Jobs in Giffnock and Thornliebank, East Renfrewshire

More about the role

The relationships we build with our community, our supporters and our partners are everything. They're what make the rest of our work possible.

This role is the engine room of that.

At the heart of the role is our community of supporters; making sure every one of them feels properly looked after, from the moment they fi rst hear about us, through their fundraising journey, and beyond.

That means owning the supporter journey communications and stewardship touchpoints, and being the warm, consistent voice supporters know they can come to.

The fundraising infrastructure sits with you too, setting up pages and tools like Givergy, Enthuse and JustGiving so people can support us easily.

You’ll also keep on top of our CRM so it’s accurate, in order that we can make sure we're reaching everyone we should be reaching.

Role profile

Role focus: Strengthening relationships with our supporters and community, and building the engagement infrastructure that powers everything we do

Community & supporter engagement

• Build trusting, lasting relationships with our community of supporters, partners and people affected by IBD
• Be a warm, confident voice for the Foundation on the phone, in person and in writing
• Respond empathetically to supporter concerns, questions or feedback, in line with our values
• Represent our charity at community events, health fairs and stakeholder meetings

Supporter journey & stewardship

• Own the day-to-day stewardship touchpoints that keep supporters connected and feeling valued
• Develop accessible information and materials about IBD, our services and how people can get involved
• Work with our comms agency on wider engagement communications, providing supporter insight, content and approvals
• Ensure all communications meet fundraising best practice, regulations and our charity values
• Fundraising delivery & admin support
• Set up and manage fundraising pages and tools (Givergy, Enthuse, JustGiving)
• Provide strong administrative support that gives our fundraising work a solid foundation
• Work with Electrify on the delivery of cross-channel fundraising appeals across email, direct mail, social media and paid advertising
• Test and measure new approaches so we keep improving

CRM, data & compliance

• Use our supporter database (CRM) to pull targeted lists for appeals and engagement
• Maintain accurate, confi dential records in line with GDPR and charity sector regulations
• Ensure compliance with safeguarding guidelines and data protection laws

Events

• Support our community and fundraising events, on the ground and behind the scenes
• Help create the kind of experiences our community values

Evaluation & reporting

• Track performance metrics and prepare regular reports
• Gather supporter insights to inform service development and fundraising priorities
• Support grant applications and fundraising campaigns by sharing impact stories with appropriate consent

Additional benefits

• Private medical insurance

• Death-in-service cover

• Pension (employee/employer contribution)

• Working-from-home Wi-Fi contribution (where applicable)

• Working pattern will include some evening and weekend work for events, with TOIL