The Caseworker will be responsible for the provision of a quality advice and information service to the public. The caseworker will play a key role in the delivery of the multi-channel (telephone, face-to-face, webchat, email, video-conference) advice service, principally covering benefits, debt, housing and employment issues, which aims to improve access to advice services for local people, particularly vulnerable families and older people. This will involve the postholder working closely with colleagues and volunteer advisors.

At least one year’s recent advice experience of social welfare advice issues such as benefits, debt, employment and housing advice and assistance.