About ACOSVO

Established in 2000, ACOSVO is a growing membership organisation of 750+ voluntary sector Chief Executives, Senior Leaders, Chairs/Vice Chairs across Scotland. Our vision is that voluntary sector leadership in Scotland is influential, resilient, and trusted.

ACOSVO holds a unique position being the only organisation of its kind in Scotland with its members comprising of the key decision and change makers in the sector.

By offering a wide range of services, networks, personal and professional development opportunities, and relevant member benefits we’re here for voluntary sector leaders at every stage of their leadership journey.

Through engagement with members and partners ACOSVO has created a new Strategy for 2024-2029 with a new vision, aims, objectives and importantly a new suite of values that will underpin delivery.

We are dynamic and committed to strive every day to do better for our membership. We do this by supporting and challenging each other, engaging with our members, and prioritising learning. We have a culture that enables us to deliver at our best and our values are very important to us.

About the role

ACOSVO is a small team with big aspirations and it is a very exciting time to join our team. We are seeking a Member Services Officer to support the Membership Team to deliver vital services and supports to our members including opportunities for peer support and learning. The role includes supporting the planning and delivery of projects and member services, communicating with our members and responding to enquiries, and supporting the reporting of service performance.

Strong communication skills are required as you will provide the first point of contact for many of our members and other external stakeholders such as providers of services, networks and partnerships.

Ideally you would have some experience working in a similar role but with ACOSVO’s focus on learning and development, this is the perfect role for someone who is well organised, has an eye for detail, and has strong communication skills.

ACOSVO encourages staff to maintain a healthy work-life balance and as such we are happy to talk about flexible working such as location and when the hours are worked within our core hours of 8am-6pm Monday to Friday. Ideally we would like the post-holder to work Tuesday, Wednesday and Thursday, however we will consider other options.

The working location for this role is hybrid working from home or our workspace at Greyfriars Charteris Centre at Pleasance Edinburgh. There may be occasions when you will work at other locations within Edinburgh and across Scotland (these times will be arranged in advance).

Please note that this role is not suitable for less than 22 hours or as a job share.