Charity registered in Scotland SC009024
ENABLE Scotland is a dynamic and vibrant organisation dedicated to improving the lives of people with learning disabilities across Scotland.
What will you do?
As our Quality and Improvement Officer, you will lead the development and implementation of our quality framework across Enable Works. You will be central to maintaining high standards in all aspects of our delivery, ensuring we provide consistently excellent services that demonstrate real and measurable impact.
Your role is about enabling teams to understand and achieve quality. You’ll do this through regular auditing, collaborative coaching, insightful feedback, and working closely with managers and staff across the department.
You will:
- Design and deliver a programme of quality audits and compliance checks.
- Work with managers to identify areas of strength and improvement.
- Lead our approach to demonstrating and evidencing impact using data, reporting, and lived experience.
- Define and embed what “quality” looks like across the department.
- Champion the Supported Employment Quality Framework and ensure fidelity to its standards.
- Support managers and teams to translate findings from quality activities into meaningful action and learning.
- Actively contribute to continuous improvement through service reviews, evaluations, and learning loops.
- Develop and manage effective monitoring systems that uphold quality, compliance, and learning.
You will also have direct line management responsibility for:
- Our Welfare Rights Officer, ensuring we provide expert advice and support to clients navigating complex benefits systems.
- Our Learning and Development staff, who empower our team with the knowledge, skills, and tools to provide high-impact services.
You will also have direct line management responsibility for:
- Our Welfare Rights Officer, ensuring we provide expert advice and support to clients navigating complex benefits systems.
- Our Learning and Development staff, who empower our team with the knowledge, skills, and tools to provide high-impact services.
You will be accountable for:
- Delivering an annual quality and compliance work plan.
- Upholding and embedding national and internal quality standards.
- Ensuring key staff are supported to interpret and use quality data.
- Maintaining robust compliance with contractual obligations.
- Supporting the professional development of staff through coaching and mentoring.
- Acting as a critical friend to managers and delivery teams.
- Leading our reporting on quality assurance and service improvement.
Contribution to strategy:
- You will play a key role in shaping the quality and impact of Enable Works’ programmes and services. Through strong analysis and leadership, you will support our strategic goal to be recognised as a national centre of excellence in inclusive employment practice. Your work will help us define success, demonstrate value, and stay accountable to the people we serve.
About You
The skills you will bring.
We really need you to have these:
- A strong understanding of quality assurance and compliance in a service setting
- Experience in conducting audits or service reviews
- Ability to analyse and present data in meaningful ways
- Confidence in coaching and supporting colleagues to improve practice
- Excellent communication and organisational skills
- An understanding of what drives quality and impact in services
- Familiarity with performance frameworks, standards or compliance requirements
- Experience of managing staff and supporting professional development
- A collaborative and solutions-focused approach
Why?
We need you to bring these skills because our ambition is to deliver services that are consistently excellent, transparent and impactful. Your ability to lead on quality will give our teams the clarity, confidence and support they need to maintain high standards in every aspect of their work.
You will help us move beyond simply meeting targets- to understanding and evidencing what really makes a difference for the people we support. Your insight and expertise will help shape our culture of learning and continuous improvement, where quality is everyone’s responsibility and where we work together to deliver better outcomes.
We would love it if you also had these
- Knowledge of Supported Employment principles or similar person-centred approaches
- Experience working in employability or third sector services
- Understanding of staff development and adult learning
Why?
These experiences would give you helpful context for the work we do and the people we support. An understanding of person-centred approaches and the wider employability landscape in Scotland will help you get to grips quickly with our goals and ways of working. Experience in learning and development would also support your role in equipping our staff to deliver quality services.
But if you don’t have these yet, that’s absolutely fine. We’re more interested in your values, your approach, and your ability to grow into the role- so please don’t be put off from applying.
About Us
At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities.
We also have an excellent range of staff benefits on offer including but not limited to:
- Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.
- Employee Assistance Programme
- Cycle to Work Scheme
- Season Ticket Loans
Starting a career with Enable is the first step towards making a real difference in our award-winning charity’s mission to help create an equal society for every person who has a learning disability.
Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.
Do you have a passion for helping people?
Do you have excellent communication and customer service skills?
Do you want to work for one of the best employability providers in Scotland?
Would you like to help someone with barriers to work find their dream job?
Then come and work for Enable Works.
Your role, as Employment Coordinator is to provide support to young people who have barriers to work, to make progress towards and achieve well paid, sustainable employment. You will work in the local community engaging with young people face to face on a one to one and/or group basis to profile their skills and aspirations for work.
Enable Works are the leading specialist provider of employability services for people who have barriers to work. We believe that every person in Scotland has the right to work in a job that is high quality and well paid.
Enable Works supports over 5500 people every year across 28 Local Authorities to learn skills for work.
We partner with thousands of employers to create inclusive cultures and improve the diversity of Scotland's workforce.
We are incredibly proud of our smart, capable, and motivated colleagues across Scotland and following a period of significant growth we are looking to grow our team.
We offer a generous salary, excellent benefits, and opportunities to develop and grow in your role.
We offer flexible working practices that promote a strong work/life balance so that when you are at work you can be the best version of you.
Values are more important to us than qualifications or experience, so if you don’t think you meet every requirement that’s ok, we still want to hear from you.
Please make sure you include a detailed personal statement in the ‘More about you’ section of the application to tell us how you are suited to the post.
For further information please see our full job pack on our website.
About You
We really need you to have these
- The drive, energy and commitment to support young people to gain an aspiration for work as they transition from school
- Ability to build relationships with employers to offer opportunities for our young people
- Ability to manage your own workload and prioritise as needed
- Confident communicaton
- Strong attention to detail
- Professional presentation and personality
- Some knowledge of the local community
- Ability to work with people at any age who have challenging barriers to employment
- IT literacy
- Comfortable working towards targets
- A natural, professional relationship builder
- A full driving licence
Why?
Our vision is that every person in Scotland is able to access the support they need to find a high-quality job that pays them well and your drive and commitment to this job will help them get there. You will recognise each client’s individual skills and aspirations and work with them to find a job that they love.
Our culture is autonomous so that means we trust you to make the right decisions for your clients, therefore you need to manage your work load well and be accountable for your time. Attention to detail is important as it means you can work accurately and follow instructions.
About Us
At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities.
We also have an excellent range of staff benefits on offer including but not limited to:
- Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.
- Employee Assistance Programme
- Cycle to Work Scheme
- Season Ticket Loans
Starting a career with Enable is the first step towards making a real difference in our award-winning charity’s mission to help create an equal society for every person who has a learning disability.
Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.
Drivers licence required
As a Team Facilitator for Individuals with Complex Needs, you will have the opportunity to lead and inspire a dedicated team of professionals in providing high-quality, compassionate care to individuals facing complex physical, emotional, and cognitive challenges. This role goes beyond just management; it’s about fostering an environment where both the team and the individuals we support can thrive.
You will be the cornerstone of our person-centred approach, ensuring that each person’s service design is not only tailored to their specific needs but is also delivered with empathy, dignity, and respect. With your leadership, the team will work cohesively to create meaningful outcomes for the individuals we serve—helping them to achieve their personal goals, live as independently as possible, and experience a fulfilling life.
In this dynamic, hands-on role, you’ll oversee day-to-day operations while continuously championing best practices, high standards of care, and professional development within your team. You will actively engage with both your team and the individuals under your care, providing guidance, support, and innovative solutions to any challenges that arise. Your ability to communicate effectively, problem-solve creatively, and build strong relationships will be key to the success of the team and the individuals we support.
Ultimately, as a Team Facilitator, you’ll have the unique opportunity to shape the culture and the future of care for individuals with complex needs, helping to create a supportive, empowering environment where everyone—staff and service users alike—feels valued and heard. You’ll lead by example, motivating your team to provide the best care possible while fostering an atmosphere of continuous learning and growth
About You
Successful applicants will be able to demonstrate the following:
• Experience working with adults and children with learning disabilities, epilepsy, autism and physical support needs.
• Experience in using person centred planning techniques in addition to delivering and leading excellent support practices.
• Strong facilitation skills to encourage staff teams to take ownership and responsibility for the quality of support they deliver.
• The ability to effectively communicate with the people we support, staff teams, families and external care professionals.
• Creating and delivering robust service designs, support strategies and risk assessments whilst managing individual budgets.
• Excellent organisational skills and the ability to prioritise your workload whilst working under pressure.
• SVQ Level 3 in Health and Social Care or equivalent.
• Full driving licence with access to your own vehicle for business use.
About Us
At Enable we believe in developing all our staff and we provide an extensive learning programme together with in-house career development opportunities. These include, but are not limited to:
- Person Centred approaches, planning and thinking
- Epilepsy awareness
- Moving and Handling
- First Aid
- Safety Interventions
- Positive Behaviour Support
We also have an excellent range of staff benefits on offer including but not limited to:
- Health cash plans providing a wide range of health benefits to help people cover the cost of their everyday health care.
- Employee Assistance Programme
- Blue Light Card
- Cycle to Work Scheme*
- Season Ticket Loans*
Starting a career with Enable is the first step towards making a real difference in our award-winning charity’s mission to help create an equal society for every person who has a learning disability.
Enable is an equal opportunities employer and our recruitment, selection and assessment process is based entirely on values, skills and competencies required of the specific roles.
Note: The successful applicant will be required to register with the Scottish Social Services Council (SSSC) within 3 months of their start date.
*Terms and Conditions Apply