Introduction

People are at the heart of who we are and what we do. Day-by-day, person-to-person, we tailor what we offer to what people need. We’re here to provide consistent, friendly and informed support so people can explore options and take ‘the next step’ towards a positive future. We welcome people with a wide range of skills and experiences to our team – including those who have lived through homelessness. To make a difference, we need to work flexibly, with everyday leadership, humour and a ‘can do’ spirit. We want to make it easy, make it right, and make it happen – not only for the people we support but also for each other. Our #OneTeam ethos is at the core of who we are, and it means caring for and supporting each other regardless of our role, service, or location. This is how we roll. We want people who share these values to join us and become a part of the Simon Community Scotland family.

Step into your career with the unique opportunity to join our Learning and Development team and support us to evolve our digital training content and improve internal communication.

Job Summary

Our Internal Content Creator will play a pivotal role in designing, developing, and delivering engaging and impactful e-learning content that supports the organisation's mission of providing services to individuals experiencing homelessness. This role will involve collaborating with subject matter experts, including our staff, those we support and experience homelessness, and other stakeholders, to create innovative and effective e-learning modules that align with our organisational goals and values.

Another exciting element of this role is the opportunity to take part in leadership training funded by The Rank Foundation called Time to Shine. The programme will allow the successful candidate to develop their leadership potential, skills, and talent. Please click here for more information.

Job Purpose

We take pride in offering our staff invaluable opportunities to enhance their knowledge and skills in alignment with our values and processes. Recognising our work's unique psychological and trauma-informed nature, we plan to co-develop training programs that reflect our practice by incorporating the insights of individuals with lived or current experiences. Our Internal Content Creator will collaborate with the Head of Learning and Development to explore and create specialised training to engage and motivate staff, equipping them with the skills needed to deliver safer services for people experiencing homelessness.

You will report to the Head of Learning and Development, work in harmony with the wider team, and look outwardly to develop your practice area in partnership with the Rank Foundation through the Time to Shine Programme. Participation in the programme will include attending leadership programme events, requiring travel across the UK and staying away from home. It is essential our Time to Shine leader attends all of the events throughout the year: Please click here for more information.

Key Responsibilities

Your key responsibilities in this post are as follows:

Content Development:

Develop and create high-quality e-learning content that effectively delivers learning objectives, including interactive modules, simulations, and assessments.

Collaborate with our staff and the people we support to ensure the accuracy and relevance of content, particularly on the subjects of homelessness, harm reduction and health conditions.

Utilise instructional design principles and adult learning theories to create engaging and effective e-learning experiences.

Project Management:

Manage e-learning projects from start to finish, including planning, development, and deployment.

Meet deadlines and adhere to project timelines.

Collaborate with cross-functional teams to ensure successful project delivery.

Technical Skills:

Willingness to learn how to use LMS systems to create new e-learning content for our staff team.

Familiarity with video editing software and tools or willingness to learn.

Use AI to create content from existing Best Practice Guides.

Accessibility:

Ensure all e-learning content is accessible to learners with disabilities, adhering to accessibility standards.

You have additional responsibilities to align with our values:

Warmth and Regard

Recognising and valuing everyone (Equality and Diversity)

Treating people with kindness, dignity and respect

Acting with compassion

Showing warmth and welcome to everyone

Taking difficult decisions sensitively and with due regard to others

Taking a calm, professional and intelligent approach to stigma

Inclusion and Participation

Encouraging the participation and inclusion of people we support

Exploring choices and options with people we support or fellow colleagues

Making things easy for others

Embracing technology in delivering your role

Supporting people we support, staff and volunteers to become digitally included

Personalised and Creative

Innovation and creativity

Helping to find solutions that are a good fit for someone, irrespective of who they are or the problem they have

When someone isn’t at their best, quickly recognise there’s probably something else going on, and find ways to respond with care

Supportive and Ambitious

Helping to bring hope through our words and actions

Helping to build trust

Being supportive and showing care

Partnership and Collaboration

Fostering positive relationships with our partners

Building team togetherness and collaboration

Fostering a positive problem-solving vibe

Leadership and Learning

Making things happen

Motivating and inspiring others

Taking time to reflect on what’s working and what isn’t

Taking care of our ‘places and spaces’ so they feel tidy and welcoming

Asking for help and learning to do things better

Playing an active role in our social media strategy

*These core digital responsibilities are part of every role at the Simon Community.

Digital inclusion is embedded as part of our service delivery. Some of the people we support need to gain experience and knowledge of the internet and using email. If you are in a frontline role, you will be expected to help them connect, understand, and be safe, as well as promote digital inclusion for people unable to access the benefits of the online world. As a team member, you are also expected to be an ‘active learner’ yourself and support colleagues’ digital learning (e.g. sharing tips or advice on using our systems), so that we all get better at using digital tools.

Our digital platform is a key part of our working environment.Our operating platform is Google Workspace, a cloud-based system that allows you to share files, collaborate, communicate, meet, and access the organisation remotely. We will provide you with a Chromebook and Android smartphone to do this. Our Management Information System (MIS) is Netsuite. You will be trained in using Netsuite and its applications. Our Human Resources system is HiBob. You will be trained on how to access HiBob and use it effectively throughout your time with us. We have a team intranet—the IMPACT Platform—for updates, resources, and ‘all things Simon’.

Sharing our work publicly helps to change society’s misconceptions about homelessness and generate support.We use various forms of social media to inform, communicate, gather support and share what we do, including websites, YouTube, Twitter, Facebook and Instagram. We expect everyone to share what we do through various media outlets – e.g. helping to create blogs, videos, social media posts, information pieces and news items. This helps people understand what we do better understand homelessness. This helps grow public empathy for the people we support. We also get a huge amount of support from people and organisations, so we want to share what we do as a result of that support.