As a partnerships officer, you will help build strong relationships with organisations across Scotland to expand the impact of HES.

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Here are some of the benefits we offer:

• 25 days of annual leave plus bank holidays, with additional leave earned through length of service

• Three extra days off over the Christmas period as a gesture of goodwill

• A competitive pension scheme with generous employer contributions

• Flexibility in our ways of working – work from home, in the office, or a mix of both, depending on your role

• Two paid volunteering days per year – a chance to give back to the causes that matter most to you

Please see our careers page for the full list of benefits we have to offer and why Energy Saving Trust is a great place to work.

The team

This role sits within the Home Energy Scotland (HES) partnerships and public engagement team. We work together to extend the reach of our free, impartial advice service, especially to households facing fuel poverty.

We collaborate with community groups, third sector organisations, and employers to make sure more people can access support that helps them save energy, reduce costs, and cut carbon.

The role

As Partnerships Officer, you will work with advice centres and community partners to develop projects, share best practice, and ensure support reaches the people who need it most.

This is a dynamic role where no two days are the same. You will be working at both local and national levels to grow our network and help tackle the climate emergency by making energy advice more accessible and inclusive.

What you’ll do

• Build and maintain partnerships with third sector and community organisations across Scotland.

• Support advice centres to develop local projects and share what works well.

• Represent Home Energy Scotland at meetings, briefings and events.

• Deliver engaging presentations and training to partner organisations.

• Monitor and report on progress using our CRM system, ensuring we meet key goals.

What you’ll bring

• Communication and relationship-building skills.

• Experience working with external stakeholders or community groups.

• Confidence in presenting to a range of audiences.

• Strong organisational and administrative skills, with good knowledge of Microsoft Office.

• A proactive, team-focused approach and ability to manage your time well.

We are looking for a Customer Experience Coordinator to join our team and contribute to the mobilisation of new energy advice programmes by setting up, integrating and advising on the Energy Saving Trust world class framework requirements in collaboration with peers.

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Here are some of the benefits we offer:

• 25 days of annual leave plus bank holidays, with additional leave earned through length of service
• Three extra days off over the Christmas period as a gesture of goodwill
• A competitive pension scheme with generous employer contributions
• Flexibility in our ways of working – work from home, in the office, or a mix of both, depending on your role
• Two paid volunteering days per year – a chance to give back to the causes that matter most to you

The team

An exciting opportunity to become part of Energy Saving Trust’s customer experience team. With the customer at the heart of everything we do, we are dedicated to understanding and continuously improving all things customer experience. Collaborating with project experts and teams, we consult and support on any potential customer touchpoint improvements helping advice teams to succeed in achieving Energy Saving Trust world class delivery objectives.

We collaborate closely with our internal advice teams and Home Energy Scotland (HES) subcontractors to support them to provide a world class service across multiple communication channels and meet or exceed contracted standards.

We achieve this through:

• Continuous evaluation and customer feedback analysis.
• Identifying and implementing continuous improvement areas.
• Supporting and coaching teams in influential and innovative ways.
• Ensuring quality advisor resources and training are in place to aid continuous success.
• Exploring efficiency and digital solutions.
• Collaborating with teams to ensure set up and ongoing use of the Energy Saving Trust world class framework which centres around four pillars to achieve success against our world class strategic objective.

The role

Lead, coordinate, explore or contribute to work on projects that:

• Support business growth whilst maintaining high levels of customer experience.
• Investigate operational and digital efficiency solutions.
• Ensure our ongoing ability to meet or exceed the organisation’s world class strategic objective and customer experience related key performance indicators (KPIs).
• Drive continuous improvement through customer voice and colleague knowledge development.
• Help embed any projects derived from areas of industry best practice
• Contribute to the customer experience team’s vision, team support and overall success.

What you’ll do

• Integrate the Energy Saving Trust world class framework for new programmes.
• Contribute to new programme set up meetings and provide advice to mobilisation colleagues on customer experience considerations.
• Contribute to a wide range of customer experience projects to ensure their success. This includes creating content, exploring and investigating, coordinating and collaborating across teams, and adding value through innovative ideas and insights.
• Suggest innovative projects and ideas to enhance support, adapting to evolving needs and benefits.

What you’ll bring

• A proven track record of having a strong customer focus with a passion for customer experience excellence.
• Experience in supporting the delivery of multiple projects, a strong background in administrative support or demonstratable experience of coordinating multiple tasks and colleagues.
• Proven ability to lead and facilitate meetings with internal and external stakeholders, ensuring clear communication and actionable outcomes in both in-person and virtual settings.
• Strong communication and collaboration skills, with a positive and enthusiastic approach to engaging diverse audiences across various teams and levels of seniority.
• An innovative, creative and solutions focused mindset to add value to projects, with a self-motivated willingness to learn a vast amount of information across a range of subjects and scope out new things