The successful post-holder will be expected to operate in line with our values which are:

Justice, Equity, Trust, Collaboration and Compassion.

Overview

OPFS was founded in 1940 and since then we have been at the forefront of shaping policy and services in Scotland, that support single parents and their children. Today, there are over 144,000 single parent families in Scotland, 25% of all families. We involve parents, champion their voices and keep their needs at the heart of everything we do.

Purpose of Role

Working as part of the administration team based at OPFS HQ and provide administrative support by accurately, and efficiently, contributing to the operations of the HR & Administration, Finance and Business Development teams. The post holder will report to the HR & Administration Manager with day-to-day mentoring and support provided by the Administrator.

Equal opportunities and family friendly employment

• OPFS aims to be an equal opportunity and family friendly employer and flexible working requests will be considered. OPFS has Investors In People silver status and Living Wage accreditation.

OPFS was founded in 1940 and since then we have been at the forefront of shaping policy and services in Scotland, that support single parents and their children. Today, there are over 144,000 single parent families in Scotland, 25% of all families. We involve parents, champion their voices and keep their needs at the heart of everything we do.

We want a society in which single parent families are treated equally and fairly. To help achieve this we provide a range of single parent tailored services. We do this through our advice channels, self-help pages on our website and our local community-based services. To create lasting change we involve single parents, experts by experience, to influence policies which challenge discrimination and judgmental attitudes, which will reduce child poverty and make services more accessible to all families.

The Advice and Information Service plays a vital role in supporting single-parent families and professionals across Scotland by providing multi-channel advice and guidance. Covering a broad spectrum of topics related to single parenting, the service ensures families have access to accurate and timely information tailored to their unique circumstances. As a national service, we are committed to reaching single-parent families wherever they are in Scotland, delivering support that is inclusive, accessible, and responsive to their needs.

Operating from Monday to Friday, 9:30 am to 4:00 pm, the service is available throughout the year, apart from Christmas and Easter holidays. By offering assistance through multiple platforms, we ensure flexibility and ease of access, empowering single parents to navigate challenges and access the resources they need to thrive.

Purpose of Role

The purpose of this role is to deliver accurate, up-to-date advice and effective signposting to single parents and those advocating on their behalf through the OPFS Advice Service. The role ensures that single-parent families have access to vital information, resources, and guidance to navigate their unique challenges.

Additionally, the role involves actively monitoring and identifying social policy concerns emerging from interactions with service users and sharing knowledge throughout the wider organisation. This critical function contributes to shaping OPFS’s policy and strategic efforts, ensuring the voices of single parents inform policy discussions and drive meaningful change to address societal barriers.

Equal opportunities and family friendly employment

OPFS aims to be an equal opportunity and family friendly employer and flexible working requests will be considered. OPFS has Investors In People silver status and Living Wage accreditation.