to work as an individual and a team
Abiility to cope with competing priorities
Ability to work on own initiative and comfortable with occasional lone working
Competent in holding difficult conversations with vulnerable people
Preferable:
Experience in the third sector
Understanding of bereavement care
Key responsibilities
· Act as first point of contact for communications by phone, email and in person
· PA support to CEO and COO
· Responsible for administration and office management
· Responsible for day to day financial management of invoices, staff expenses and payroll
· Responsible for handling basic HR including recruitment and managing staff leave
· Administrative support to the wider team, especially for fundraising events
General Responsibilities
· Check all invoices prior to payment and pass details to bookkeeper, keeping appropriate records.
· Regular liaison with the charity’s bookkeeper regarding tax codes, expenses and any other required record-keeping, including Gift Aid claims.
· Order and organise hospital bag supplies and delivering these as required.
· Support for fundraising and awareness events
· Ensure that the office(s) and kitchen are well-maintained and fully supplied, making purchases as necessary
· Minute taking
· Organising internal training for the team and external training for healthcare professionals and corporates
· Negotiate deals on supplier contracts
· Process, record and bank all cash transactions
· Ad hoc tasks as required by the team
· Maintain confidentiality of personal information relating to staff and supporters
· Flexibility to work occasionally at weekends and evening, for which time off in lieu will be given
· Provide cover for colleagues as needed.
· The post-holder will have access to confidential data within Held In Our Hearts. Failure to maintain confidentiality will lead to disciplinary action, which could ultimately lead to dismissal.
· Held In Our Hearts is committed to Equal Opportunities for all present and potential members of staff. Therefore we expect all employees and volunteers to understand, support, and apply this policy through their working practices which requires all individuals to be treated with respect, dignity, courtesy, fairness and consideration.
· The post holder must familiarise themselves with matters relating to health and safety management as they affect them personally and/or Held In Our Hearts, reporting any potential risks to life or property immediately in accordance with the charity’s Health and Safety policy and procedures. They must use all equipment provided to undertake their role safely.
· To undertake any other duties which reasonably fall within the scope of the role.
Hospital to Home Worker (2 posts)
- Part time
- £30,940 pro-rata
- Home based Frequent travel will be required within Edinburgh and the Lothians
- Closing 7th December 2021
We are a Scottish charity providing baby loss counselling and peer support to families, with over 40 years’ experience of offering compassionate bereavement care in the community.
We provide baby loss counselling and peer support to bereaved families. The majority of staff are bereaved parents themselves, so through shared, lived experience, we provide compassion and support to each other and connect through our care for our families and each other. Our families are the heart of everything that we do. All our support is free, personal to each family and for as long as is needed. Our support includes counselling, one to one befriending, group support and events.
We are in a period of growth, having expanded the team from 4 to 12 over the last 6 years and most recently, extending our geographical reach from Edinburgh and the Lothians to Fife, Forth Valley and most recently the Highlands.
Role background:
We are recruiting for 2 part time Hospital to Home Workers, as part of a 3 year Big Lottery funded project. The pilot project, Hospital to Home Care, will support families to transition from the hospital setting to being back in the community. Support will be offered for up to 3 months, to support and guide families in the very early days, enhancing existing community services to provide long term peer bereavement support.
We will work alongside NHS Lothian colleagues to provide a more comprehensive and cohesive transition from the hospital to home setting. By being able to offer longer term support, through the Hospital to Home Service and beyond through our befriending and counselling services, we will be able to identify emerging issues associated with complicated grief early so additional support such as counselling can be arranged. This will reduce the isolation and loneliness that bereaved parents feel, improving family’s long term mental and physical wellbeing and their ability to grieve with empathic support in place in the community.
We have fully funded a full time PhD student in partnership with Napier University. This way, we will be able to evidence the benefits that this early intervention can have. The PhD will examine the Hospital to Home service that will be offered to bereaved mothers, partners and families through their experiences during and post perinatal bereavement following baby loss up to 24 weeks.
To find out more about the role, please download the Job Specification below.
Top job! Head of Fundraising
- Part time
- £32,760 – £34,580 pro-rata
- Craiglockhart Office and Home Working
- Closing 16th January 2022
We are in a period of growth, having expanded the team from 4 to 12 over the last 6 years and most recently, extending our geographical reach from Edinburgh and the Lothians to Fife, Forth Valley and most recently the Highlands. We are now looking to expand our Fundraising Team and this role would work with our current Community Fundraising Manager and part time Grants Writer.
The Head of Fundraising is responsible for the development and delivery of our fundraising strategy, coordinating a portfolio of income-generating activities that will help us achieve our charitable purpose and secure our funding for growth. The role is about scoping and delivering our fundraising activities, attracting, and deploying fundraising/events volunteers.
Held In Our Hearts provide specialist baby loss counselling and peer support in Scotland so no one is alone at this devastating time.
It is an exciting time of growth for Held In Our Hearts, and we are looking for a motivated and exceptional individual to join us as our Head of Operations. This newly created role is an opportunity to be part of an inspiring team and be at the forefront of providing the best bereavement care for families across Scotland.
The Head of Operations will work closely with the Chief Executive Officer as part of the senior management team to provide operational and financial management of Held In Our Hearts.. The Head of Operations has overall responsibility for smooth day to day operational running of the charity and champions the mission, aims and values of Held In Our Hearts in all their work. You will work support the CEO and our Board at a strategic level and be a team player and be able to engage well with people. You will work closely and collaboratively with the team to deliver operational activities as well as have close relationships with our volunteers and families .
This role would ideally suit someone who has managed a small team and looking to take that next step in their career.
Top job! Head of Fundraising
- Part time
- £22,854 – £27,424 pro-rata
- Held In Our Hearts’ Craiglockhart Office and Home Working Frequent travel will be required for meetings and fundraising events on evenings and weekends.
- Closing 17th March 2023
Held In Our Hearts provide specialist baby loss counselling and peer support in Scotland so no one is alone at this devastating time.
It is an exciting time of growth for Held In Our Hearts and we are looking to recruit for a Head of Fundraising, who will join the team, at a really pivotal time of growth for us. Over the last six years, our staff team has tripled, in response to the needs of bereaved families and our income has increased from £120,000 in 2019 to just under £500,000 in 2022/23. We are looking for someone who is keen to be part of our journey and is ready for the exciting challenge to take on a leadership role for our fundraising and ensure sustainability in our income going forward.
This role will manage the two current dedicated staff, our Community Fundraising Manager and the Corporate Fundraising Manager and will lead on current areas of income, including grants and trusts, individual, regular and in memoriam giving. There is the chance to really make the role your own and develop new areas of untapped potential including developing the charity’s first major giving programme and innovating through digital fundraising.
Responsible to: Nicola Welsh, CEO
Key working Relationships:
Staff / Families / Volunteers / External Agencies / Event Organisers
Job Summary:
The Head of Fundraising is responsible for the development and delivery of our fundraising strategy, coordinating a portfolio of income-generating activities that will help us achieve our charitable purpose and secure our funding for growth. The role is about scoping and delivering our fundraising activities, attracting, and deploying fundraising/events volunteers.
Key responsibilities:
As the Head of Fundraising, you can expect your role to involve but not be limited to:
- Shape and create the fundraising strategy and plan to achieve or exceed the organisation’s income targets.
- Strengthen and develop our current programme of giving through community, sports, corporates, individuals, high net worth, legacy and in memory giving that will ensure our long-term sustainable income across different areas of Scotland.
- Co-deliver the fundraising programme of annual events and activities and donor stewardship with the Community Fundraising Manager, meeting income targets through a variety of income streams that generate funding and donations.
- Lead and build on the current income streams for grants and trusts, individual giving, digital fundraising, high net worth, legacy and in memory giving.
- Be the overall lead for fundraising communications and appeals
- Direct line management for the Community and Corporate Fundraising Managers
- Develop a new major giving programme
- Proactively research fundraising opportunities, including charity of the year partnerships and build long-term relationships with new and current donors and businesses.
- Manage donor administration and log fundraising activities and donor correspondence on our CRM system, Donorfy.
- Collaborate with the wider team to plan communications for all events and activities.
- Attend networking events including with Chambers of Commerce
- Prepare reports and give presentations on fundraising progress to the senior leadership team and the trustee board, as needed
- Utilise the insights from our metrics to update the team, making recommendations to drive continuous improvement
- Develop positive relationships, engage with external stakeholders and regulators, build trust and enhance the organisation's reputation.
People Management:
The Head of Fundraising has direct line management of the Community Fundraising Manager and the Corporate Fundraiser and oversees the recruitment and development of events and fundraising volunteers:
- Line manage the Community and Corporate Fundraising Manager
- Oversee the leadership and management of events and fundraising volunteers
- Inspire and support volunteers to meet their goals and understand how their contributions are vital to achieving our charitable purpose.
- Manage corporate volunteering days
Financial and Legal Management:
The Head of Fundraising must act in the best financial interests of the organisation in their decision making, putting value for money, cost control and the minimisation of loss at the centre of every fundraising and awareness-raising activity.
- Agree the fundraising budget and income targets with CEO, Head of Operations and Bookkeeper
- Ensure all fundraising projects are managed within budget and generate the required income.
Essential Criteria:
- A strong track record of fundraising management, with at least 5 years’ experience
- Demonstrable success of business development in corporate fundraising
- Excellent written and oral presentation skills
- Strong IT skills including the use of CRM systems
- Ability to cope with demanding situations and work to tight deadlines
- Strong interpersonal skills and ability to promote and develop effective team working
- Effective organisational skills, with considerable attention to detail
- Experience in delivering projects and initiatives within agreed timescales and budgets.
- Commitment to vision and values of Held In Our Hearts
- Demonstrable experience of managing budgets
- Demonstrable success of leading a team
- Ability to maintain a high level of confidentiality regarding sensitive and confidential information
Desirable Criteria:
- Member of Institute of Fundraising
- Qualification from Institute of Fundraising
- Knowledge of bereavement care
Staff Benefits :
- Immediate entry to the company’s group life assurance benefit scheme of 4 x your basic annual salary
- Following 3 months’ service you will be entitled to opt in to the company pension scheme. The company will pay a contribution of 3% of your salary. You may be required to make a personal contribution, as required under auto enrolment legislation, which will be deducted from salary.
- Flexible working available
- Public holidays not given, but extended holidays gifted over Christmas and New Year
- 35 days of annual leave