Crisis is the national charity for people experiencing homelessness. We have embarked on our10-year strategyfor ending homelessness. We know it is not inevitable. We know together we can end it.

About the role

We have an exciting opportunity to join our Edinburgh Skylight as a Receptionist/Administrator in our Crisis Skylight Edinburgh Team. You will be there to welcome people who are homeless seeking advice and start the process of helping them to end their homelessness.

You will support the team to manage a busy working environment, welcoming and supporting a range of people including new Skylight members, current members, staff, Crisis volunteers and visitors. You will provide administrative support for this fast and responsive service to those newly presenting as homeless. You will also carry out administration and housekeeping functions relating to the customer service and facilities management of Cranston House. This role is based onsite with no option for homeworking.

About you

To be successful in this role you will be highly organised with experience of working within a reception or administrative support role, as well as experience providing a high standard of customer service. We are looking for someone who understands the issues faced by homeless people and is excited to learn about the ways we can support them. You will be able to deal with challenging situations and individuals with a range of needs, to reach a positive resolution through a calm and confident approach.

You will have excellent interpersonal skills with the ability to work successfully with disadvantaged or socially excluded groups and individuals. Effective communication skills, both verbal and written will be key, as well as working collaboratively within a team. As you will be the first point of contact for many people, you need to be friendly, enjoy helping and be willing to learn about Crisis and all the other activities taking place within the building.

Please see the full Job Pack linked below, for a full list of requirements for this role. We realise that long lists of criteria can be daunting, and you may not want to apply for a role unless you feel 100% qualified. However, if you feel you have relevant examples to answer the screening questions, we encourage you to apply.

We believe diversity is a strength, and our aim is to make sure that Crisis truly reflects the communities we serve. We are actively working towards our organisation being a place where everyone can thrive and make their best contribution to our mission of ending homelessness for good. We know that the more perspectives, voices, and experiences we can bring to this work, the better. We particularly welcome applications from people who have lived experience of homelessness, and people from all marginalised groups, communities, and backgrounds.

Working at Crisis

Our values, Bold, Impactful, Collaborative and Equitable, are at the heart of everything we do as we continue in our mission to end homelessness.

Our staff, members and volunteers are vital to getting the right government policies in place, providing breakthrough services, and building a supportive community. We’ll lead by example to nurture a positive and ambitious workplace guided by ending homelessness.

As a member of the team, you will have access to a wide range of employee benefits including:

• A competitive salary. Please note, our salaries are fixed to counter inequity and we do not negotiate at offer stage.
• Interest free loans for travel season ticket, cycle to work, and deposit to secure a tenancy.
• Pension scheme with an employer contribution of 8.5%
• 28 days’ annual leave (pro rata) which increases with service to 31 days and the option to purchase up to 10 additional days leave.
• Enhanced maternity, paternity, shared parental, and adoption pay.
• Wellbeing Leave to be used flexibly And more! (Full list of benefits available on website)

Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience, and career.

When you join us, you will have the opportunity to join our staff diversity networks, which aim to champion issues across the organisation, enable staff to be their authentic and best selves and contribute to making Crisis a truly diverse organisation.

Are you well organised, great with people, and ready to put both behind a cause that changes lives?

If so this role could be for you!

About the service

Our Fundraising Team raises the voluntary income that allows Cyrenians to prevent homelessness and support people towards more stable futures. That income comes from individual donors, community groups, schools and businesses across Scotland, many who have stood with us for years.

The team is small, busy and collaborative, and works closely with colleagues in the marketing & communications team, and across our services. Every relationship we look after well helps to support the mission of Cyrenians, to tackle the causes and consequences of homelessness.

About the role

The Fundraising Coordinator is the first person many of our supporters meet. You will hold the day to day tasks of supporter care and help grow our community fundraising, so that everyone who gives to Cyrenians feels thanked, informed and glad they did.

• Be the first point of contact for supporters, making sure enquiries are answered warmly and every gift is processed, recorded and acknowledged promptly.
• Look after an existing portfolio of fundraisers and help deliver a calendar of events, sponsored challenges and community talks.
• Keep our supporter records accurate and compliant, including Gift Aid declarations and consent, and support the team with reporting.

About you

We are looking for someone personable and highly organised, who takes care over the detail and enjoys being the friendly voice of an organisation.

• Excellent customer service and communication skills, in writing, on the phone and face to face.
• Well organised, confident with IT and databases, and able to manage a varied workload to deadlines.
• Experience of working in a busy fundraising environment, with experience working with a supporter database an advantage.

How we’ll support you

You will join a supportive and motivated fundraising team, reporting to the Senior Fundraising Manager, with regular support and supervision and a clear work plan to shape your first year.

You’ll also have access to wider Cyrenians support, including our learning and development programme, and staff wellbeing services.

About Cyrenians

At Cyrenians we tackle the causes and consequences of homelessness by taking a values-led and relationships-based approach to delivering our services. You can find out more about our values and our impact online.

Working as part of our innovative Fife Housing First for Youth Project, the Project Worker will work directly with young people age 16-25 yrs to coordinate and provide emotional and practical support to avoid, resolve and move on from homelessness.

Working directly with young people in their home or within a community setting the Project Worker will support young people to secure/maintain a permanent home, improve their independent living skills, access other services, manage finances and engage with resources within their communities.

The Project Workers are responsible for completing support plans and risk assessments and acting as co-ordinator for any key people involved in the care and support of young people.

Working as part of our innovative Fife Short Term Housing Support Project, the Project Worker will work directly with young people age 16-25 yrs to coordinate and provide emotional and practical support to avoid, resolve and move on from homelessness.

Working directly with young people in their home or within a community setting the Project Worker will support young people to secure/maintain a permanent home, improve their independent living skills, access other services, manage finances and engage with resources within their communities.

The Project Workers are responsible for completing support plans and risk assessments and acting as co-ordinator for any key people involved in the care and support of young people.