The Citizens Advice network is set to deliver a comprehensive Help to Claim (HTC). From April 2022 Stirling District Citizens Advice Bureau Ltd will deliver the HTC, providing the advice and support people need to submit their claim for Universal Credit and support them through to their first payment, via a digital-only service.

An HTC Multi-channel Coordinator (Universal Credit) will oversee the implementation and ongoing delivery of the Service through HTC advisers; and is managed by the Lead Bureau in an established geographical consortium. The Multi-channel Coordinator role involves management of the consortium/region adviser rota and performance, adviser supervision, and local stakeholder engagement and service promotion. The Multi-channel Coordinator must be fully HTC adviser trained in order to provide cover and rota support when required, as well as to provide exceptional up-to-date advice support to advisers.