The Yard is an award-winning charity that aims to build a community of support for disabled children and young people through adventure play and in doing so create opportunities for fun and friendship and wrap around support for the whole family.

We offer play, respite and family support from our adventure play centres in Edinburgh, Dundee, Fife and Glasgow.

About the role:

As Fundraising Assistant, you will provide key administrative support to the fundraising team to achieve The Yard’s charitable objectives while helping raise the profile of our services across Scotland.

Some of your key responsibilities will include:

• Working on small and medium funding applications to Trusts and Foundations
• Building relationships with donors through active reporting and stewardship
• Supporting the creation of content for fundraising on social media

If you are inspired by our ethos and excited to bring your knowledge and experience to a team that is highly committed to our purpose, we would love to have you on board.

About you:

This job is for you if you have:

• Excellent oral and written communication skills
• A positive attitude and a friendly, approachable manner
• Excellent organisational skills
• An ability to work effectively as part of a team
• Experience of delivering to targets

If you are eager to raise the profile of The Yard as we expand our services across Scotland and think you can play your part in helping us reach our goals, we would welcome your application.

Crisis is the national charity for people experiencing homelessness. We have embarked on our10-year strategyfor ending homelessness. We know it is not inevitable. We know together we can end it.

We have an exciting opportunity to join our Edinburgh Skylight as a Receptionist/Administrator in our Crisis Skylight Edinburgh Team. You will be there to welcome people who are homeless seeking advice and start the process of helping them to end their homelessness.

You will support the team to manage a busy working environment, welcoming and supporting a range of people including new Skylight members, current members, staff, Crisis volunteers and visitors. You will provide administrative support for this fast and responsive service to those newly presenting as homeless. You will also carry out administration and housekeeping functions relating to the customer service and facilities management of Cranston House. This role is based onsite with no option for homeworking.

About you

To be successful in this role you will be highly organised with experience of working within a reception or administrative support role, as well as experience providing a high standard of customer service. We are looking for someone who understands the issues faced by homeless people and is excited to learn about the ways we can support them. You will be able to deal with challenging situations and individuals with a range of needs, to reach a positive resolution through a calm and confident approach.

You will have excellent interpersonal skills with the ability to work successfully with disadvantaged or socially excluded groups and individuals. Effective communication skills, both verbal and written will be key, as well as working collaboratively within a team. As you will be the first point of contact for many people, you need to be friendly, enjoy helping and be willing to learn about Crisis and all the other activities taking place within the building.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

We are recruiting a Housing Assistant to join our friendly, professional team at our Whitefoord Residence in Edinburgh.

Scottish Veterans’ Residences (SVR), offers a dynamic housing support service to assist our HM Forces Veterans to return to independent living where appropriate. This is a pivotal role. We are looking for a motivated, dedicated and enthusiastic professional to deliver intensive housing management and support services to our Veterans. We are Scotland’s oldest military charity with an array of resources at our disposal to support former Armed Forces and Merchant Navy personnel, who are homeless, at risk of homelessness, or who otherwise need housing support.

We seek to maximise their independence and provide support to move on to appropriate, permanent accommodation wherever possible. Veterans have their own fully furnished ensuite room and access our onsite support and facilities. These include a communal dining room, communal lounges, a gym & and laundry.

To fulfil our Vision and Mission, you will embed our Values to deliver the safety, health, comfort, and welfare of Veterans in line with the Care Inspectorate’s Health and Social Care Standards. You will register with the SSSC and either hold or be working towards an SVQ2 in Housing, Health and Social care, or equivalent.

You will also have an understanding of the supported housing sector, have at least 2 years experience in Tenancy Management and Enforcement and be able to demonstrate a track record of contributing to high quality services. You are reliable, consistent, focused, and flexible in both your outlook and approach. This post is 37.5 hours per week over a repeating 4-week rota. In return, we offer an excellent salary of £27,833 plus additional benefits, pension and a generous holiday entitlement.

New opportunity for Customer Contact Services team in Glasgow!

Bield is one of the largest providers of housing and support services to older people in Scotland. We value kindness above all and, at Bield, you will have a unique opportunity to have a positive impact, making it possible for more people to live their best lives, at home, surrounded by a supportive community. If you share our values, we’d love for you to join our team and help us on our journey.

We’re looking for a friendly and professional first point of contact to join our Customer Contact Services team. This is an office-based role, offering the opportunity to work closely with colleagues while providing a welcoming and professional service to visitors, customers and stakeholders.

In this role, you’ll be the face and voice of Bield, welcoming visitors at reception, handling calls and emails, and making sure enquiries reach the right place quickly and smoothly.

Day to day, you’ll greet visitors, manage meeting room bookings, handle mail, arrange office repairs and maintain security through issuing access fobs. You’ll also provide wider support to the Customer Contact Centre, including helping customers with housing enquiries, repairs requests and general administration.

If you enjoy working with people, have strong communication skills and can stay organised in a busy environment, this could be a great opportunity to develop your career in housing and customer service.

Role requirements:

The ideal candidate will have excellent verbal and written communication and interpersonal skills as you will be required to communicate efficiently and responsively with a wide range of customers, external partners and colleagues across the organisation. You will have an excellent telephone manner, word processing skills and the ability to accurately collate and record information.

Candidates should have a strong belief in providing a high-quality customer service as well as the ability to work as part of a team.

The successful candidate will be familiar with MS Office applications and utilising digital platforms in their role. You will ensure adherence to relevant policies, procedures, regulations and legislation relating to health and safety and equality and diversity as well as compliance with GDPR and FOI Legislation.

Please see the attachment for the full Job Description and Person Specification.

We Offer:

• A competitive salary, which is reviewed annually
• Opportunity to work flexibly
• Excellent holidays of up to 34 days each year (pro rata for part-time employees)
• Option to buy or sell holidays each year
• On-the-job and work-related training as well as opportunities to receive support for vocational qualifications
• Occupational Sick Pay
• Long Service Awards
• Family Friendly Policies
• Cycle to Work Scheme
• Career breaks
• Employee Assistance Programme

Disability Confident

Bield is a proud disability confident accredited employer. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the vacancy minimum criteria.

In order to help you succeed, we will make all required reasonable adjustments to facilitate your inclusion during our recruitment and selection process. Adjustments will vary from person to person; if you wish to discuss how Bield can support you throughout the recruitment process, please email hr@bield.co.uk and a member of the team will get in touch.

If you require this information in an alternative format, please contact our HR Team team on 0131 273 4020 or email us on HR@bield.co.uk

This post is exempt from the Rehabilitation of Offenders Act (1974) which means you must disclose all unspent and relevant spent convictions on your application.

Bield Housing & Care Scottish Charity SC006878 I Property Factor PF000146