The Ombudsman investigates complaints about most organisations providing public services in Scotland where a member of the public claims to have suffered injustice or hardship as a result of maladministration or service failure. The Ombudsman is also responsible for setting and monitoring complaints handling standards for the public sector in Scotland, carries out independent reviews of decisions that councils make on community care and crisis grant applications (Welfare Fund Independent Reviews) and is also the Independent National Whistleblowing Officer (INWO) for the NHS in Scotland.
This is high profile, demanding and challenging role. We are looking for a talented individual with excellent communication skills, experience of delivering functions within a statutory framework, excellent judgment to reach sound and impartial decisions, a proven track record of strategic leadership and demonstrable experience of delivering results.
The successful candidate will ideally be able to take up appointment on 1 May 2025.
This is a full-time, fixed term, appointment for 8 years and attracts a starting salary of £142,661.
The Ombudsman’s office is based in Edinburgh.
Want to work in one of the most influential places in Scotland? Now is your chance!
This is an excellent opportunity to join us as an Assistant Clerk at the Scottish Parliament. We have a number of vacancies and are also looking to expand our pool of Assistant Clerks who can be considered for future vacancies. As we’re also recruiting to a pool, if you’re not available to start with us immediately, you can also apply now to be considered for inclusion in the pool.
We’re looking for enthusiastic multi-taskers to work within our Committee and Chamber Office. Working in either office you’ll be part of a team in which you’ll play a key role in supporting the Members of the Scottish Parliament in inquiring into and debating issues of importance to the people of Scotland, in holding the Scottish Government to account and in deciding on new laws.
You’ll demonstrate an acute awareness of the political background with the ability to apply this within a high pressured and high-profile environment. You’ll have exceptional interpersonal skills and will establish effective relationships, both within and out with the Parliament, providing politically impartial advice.
As a leader, you’ll role model the Parliament’s values by empowering and motivating others, acting impartially and exercising sound judgement in everything you do. You’ll have excellent problem solving and organisational skills and will manage competing priorities to meet tight deadlines. You’ll have political nous, and ability to understand and apply procedure, and an ability to communicate with great accuracy and impact.
We particularly welcome applications from candidates from a Minority Ethnic background and candidates with a disability. All appointments will be made on merit. We have a values-based culture of respect and inclusion embedded in our organisation, and everyone has the ability to make a difference.
We offer a great range of benefits including: 41.5 leave days (including public holidays), flexible working, paid professional subscriptions, family-friendly policies, Season Ticket advance loans, an onsite gym facility, Health and Wellbeing Schemes including discounted gym membership, a confidential counselling and information service, and the Cycle to Work Scheme.
You’ll also have the opportunity to join the Alpha Civil Service pension scheme, where we’ll offer you an employer contribution of 28.97% of your basic salary.
For full information about this role and to apply for this job please visit our careers page. Please visit the recruitment process to further understand our application process and gain some hints and tips on your application.