We are recruiting for a Locality Manager to lead our service provision across the city of Edinburgh and the East.

In Edinburgh this is directly managing Our Visiting Home Service in the Northwest and Southwest of the city as well as overseeing the management of three supported accommodation programmes in the Broomhouse and Pilton areas. The Locality Manager will directly line manager a Service Manager in the city.

Right There is a charity working to prevent people becoming homeless and separated from their loved ones.

We’re here for children and adults who are living with the effects of poverty, addiction or broken relationships. Walking alongside people at home and in the community, we provide tailored support and form trusting relationships to help people feel happier, safer and more confident to live their lives.

Rooted in communities across Scotland for 200 years, we’re there for people going through tough times. Our work won’t stop until everyone has an equal chance to create a safe and supportive place to call home.

Main duties and responsibilities include:

• Directly manage delivery of the Edinburgh and East service and be service located in the city(potentially from Leith in the first instance)
• Lead service delivery in line with Right There’s aims, values and strategic objectives
• Lead your portfolio with emphasis on best practice, qualitative based outcomes and robust operational controls
• Ensure robust person-centred planning is at the heart of delivery with maintained and accurate support plans recording SMART outcomes.
• Responsibility for service development and excellence leading on the collation and implementation of annual review and improvement programme.
• Take ownership for growth of services under responsibility
• Investigate new opportunities allied to and/or supporting existing service provision
• Support leadership and senior management colleagues develop new service proposals and tenders of new and existing activity.
• Lead the Edinburgh and East delivery teams with a clear focus on delivery performance and outcome attainment
• Lead the teams to deliver great “customer” service and a People First Approach
• Work in partnership with Right There colleagues; promote clear and singular communication
• Embrace a positive working culture working collaboratively, promoting inclusiveness, cooperation, trust and open exchange of ideas to fulfil Right There’s strategic aims supporting line managers and delivery staff to do likewise.
• Accountable for service specific data collection, analysis and regular agreed reporting
• Deliver on service performance, using KPI data to support decision making and planning for current programmes.
• Responsible for upholding the Scottish Social Services Council (SSSC) Codes of Practice and Health and Social Care Standards within your programme.
• Lead the Edinburgh and East services in partnership with key commissioners involved in service review and reporting.
• Take the lead in service delivery matters as they apply to the Care Inspectorate, building positive working relations with respective Inspectorate staff.
• Responsible for compiling and managing the approved annual budgets
• Ensure services operate within financial parameters and targets

What we expect from you

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We need you to be qualified to SVQ Level 3 in Social Services and Healthcare (previously Health and Social Care), SCQF Level 7 or HNC in Social Services. We also need you to be qualified in, or willing to work towards SVQ Level 4 Social Services and Healthcare and SVQ Level 4 in Management, or SCQF equivalent.

We’re looking for someone that has experience of managing a service, with the ability to lead and take ownership and accountability for the programmes. We also need you to have knowledge and experience of working to Care Inspectorate standards as well as having experience of building, leading and managing a team.

What you can expect from us

We value our staff as our greatest asset and will provide the following working conditions:

• The post holder will report to the Head of Operations-Services.
• Your normal working hours are an average of 35 per week. These hours are usually worked Monday to Friday, and flexibly between the hours of 8.00am to 6.00pm, with core hours over the period from 10am to 4pm with one-hour unpaid. Variations to these hours must be agreed with your line manager.
• Your usual place of work will be 26 Leith Walk, Edinburgh, EH6 5AA
• Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays.
• You will be automatically enrolled into the People’s Pension in the month that you will complete 3-months of employment, provided you meet the auto-enrolment criteria.
• Life Insurance from day one
• Option to purchase and sell annual leave.
• Cycle to work scheme.
• Ongoing learning and development
• Wellness programmes

We are recruiting for a Senior Tenant Liaison Worker to join our Short-Term Housing Glasgow programme.

Short Term Housing Glasgow programme provides support in 2 ways:

Temporary Furnished Flats: Through the provision of temporary furnished accommodation within the Private Rented Sector and providing a high-quality support programme for homeless households.

Rent Deposit: Through facilitating access to accommodation within the Private Rented Sector and providing a high-quality support programme for (at risk of) homeless households

Right There is a charity working to prevent people becoming homeless and separated from their loved ones.

We’re here for children and adults who are living with the effects of poverty, addiction or broken relationships. Walking alongside people at home and in the community, we provide tailored support and form trusting relationships to help people feel happier, safer and more confident to live their lives.

Rooted in communities across Scotland for 200 years, we’re there for people going through tough times. Our work won’t stop until everyone has an equal chance to create a safe and supportive place to call home.

Main duties and responsibilities will include:

• Ensuring all referrals to the service are assessed and progressed in line with service specification.

• Ensuring occupancy levels are maintained through efficient allocation and void management of properties.

• Liaison with external agencies such as Community Homeless teams, Housing Benefit and Council Tax teams, landlords, support providers, health services, local authority and other agencies as required.

• Ensuring that contractual obligations and the individual needs of those who we support are met by maintaining a system of regular support.

• Ensuring risk assessments are completed and updated.

• Arranging and facilitating regular support and supervision sessions with your team members, utilising best practice in performance management to ensure staff are supported to undertake their roles.

• Completing yearly appraisals and personal development plans with your staff team.

• Ensure a safe system of work is in place for staff who are working outside office hours and in lone working situations.

Full details can be found in the Job & Person Specification on our website.

What we expect from you

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We'd love you to have gained similar experience however if you feel that you can demonstrate leadership skills and the skills and behaviours required for the role, we would love to hear from you.

What you can expect from us

We’re ideally looking for you to be qualified to SVQ level 2 Social Services and Healthcare (Health and Social Care) or SCQF equivalent or have an appropriate Housing qualification or be willing to work towards this.

We value our staff as our greatest asset and will provide the following working conditions:

• The post holder will report to the Housing Services Manager.

• Your normal working hours are 35 per week, worked Monday to Friday.

• Your core place of work will be 17 Dava Street, Glasgow, G51 2JA . You are also required to work in the local community, and you will be paid travel expenses between your usual place of work and appointments undertaken in the course of your duties. Alternatively, you may also choose to work remotely from your home address where appropriate. Working arrangements must be agreed with your line manager, based on the needs of the service.

• Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays

• You will be automatically enrolled into the People’s Pension in the month that you will complete 3 months of employment, provided you meet the auto-enrolment criteria

• Life Insurance from day one

• Cycle to work scheme

• Option to purchase and sell annual leave

• Ongoing learning and development

We are recruiting for a Tenant Liaison Worker to join our Short-Term Housing Glasgow programme. The Tenant Liaison Worker will ensure a high quality, customer focused housing management service within their individual property portfolio, ensuring effective customer liaison and promotion of tenant participation.

Short Term Housing Glasgow provides support in 2 ways:

Temporary Furnished Flats: Through the provision of temporary furnished accommodation within the Private Rented Sector and providing a high-quality support programme for homeless households.

Rent Deposit: Through facilitating access to accommodation within the Private Rented Sector and providing a high-quality support programme for (at risk of) homeless households

Right There is a charity working to prevent people becoming homeless and separated from their loved ones.

We’re here for children and adults who are living with the effects of poverty, addiction or broken relationships. Walking alongside people at home and in the community, we provide tailored support and form trusting relationships to help people feel happier, safer and more confident to live their lives.

Rooted in communities across Scotland for 200 years, we’re there for people going through tough times. Our work won’t stop until everyone has an equal chance to create a safe and supportive place to call home.

Main duties and responsibilities will include:

• Develop positive, respectful and compassionate relationships with the people we support, focusing on their strengths and aspirations as individuals.
• Have a high standard of professional integrity with colleagues and other professionals.
• Establish clear professional boundaries with the people we support. Assessing, and progressing all referrals made to the service in line with service specification.
• Effective engagement with landlords and letting agents in the management of properties, ensuring they are fit for purpose and comply with legal, health and safety and corporate standards.
• Maintaining occupancy levels through efficient allocation and void management of properties.
• Liaison with external agencies such as Community Homeless Teams, Housing Benefit and Council Tax teams, landlords, support providers, health programmes, local authority and other agencies as required.
• Arranging and facilitating tenancy support with those we support to meet contractual requirements and individual need.

Full details can be found in the Job & Person Specification on our website.

What we expect from you

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We would ideally like to hear from applicants who have experience of working in a housing/social care environment. Evidence of continued professional development or a housing/social care related qualification would also be beneficial.

A full UK driving license and access to a car for work purpose is required for this role.

What you can expect from us

We value our staff as our greatest asset and will provide the following working conditions:

• The post holder will report to a Senior Tenant Liaison Worker and through them to the Housing Services Manager.
• Your normal working hours are 35 per week, worked Monday to Friday.
• Your core place of work will be 17 Dava Street, Glasgow, G51 2JA . You are also required to work in the local community, and you will be paid travel expenses between your usual place of work and appointments undertaken in the course of your duties. Alternatively, you may also choose to work remotely from your home address where appropriate. Working arrangements must be agreed with your line manager, based on the needs of the service.
• Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays
• You will be automatically enrolled into the People’s Pension in the month that you will complete 3 months of employment, provided you meet the auto-enrolment criteria
• Life Insurance from day one
• Cycle to work scheme
• Option to purchase and sell annual leave
• Ongoing learning and development