Help shape how CHAP works and volunteers thrive!

We’re recruiting an Operations and Volunteering Lead

Are you organised, people-focused and full of ideas about how to make things work better?

CHAP is looking for an Operations and Volunteering Lead to strengthen our day-to-day operations and help us build an inclusive and rewarding volunteering programme.

This is a new role with plenty of scope to make it your own. You will work across the organisation, leading our administrative function, supporting the team and improving the systems and processes that help our services run smoothly.

You will also take the lead in developing volunteering at CHAP. From creating meaningful roles and welcoming new volunteers to coordinating training, support and recognition, you will help shape a positive experience for everyone who gives their time to support our work.

What you’ll be doing

You will:

• provide day-to-day leadership and support to our administrative team;
• help ensure our telephone, reception, referral and appointment arrangements work effectively;
• identify practical ways to improve systems, processes and workflows;
• lead or support projects that strengthen how we work;
• coordinate volunteer recruitment, induction, training and ongoing support; and
• help create an inclusive environment where volunteers feel valued and able to contribute.

Could this be you?

You may already work in operations, office coordination, team support, recruitment, community work or volunteering. You do not need to have held this exact job title before.

We would love to hear from you if you:

• enjoy bringing structure to busy environments;
• can coordinate people, workloads and projects;
• provide supportive and confident day-to-day leadership;
• communicate clearly and build positive relationships;
• are comfortable using standard IT systems;
• can spot where something could work better and help make it happen; and
• are enthusiastic about creating a positive experience for staff and volunteers.

Previous experience of coordinating volunteers would be helpful, but it is not essential. We are interested in your transferable skills, your approach and the contribution you could make.

About CHAP

CHAP provides free, independent advice and advocacy across Ayrshire. We support people with housing, welfare rights, debt and related issues, helping them understand their rights, resolve problems and improve their circumstances.

By helping our operations run effectively and developing volunteering across CHAP, you will play an important part in strengthening the services we provide to local people. CHAP is a Living Wage, Living Hours and Equal Opportunities employer.

Renfrewshire Citizens Advice Bureau is an independent charity providing free, confidential, impartial and independent advice and support to people across Renfrewshire. We provide a holistic advice service, helping people understand their rights, maximise their income and find a way forward with the issues affecting their lives.

Working alongside Home-Start and Save the Children UK, you will provide holistic advice and support to families with babies and children under five who are experiencing poverty or financial hardship. You will help families maximise their income, access benefits and services, address financial challenges and deal with the wider issues affecting their household.

The role will involve working intensively with a smaller number of families, allowing you to provide ongoing, wraparound support tailored to each family’s individual circumstances and help them build greater financial stability and wellbeing.

This is a rewarding opportunity to make a real difference to the lives of children and families across Renfrewshire while working as part of an innovative, multi-agency partnership.

We are looking for someone with experience of providing advice on welfare rights, housing and money advice issues, with excellent communication and organisational skills and the ability to manage ongoing casework. You should be approachable, compassionate and committed to providing a high-quality service to clients.

Key role outcomes:

The successful candidate will:

• Deliver holistic advice and support to families with babies and children under five who are experiencing poverty or financial hardship.
• Maximise family income through benefits, grants and other available financial support.
• Provide advice and ongoing casework across welfare rights, housing, money and other issues affecting the household.
• Help families access appropriate services and community support.
• Build trusted relationships with families and work collaboratively with Home-Start, Save the Children UK and other partner organisations.
• Coordinate wraparound, whole-family support based on each family’s individual circumstances.
• Maintain accurate case records, monitor outcomes and ensure work meets Citizens Advice quality standards.
• Contribute to the ongoing development and improvement of the service.

Knowledge, Skills & Experience

• Experience of providing advice on welfare rights, housing and money advice issues.
• Experience of supporting individuals or families who may be facing complex circumstances.
• Excellent written and verbal communication skills.
• Strong administrative and organisational skills, with the ability to manage a caseload and competing priorities.
• Ability to research, analyse and interpret complex information.
• Good IT skills, including experience of using case management or client-recording systems.
• Ability to maintain accurate records and work in accordance with quality standards, procedures and confidentiality requirements.
• Strong partnership-working skills and the ability to work effectively with colleagues and external organisations.

Personal Attributes

• Friendly and approachable.
• Empathetic and supportive.
• Reliable and well organised.
• Adaptable and able to respond to the individual needs of families.
• Trustworthy, with a strong commitment to confidentiality.
• Non-judgemental and committed to treating all clients with dignity and respect.
• Committed to the aims and principles of the Citizens Advice service.

Renfrewshire Citizens Advice Bureau is an independent charity providing free, confidential, impartial and independent advice and support to people across Renfrewshire. We provide a holistic advice service, helping people understand their rights, maximise their income and find a way forward with the issues affecting their lives.

We are looking for someone with experience of providing advice on welfare rights, housing and money advice issues, with excellent communication and organisational skills and the ability to manage ongoing casework. You should be approachable, compassionate and committed to providing a high-quality service to clients.

Key role outcomes:

The successful candidate will:

• Deliver holistic advice and support to clients.
• Maximise client’s income through benefits, grants and other available financial support.
• Provide advice and ongoing casework across welfare rights, housing, money and other issues affecting the household.
• Maintain accurate case records, monitor outcomes and ensure work meets Citizens Advice quality standards.
• Contribute to the ongoing development and improvement of the service.

Knowledge, Skills & Experience

• Experience of providing advice on welfare rights, housing and money advice issues.
• Experience of supporting individuals or families who may be facing complex circumstances.
• Excellent written and verbal communication skills.
• Strong administrative and organisational skills, with the ability to manage a caseload and competing priorities.
• Ability to research, analyse and interpret complex information.
• Good IT skills, including experience of using case management or client-recording systems.
• Ability to maintain accurate records and work in accordance with quality standards, procedures and confidentiality requirements.
• Strong partnership-working skills and the ability to work effectively with colleagues and external organisations.

Personal Attributes

• Friendly and approachable.
• Empathetic and supportive.
• Reliable and well organised.
• Trustworthy, with a strong commitment to confidentiality.
• Non-judgemental and committed to treating all clients with dignity and respect.
• Committed to the aims and principles of the Citizens Advice service.

An exciting opportunity has arisen to join our team of paid and volunteer staff to further develop our Debt Advice service across Clackmannanshire Citizens Advice Bureau. We have been delivering a valuable, high level service to the community of Clackmannanshire for over 50 years. We have accreditation in Type iii advice by Scottish National Standards for advice providers (SNSIAP) in the areas of Housing, Debt and Benefits.

Clackmannanshire Citizens Advice Bureau, based in Alloa, is an independent and innovative advice organisation providing holistic advice to the residents of Clackmannanshire across 6 locations in the county. We average 26-30 paid staff and 21 volunteers who provide a wide range of services across our 20 projects.

We offer additional working benefits such as 5% employers pension contribution, free membership of an employer health plan, free ebike loans, annual performance related salary increases,flexible working scheme including some home working and flexible starts finish times and the ability to buy and sell annual leave.

We are looking for a highly motivated and conscientious individual who wants to be part of a nationally accredited information and advice service.

The Debt Adviser will provide specialist debt advice up to Scottish National Standards Type iii, to clients referred through general services and partner agencies.

This will include complex debt case management, maintaining consistent working practice and quality assurance of debt cases ensuring that policy and practice meets all legal & regulatory requirements including the Financial Conduct Authority.

Enthusiasm, strong social awareness, good communication skills and an excellent team player are prerequisites for this demanding position. Significant experience in advice work, good organisational skills and an eye for details are essential. Consideration will be given to highly experienced exceptional individuals with experience as Generalist Advisers who can undertake Debt Advice training.

This post specifically exists to ensure the delivery of a high quality Debt Service within Clackmannanshire Citizens Advice Bureau. It will involve providing support to staff and volunteers who also deliver the service. This post supports the learning and development of a high quality service by ensuring provision of formal/informal training to staff/volunteers in conjunction with our General Services Supervisor.