Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

The Facilities Services Operative is responsible for delivering excellent customer service, actively assisting and supporting the delivery of sustainable tenancies and neighborhoods. Key duties include cleaning communal areas, conducting security patrols, handling minor repairs, supporting residents, and promoting health and safety practices. A proactive attitude, teamwork, and strong communication skills are essential.

Key Tasks

1. Providing effective customer service to those accessing our services. This will include a range of mobile and desk-based duties / services, resident engagement as primary on-site point of contact for dealing with estates / facilities issues as they arise.
2. Support residents accessing wider GWHA services, referring issues to other staff as appropriate.
3. Undertake a range of facilities duties including but not limited to effective cleaning of common areas, litter picking, fire safety actions, and waste management aligning with our processes.
4. Undertaking security patrols across the site, ensuring effective security presence, accurate incident monitoring and reporting, including appropriate internal escalation to line managers / summoning appropriate service as required.
5. Contribute to handyperson / neighbourhood support duties including but not limited to changing, lightbulbs and smoke alarm batteries, hang curtains, within occupied homes, clean and clear void properties as appropriate to reflect our service offering in these areas.
6. Minor ad-hoc duties as required e.g. unblocking a chute, graffiti removal, turn off a stop cock. Painting of common areas.
7. Positively promote, adopt and shape routine Health & Safety control measures.

In return, GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays
• defined contribution pension scheme
• Death in Service Benefit
• Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
• Professional development & training opportunities

Post subject to satisfactory Disclosure Check.