About the job

This is an exciting new post working with one of Scotland’s biggest databases outside of the public sector which provides evidence of the challenges faced in communities across the country and beyond. Citizens Advice Scotland has a track record of using our data for influence, and in this role you will help us build upon that success whilst also helping us develop our capacity to use data to inform service improvement and reporting on the difference we make. You will lead and nurture a team that is responsible for identifying trends in our data, working with others to build capacity to gather and use data effectively, improving our quality assurance processes, and producing reports and visualisations that drive our influencing work and demonstrate the impact of Citizens Advice Scotland. You will also have the opportunity to help shape our emergent data strategy and contribute to the development of new systems to support this.

You will be an experienced data analyst, familiar with using the latest technologies to process data in engaging and accessible ways. You will work with people from all levels across CAS to support them to use data to inform decision making, drive our influencing work and to help evidence the difference we make. This job is an opportunity to work at the heart of Scotland’s biggest advice provider network and to make a real difference in people’s lives.

About Citizens Advice Scotland

The Citizens Advice network in Scotland is the largest independent advice service in the country. Citizens Advice Scotland is a charity within this network – we act as a national organisation supporting and representing the service as a whole and the interests of citizens. At the heart of the network there are 59 individual citizens advice bureau across Scotland, all operating as independent charities in their own right, which focus on providing support and advice directly to clients. Each of these organisations is a member of Citizens Advice Scotland. We believe that every citizen should have access to free, impartial and confidential advice that helps them make informed decisions, whenever they need it and however, they choose to access it. We use people’s real-life experiences to influence policy and drive positive change.

Last year the network helped nearly 180,000 people and unlocked £147million for people through things like social security payments and employment entitlements. Our online advice received over 5.4 million page views and our awareness raising campaigns reached millions of people.

Our vision is for a Fairer Scotland where everyone has the advice and information they need to realise their rights, and that the barriers to accessing those rights are effectively challenged.

Employee benefits

Citizens Advice Scotland offers excellent terms and conditions. We want our people to have a great work life balance and we have designed our working practices and benefits to support this. Here are some of things our employees benefit from: a 35-hour full time working week, 40 days annual leave, genuine flexibility in working hours with a flexi-time system, and blended/hybrid working opportunities for every role.

Citizens Advice Scotland is committed to promoting diversity and inclusion. We offer a range of family friendly, inclusive employment policies and flexible working arrangements to support all our staff. We are also committed to equality of opportunity for all and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

CAS provides options for blended working to allow employees to balance their time attending the office with time working from home. The number of days you will be able to work from home each week will be dependent on your job role and can be discussed as part of the recruitment process.