We are recruiting – come and join Scottish Families!

We are seeking a Helpline Support Worker (0.8 – 1.0 FTE) to support a number of national programmes and services, including Scottish Families Helpline, Click & Deliver Naloxone, and Bereavement Support services. The post operates as the first point of contact for family members (age 16+) affected by someone else’s alcohol or drug use, and others contacting our Helpline and associated services.

The role includes:

• Helpline & National Support: Providing empathetic support and accurate information, signposting enquiries, taking referrals and all associated administrative processes associated with Scottish Families’ national Helpline. The Helpline contact will be multi-channel (phone and online communication, including email and webchat).
• Bereavement Service Support: Conducting virtual assessments, delivering short-term bereavement support.
• Click and Deliver Naloxone service: Fulfilling Naloxone orders for family members (age 16+) and others resident in Scotland, ensuring data is captured accurately, and supporting overall programme delivery.
• Scottish Families’ Service Directory: Delivering an ongoing programme of content revision of Scottish Families’ National Service Directory to ensure all information is accurate and current, through actively liaising with support services across Scotland.
• Volunteers: Working in conjunction with the Befriending & Volunteering Assistant, supporting our volunteers in their role and handling any escalated complex calls.

The post is located at Edward House, Glasgow – Scottish Families’ national office. Note that staff work flexibly between home and office, but the post-holder is expected to work in the office at least two days a week. The postholder will be required to work some early evenings and occasional weekend hours to support planned Helpline coverage and event commitments. The post will be part of the Scottish Families’ staff team and be supervised by the Development Officer (National Support and Harm Reduction).

We are seeking applicants who are educated to HNC level or equivalent, with experience of providing support and information within a helpline or telephone capacity, and providing support in a health and social care setting. Applicants should have knowledge of issues for families affected by substance use, as well as the ability to listen to and support individuals from diverse demographics, and excellent IT skills, particularly use of Microsoft Office (Outlook, Word and Excel). We are seeking applicants with the ability to identify and evaluate risk relating to safeguarding; an empathetic, non-judgemental approach; and the ability to work in a team and work independently.

We are recruiting – come and join Scottish Families!

We are seeking a Senior National Family Support Practitioner (Job Share, 0.5 FTE) to lead the development of our national family support services and provide day-to-day management of the Scottish Families national support team, providing appropriate support, personal development review and performance management to ensure the delivery of high-quality services, the safety and well-being of the staff and effective use of resources.

The Senior National Family Support Practitioner will work together with their job share partner to manage and participate in the day-to-day operational delivery of Scottish Families national support services. Scottish Families’ innovative national family support programme ensures a positive and empowering support approach that respects and recognises individuals’ needs, and balances these with the ethos and capacity of the service. Scottish Families national support services are branded and promoted as Helpline; ‘Click & Deliver’ take-home Naloxone; one-to-one Ripple Family Support; My Family, My Rights; and Bereavement Support.

The post is based at Edward House, Glasgow – Scottish Families’ national office. (Note that staff are currently working between home and office). This is a national post which includes some travel across Scotland. Hours worked will be in line with service delivery requirements, including occasional evenings and weekends when required. The post will be part of the Scottish Families’ staff team and be supervised by the Head of Programmes.

Together with their job share partner, the post-holder will line manage the national family support team; effectively manage the workflow within the national family support team, including caseloads, to ensure that family members’ support needs are met appropriately within a timely manner; directly participate in delivering national support, including scheduling and delivering virtual one-to-one structured evidence-based intervention sessions (includes delivering CRAFT; Community Reinforcement & Family Training); Helpline contact handling; and providing initial bereavement assessment and support, facilitating referrals to bereavement counselling where appropriate. The role includes overseeing the ongoing development of these services, as required, and quality assuring the work of the team by a range of means. The role also focuses on strengthening family support practice and resource development, advancing specialist skills and expertise, developing consistency of approach, and promoting information-sharing and peer support between team members.

We are seeking applicants who are educated to degree level or equivalent, with experience of direct client work, direct work with families, relationship-based practice, and group work. Applicants should have experience in identifying and managing risk; working in partnership; and the development of services; as well as knowledge of issues affecting families affected by substance use and bereavement. We are seeking an excellent listener, with the ability to support individuals from diverse demographics, and to identify and evaluate risk. Applicants must be organised and efficient with excellent written and verbal communication skills and a high degree of competence in MS Office programmes, including MS Excel. You should be available to work flexible hours, including occasional evenings and weekends

We are recruiting – come and join Scottish Families!

We are seeking a Business Support Administrator (0.8-1.0 FTE) to provide a full range of business and administrative support to Scottish Families’ Board and staff team across the whole organisation.

The post is based at Edward House, Glasgow – Scottish Families’ national office. Staff work flexibly between home and office, but the post-holder is expected to work in the office at least two days a week. The post is a national support role and so involves occasional travel and very occasional out-of-hours working for meetings and events. The post is part of the Scottish Families’ staff team and is supervised by the CEO. The post is one of two business support posts within the organisation.

The post-holder will assist in the development, maintenance and implementation of organisational and office systems, including our Salesforce Customer Relationship Management (CRM) system and HR systems. Responsibilities include handling basic Salesforce administrative functions including user maintenance, modification of page layouts, generation of reports and dashboards, creation of new fields and other routine tasks, as well as supporting financial processing systems (including processing incoming invoices and raising outgoing invoices, financial record-keeping, petty cash-handling and reconciliation). The post provides secretariat support to the Scottish Families Board and Business Committee, including minute-taking, as well as business support across the Scottish Families team as appropriate, to support service delivery. The role also involves preparing high quality reports, presentation materials and other documents; assisting with event management; and providing administrative support for Scottish Families networks and meetings.

We are seeking applicants who have a minimum of SVQ Level 3 in Business Administration or a relevant discipline, or equivalent experience; with experience of the use and understanding of the Salesforce Platform (Customer Relationship Management [CRM] system); financial processing, systems and record keeping; managing corporate correspondence; office management; and event management. Knowledge of SAGE or a similar accounting package, along with awareness of issues for families affected by substance use, and an understanding of the voluntary sector are all an advantage. Applicants must have outstanding IT skills (including full range of Microsoft packages and Outlook 365 including Sharepoint); the ability to produce high quality reports, presentations and other documents; to work on their own initiative with excellent organisational skills, and to prioritise their workload. You must be able to deal appropriately with confidential and sensitive information, and work to a high standard with minimal supervision.