We are looking for a customer focused and energeticCustomer Experience Coordinatorto join our Customer Experience team on a fixed term contract. This is an exciting opportunity to play a consultancy style role in shaping how new programmes are mobilised and how customer experience excellence is embedded from day one and throughout the life of established programmes.

In this role, you will help bring the Energy Saving Trust world class framework to life across new and existing programmes. You will work closely with colleagues across programme, operations and customer experience teams to ensure that our principles, standards and tools are clearly understood and consistently applied. You will use practical CX methods such as journey mapping, test scenarios and insight analysis to help design and deliver experiences that support high quality customer outcomes.

You will also play a key part in a variety of customer experience projects. These may include exploring digital and operational efficiency opportunities, strengthening the use of customer voice data, supporting business growth and contributing to continuous improvement across the organisation. Your curiosity, creativity and solutions focused mindset will help identify new opportunities to enhance how we work and how we achieve our world class objective.

Success in this role means becoming a trusted partner during programme mobilisation, shaping improvements that make a meaningful difference for customers and colleagues, and driving positive change across multiple projects. Your work will directly support our mission to address the climate emergency by helping programmes operate more effectively, engage more people and deliver customer experiences that build confidence and long term impact.

If you thrive in a collaborative, fast paced environment and enjoy improving systems, experiences and outcomes for people and communities, we would love to hear from you.

The team

• Our Customer Experience (CX) and Quality team sits within the Operations centre of excellence and works like consultants across Energy Saving Trust to help design, measure and continually improve service quality and customer outcomes. We collaborate with multiple programme teams to make great service repeatable, providing frameworks, tools and coaching that help colleagues deliver a consistent, world class experience.

What you will do

• Integrate the Energy Saving Trust world class framework across new and established programmes, working closely with programme, operational and CX colleagues to embed CX principles, tools, training and quality measures from the outset.
• Provide expert customer experience guidance during programme mobilisation, using practical methods such as journey mapping, test scenarios and insight analysis to support the design and delivery of high-quality customer outcomes.
• Lead or contribute to a range of customer experience projects, from early stage ideation and scoping through to implementation and continuous improvement, ensuring opportunities for innovation, efficiency and enhanced customer value are identified and acted on.
• Strengthen how the organisation gathers, interprets and applies customer voice and data insights by exploring automation, improved reporting and more efficient analysis approaches.
• Drive continuous improvement by applying industry best practice, supporting stakeholder engagement and championing a customer first culture across teams and programmes.

What you will bring

• A strong customer focus with a genuine passion for delivering excellent customer experiences and improving outcomes for people and colleagues.
• Experience supporting and coordinating multiple projects, with confidence in managing your time, staying organised and working effectively with a wide range of stakeholders.
• Strong communication and facilitation skills, with the ability to lead or contribute to discussions, build positive relationships and support colleagues in both virtual and in person settings.
• A collaborative, curious and solutions focused approach, combined with the ability to learn quickly, think creatively and bring fresh ideas to customer experience challenges.
• Confident use of Microsoft 365 tools and the ability to work independently with attention to detail in a fast-paced environment.

Who we are

Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

Work where you thrive

At Energy Saving Trust, flexibility isn’t just a policy, it’s how we work. Most of our roles can be done remotely, and many of our people choose to work from home full-time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.

We’ll support you with:

• Generous holiday (25 days + bank holidays + extra Christmas leave)
• True flexibility in how and where you work
• Strong pension & life assurance
• Enhanced family leave
• Green travel perks (EV scheme, cycle to work)
• Professional development support
• Yearly wellbeing allowance

These are just some of the benefits we offer.

Reasonable adjustments:We want to ensure that our recruitment process is inclusive of and accessible for, everyone.

If you think you may need additional support or reasonable adjustments made to any part of the recruitment process, please get in touch.

Diversity and inclusion

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves, with support to be their best.

We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident Committed employer and we ringfence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role.

Please note, that we are unable to provide visa sponsorship for this post. To apply for this post, you must be able to demonstrate your eligibility to work in the UK.

Embracing difference, leading change

Are you looking for your next step in your social care career? Are you a dynamic leader who thrives on building strong relationships, adapting to new challenges, and bringing out the best in others? If you're passionate about coaching and developing teams to grow and succeed together, this is your opportunity to lead with purpose and make a lasting impact.

Join our friendly and dedicated team as Senior Autism Practitioner in our South West area with services across: Carluke, Biggar and Lanark.

Across our South West Area Services, we support 48 autistic adults across several welcoming locations. Our care is tailored to each person’s needs, including Housing Support, residential care, and transitional assessment services. You’ll be joining a warm, dedicated team that’s passionate about making a real difference and always looking for ways to grow and improve.

About the Role

As the Senior Autism Practitioner, you’ll ensure the successful delivery of each person’s service across our South West Services. Leading a team of dedicated Autism Practitioners, you will inspire them to provide a consistent, high-quality support service to autistic people. You will coach and mentor them to ensure they perform to the best of their ability.

Using your outstanding communication skills, you’ll collaborate closely with families, agencies and multi-disciplinary teams to implement and further develop support plans designed to help individuals succeed in their day-to-day lives.

Actively involving yourself in the recruitment process, you will always be on the lookout for talented individuals who could make the team even stronger.

This is a superb opportunity to gather experience of a different role, to undertake additional training and lead a hard-working team to success.

About You

To be considered for this diverse role, you must have:

• Experience gained within a supervisory and/or management role within social care
• Demonstrated experience in supporting autistic people
• Experience coaching and mentoring colleagues
• A health and social care qualification, or the willingness to gain an SVQ Level 4 in health & social care and Leadership and Management for Care Services (LMC) qualification provided by the organisation
• A good level of IT literacy, including MS Word and Excel
• A Full UK Driving License.
• Able to work a variety of shifts including evenings and weekends and support with regular on-call support. This can be discussed further at interview.

View the full job description

Scottish Autism offers you:

We are proud to offer a comprehensive colleague benefits package which includes a competitive salary and a personalised learning pathway for all. We keep it simple with 3 pay points which you progress at your pace as you develop.

• 32 days holiday pro rata (which increases with your length of service)
• Sector leading training from day one, including fully funded support to complete your necessary SVQ
• Non-contributory life assurance scheme
• Workplace Pension (Employer matched up to 9%)
• Discount platform
• Employee Assistance Programme.

Find out more about our comprehensive benefits package

This post is subject to a PVG Disclosure check. All new employees must have applied to register with the Scottish Social Services Council within 3 months of starting in post and be registered within 6 months. Scottish Autism cover all the costs of PVG membership and SSSC Registration for employees.

Valuing diversity and promoting equal opportunities is at the heart of our vision, mission, and values.

Be Here, Be You, Create Change

We are an award-winning family attraction and heritage charity at the heart of West Lothian. Our 23-acre site features historic buildings, a working waterwheel, accredited museum, rare breed farm, landscaped grounds and vibrant visitor spaces welcoming over 160,000 visitors each year.

As we deliver our ambitious five-year strategy, we are seeking an experienced and strategic Operations Manager to lead the safe, efficient and commercially successful day-to-day operation of Almond Valley Heritage Centre.

Reporting directly to the Director and forming part of the Senior Management Team, this is a pivotal leadership role responsible for visitor experience, commercial performance, events, and health & safety compliance across the site.

Key Requirements:

• Senior operational leadership experience within a visitor-facing or multi-use site
• Proven ability to implement strategy and drive commercial growth
• Strong understanding of health & safety and compliance management
• Experience leading and developing teams
• Financially confident with strong organisational and problem-solving skills
• A collaborative, people-centred leadership style

This is an exciting opportunity to take a visible leadership role within a much-loved community attraction while helping shape its future growth and resilience.

Could you be part of something different? We have an exciting opportunity for a motivated and enthusiastic individual to use their gifts, skills and experience to make a difference to the lives of the people in our parishes and communities.

This role is an exciting opportunity for a passionate and committed youth worker to engage with children and young people within a school and church setting, providing spiritual, emotional, and social support. The successful candidate will play a key role in discipleship, community-building, and outreach, helping young people explore and develop their faith within the context of the Church of Scotland.

The successful candidate will be a committed Christian with an active Church connection (Genuine Occupational Requirement in terms of the Equality Act 2010).

It is essential you have the right to work in the UKbefore applying to work with us. You will be asked to provide proof of your eligibility to work and remain in the UK if you are invited to attend for an interview.