We are recruiting for a Tenant Liaison Worker to join our Short-Term Housing Glasgow programme. The Tenant Liaison Worker will ensure a high quality, customer focused housing management service within their individual property portfolio, ensuring effective customer liaison and promotion of tenant participation.

Short Term Housing Glasgow provides support in 2 ways:

Temporary Furnished Flats: Through the provision of temporary furnished accommodation within the Private Rented Sector and providing a high-quality support programme for homeless households.

Rent Deposit: Through facilitating access to accommodation within the Private Rented Sector and providing a high-quality support programme for (at risk of) homeless households

Right There is a charity working to prevent people becoming homeless and separated from their loved ones.

We’re here for children and adults who are living with the effects of poverty, addiction or broken relationships. Walking alongside people at home and in the community, we provide tailored support and form trusting relationships to help people feel happier, safer and more confident to live their lives.

Rooted in communities across Scotland for 200 years, we’re there for people going through tough times. Our work won’t stop until everyone has an equal chance to create a safe and supportive place to call home.

Main duties and responsibilities will include:

• Develop positive, respectful and compassionate relationships with the people we support, focusing on their strengths and aspirations as individuals.
• Have a high standard of professional integrity with colleagues and other professionals.
• Establish clear professional boundaries with the people we support. Assessing, and progressing all referrals made to the service in line with service specification.
• Effective engagement with landlords and letting agents in the management of properties, ensuring they are fit for purpose and comply with legal, health and safety and corporate standards.
• Maintaining occupancy levels through efficient allocation and void management of properties.
• Liaison with external agencies such as Community Homeless Teams, Housing Benefit and Council Tax teams, landlords, support providers, health programmes, local authority and other agencies as required.
• Arranging and facilitating tenancy support with those we support to meet contractual requirements and individual need.

Full details can be found in the Job & Person Specification on our website.

What we expect from you

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We would ideally like to hear from applicants who have experience of working in a housing/social care environment. Evidence of continued professional development or a housing/social care related qualification would also be beneficial.

A full UK driving license and access to a car for work purpose is required for this role.

What you can expect from us

We value our staff as our greatest asset and will provide the following working conditions:

• The post holder will report to a Senior Tenant Liaison Worker and through them to the Housing Services Manager.
• Your normal working hours are 35 per week, worked Monday to Friday.
• Your core place of work will be 17 Dava Street, Glasgow, G51 2JA . You are also required to work in the local community, and you will be paid travel expenses between your usual place of work and appointments undertaken in the course of your duties. Alternatively, you may also choose to work remotely from your home address where appropriate. Working arrangements must be agreed with your line manager, based on the needs of the service.
• Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays
• You will be automatically enrolled into the People’s Pension in the month that you will complete 3 months of employment, provided you meet the auto-enrolment criteria
• Life Insurance from day one
• Cycle to work scheme
• Option to purchase and sell annual leave
• Ongoing learning and development

We are recruiting for a Support Worker to join our Visiting Housing Support programme at Leith Walk in Edinburgh.

Our Edinburgh Visiting Housing Support programme provides support to people aged 16+ that are transitioning from a period of homelessness to longer term accommodation. The team also provides support to those at risk of becoming homeless.

The role of Support Worker is to assist the people we support in their transition from temporary accommodation to permanent housing. The post holder will provide advice on a range of subjects including housing and welfare benefits as well as supporting people to integrate into their local community.

Right There is a charity working to prevent people becoming homeless and separated from their loved ones.

We’re here for children and adults who are living with the effects of poverty, addiction or broken relationships. Walking alongside people at home and in the community, we provide tailored support and form trusting relationships to help people feel happier, safer and more confident to live their lives.

Rooted in communities across Scotland for 200 years, we’re there for people going through tough times. Our work won’t stop until everyone has an equal chance to create a safe and supportive place to call home.

Main duties and responsibilities include:

• Arranging and facilitating key work meetings to develop and review support plans in collaboration with the people we support to meet their individual needs
• Developing life skills with the people we support including how to maximise income, budgeting, shopping, cooking, home maintenance & repair and any other skills that aid to independence.
• Assisting the people we support in their transition from temporary accommodation to permanent housing.
• Providing advice on a range of subjects including housing options and welfare benefits.
• Assisting the people we support to engage and integrate into the local community and become active citizens
• Compiling and reviewing keeping yourself safe plans of those we support.
• Promoting involvement in the improvement and development of the programme by the people we support.
• Provide the required support with focus on ‘customer service’ and a People First person centred approach to the people we support providing a culture where the people we support are treated with compassion and unconditional positive regard
• Develop good communication skills and working relationships with those we support, colleagues and other professionals
• Advocate on behalf of the people we support
• Support the people to be part of their local community

What we expect from you

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We’re looking for you to ideally have gained relevant experience from a similar role supporting vulnerable people, to have knowledge of housing and other benefits and to have good organisational skills with the ability to prioritise when managing your own caseload.

We also need you to be qualified to SVQ Level 3 in Social Services and Healthcare or SCQF equivalent or be willing to work towards this.

What you can expect from us

We value our staff as our greatest asset and will provide the following working conditions:

• The post holder will report to the Senior Support Worker.
• Your normal working hours are an average of 35 per week. These hours are usually worked Monday to Friday, and flexibly between the hours of 8.00am to 6.00pm, with core hours over the period from 10am to 4pm with one-hour unpaid. Variations to these hours must be agreed with your line manager.
• Your usual place of work will be 26 Leith Walk, Edinburgh, EH6 5AA
• You are also required to work in the local community and you will be paid travel expenses between your usual place of work and appointments undertaken in the course of your duties. Alternatively, you may choose to work remotely from your home address where appropriate. Working arrangements are in agreement with your line manager based on the needs of the service.
• Annual leave entitlement of 210 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 280 hours (equivalent to 8 weeks) pro rata per year in the second. This includes public holidays.
• You will be automatically enrolled into the People’s Pension in the month that you will complete 3-months of employment, provided you meet the auto-enrolment criteria.
• Life Insurance from day one
• Option to purchase and sell annual leave.
• Cycle to work scheme.
• Ongoing learning and development
• Wellness programmes