Where the role fits in our organisation

Our Partnerships and Communities Group are responsible for our work with the third sector, partners and communities across Dumfries and Galloway. The group leads on community insights and involvement, Locality Hubs, sector advice, training and development, building sector capacity, encouraging community involvement and representing the third sector. Key partnerships are with Dumfries and Galloway Council, NHS Dumfries and Galloway, Community Planning, Scottish Government and national sector bodies. The team includes Lead Officers, Development Officers, Support Officers, Coordinators and professional advisors.

What You'll Do

We are looking for a dedicated and relationship-driven colleague to lead an exciting one-year programme focused on improving community support for people living with Energy Limiting Conditions (ELCs). You’ll be at the heart of strengthening understanding, coordination, and sector capacity across Dumfries & Galloway — with the opportunity to shape future work around wider long-term conditions.

If you thrive on engagement, insight-gathering, and helping organisations build their confidence to support people with fluctuating conditions, this role is for you.

What you’ll do

• Carry out a region-wide mapping and gapping exercise to understand current community support.
• Build strong relationships with third sector organisations, community groups, practitioners, and lived experience voices.
• Facilitate conversations, engagement sessions, and two forum-style events to deepen shared understanding.
• Develop resources, guidance, and introductory capacity-building activity to strengthen sector confidence.
• Capture insights, identify priority needs, and highlight opportunities for future development and investment.
• Produce clear reports, summaries, and a baseline evidence report with recommendations for future work.
• Explore how learning from ELCs can inform support for wider long-term conditions.
• Represent TSDG and support collaborative working across our community health and wellbeing portfolio.

More about you

• You bring experience from within, or closely alongside, the third sector — ideally in community health, wellbeing, or long-term conditions.
• You are exceptionally organised — able to manage multiple priorities, track actions, and keep workstreams aligned.
• You’re confident creating and maintaining documentation, whether that’s action notes, work plans, trackers, or briefing materials.
• You have strong communication skills and can build positive relationships with partners from different sectors.
• You’re comfortable analysing information, capturing learning, and communicating it clearly and accessibly
• You’re digitally confident, with experience using tools such as Teams, shared drives, spreadsheets, or project management platforms.
• You work well both independently and as part of a dispersed team, sharing knowledge and supporting colleagues.
• You are self-motivated, committed to improvement, and keen to contribute to a programme that strengthens the sector and the communities we serve.

Where the role fits in our organisation

Our Partnerships and Communities Group are responsible for our work with the third sector, partners and communities across Dumfries and Galloway. The group leads on community insights and involvement, Locality Hubs, sector advice, training and development, building sector capacity, encouraging community involvement and representing the third sector. Key partnerships are with Dumfries and Galloway Council, NHS Dumfries and Galloway, Community Planning, Scottish Government and national sector bodies. The team includes Lead Officers, Development Officers, Support Officers, Coordinators and professional advisors.

What You'll Do

We are looking for a colleague who is passionate about the best start for all our children, the importance of community-led neuro-diverse support around families and who recognises the essential role the third sector plays in achieving positive outcomes for people across Dumfries and Galloway. You will lead our new partnership project focused on the delivery of a community-led model of support for neurodivergent children, young people and their families. Working closely with families, third sector and statutory partners, you will lead this exciting project from through implementation to evaluation, sharing and embedding the learning across our cross-sector partnership.

What You’ll Do

• Work alongside third sector organisations supporting a diverse range of families, children and young people, with a focus on listening to their neurodevelopmental needs.
• Work closely with cross-sector partners to build a community-led pathway to advice and support that is accessible, inclusive and easy to navigate.
• Identify third sector training needs; working closely with all partners to co-design, deliver and evaluate a programme of accredited training to meet the identified community need.
• Plan, implement and evaluate community engagement activities, workshops, and meetings in a variety of informal settings.
• Work in a way that facilitates the delivery of safe, effective, rights-based and person-centred practices.
• Work within community engagement competencies and local and national guidelines.
• Collaborate with staff across all agencies, developing and maintaining good relationships and clear lines of communication.
• Effectively prioritise workload, recognising the requirement to be flexible whilst working alongside the third sector and community members.
• Be involved in the delivery and collection of outcome measures related to the programme of work.
• Contribute to partnership working using knowledge, data and insights from across the sector to better inform decision making.
• Represent the third sector/TSDG at partnership meetings.

More about you

• You will be able to demonstrate your experience of leading programmes in the third sector and/or cross sector
• You will be able to show your understanding of family engagement or community work and be able to evidence best practice in participatory working
• You will be able to show your approach to effective and compassionate leadership, achieving outcomes and demonstrating impact.
• You will bring a keen interest in building and sharing knowledge, particularly in relation to good practice and to new policy.
• You will be able to show examples of effective application of key skills, including organisation and planning, problem solving and communications.
• You will have had experience of building effective professional relationships inside and outside of your organisation.
• You may have had experience, knowledge or lived experience of neurodivergence

Given the nature of this role in community and family engagement, PVG registration is required.

Summary of main responsibilities

• Overall operational control and management of the Bureau within guidelines laid down by the Board and Membership Standards agreed by Citizens Advice Scotland (CAS)

• Overall management of all paid and unpaid staff (volunteers)

• Ensure that all aspects of client enquiries are efficiently and effectively dealt with.

• Represent the Bureau positively to all other agencies or organisations.

• Design and develop along with the Board the Bureau’s strategic aims.

• Responsibility for ensuring effective use of IT.

General Management Responsibilities

• Develop and strengthen the role of the bureau within the community including positive partnerships with other Bureaux.

• Plan, coordinate, and manage all activities of the Bureau in conjunction with the Board.

• To ensure that the Bureau fully complies with the aims and principles of the Citizens Advice Scotland membership scheme.

• Ensure that the bureau’s quality of advice including case recording is of the highest quality, ensuring that Scottish National Standards (SNS) are met.

Management of staff

• Ensure that there are always sufficient staff and volunteers so that the volunteer led generalist advice services run smoothly.

• Recruit and select volunteers with the Office Manager ensuring training is undertaken to meet required competence standards.

• Ensure the Bureau fully complies with equal opportunities and updated policies as required.

• Provide staff support, supervision, appraisal, and development.

• Hold staff and volunteer meetings as required and ensure discussion on relevant Bureau matters.

• Ensure staff information records including appraisal, training and sick absence records fully comply with GDPR requirements.

• To work in conjunction with the Office Manager to ensure that all enquiries are dealt with as quickly and efficiently as possible including accuracy and quality of advice given to clients to comply with GDPR, CAS and SNS principles.

• Ensure that advice related policies and procedures are fit for purpose and up to date.

Finance and Budgeting

• Control Bureau spend within limits set by The Board.

• Ensure an accurate record of all income and expenditure is maintained.

• Arrange preparation of monthly accounts and financial projections.

• To advise the Board on matters of operational expenditure including costings as required.

• To assist the Treasurer or any other appropriate Board member in the preparation of annual accounts and AGM reports including annual reports.

• Ensure Bureau and projects are adequately funded by making applications to funding bodies with the approval of the Board and comply with the Bureau Fundraising Strategy.

Representing Coatbridge Citizens Advice Bureau (CAB)

• Liaise with members and officers of North Lanarkshire Council and participate in appropriate council groups.

• Represent the Bureau positively in local networks as required.

• Maintain and develop relationships with funders and local agencies.

• Liaise and maintain and develop links with other voluntary organisations including membership of Voluntary Action North Lanarkshire (VANL).

• Contribute to and participate in the activities of CAS and associated groups.

• Maintain and develop the Bureau’s role and relationship with CAS and other national agencies.

Audit and Quality Assurance

• Assist in the CAS audit by compiling information, providing up to date policies, and meeting their requirements.

• Implement a quality control system for the monitoring of the service provided to clients.

• Prepare full, accurate and regular reports on all Bureau activities as required by the Board.

• Ensure that the bureau works to SNS for information and advice.

• Ensure that the bureau fully complies with the CAS agreed complaints process.

• Statutory returns to OSCR and Companies House

Administration

• To ensure that there is an effective system in place to provide a quality advice system to clients to minimise delays in answering client enquiries and provide advice.

• To ensure that the Bureau premises and equipment are maintained to as high a standard as possible and that all requirements of Health & Safety legislation are met.

• Seek opportunities for press and media coverage to promote and highlight the work of the CAB.

• Provide the Board with reports and policy guidance as required.

• Ensure that the Bureau makes statistical, legal, and social policy returns to CAS to adhere to membership requirements.

• Ensure that all returns to statutory bodies are completed accurately and timeously to ensure legal compliance.

• Ensure that Bureau conducts local social policy work as required.

• To keep abreast of latest developments within the advice and charity sector and discuss any changes required at Board meetings.

• Organise and prepare necessary paperwork for Board members for the bi-monthly or as required, Board meetings.

• Liaise with accountant re annual accounts and payroll.

Management of Bureau IT facilities

• Have overall responsibility for and ensure the effectiveness and secure use of all IT, communication systems, and procedures to ensure the smooth operation of Bureau objectives.

• Ensure that all staff and volunteers have access to, and are adequately trained in, the Bureau IT systems and software applications to perform their duties effectively.

• Advise the Board, on matters of IT planning, security, maintenance, and budgeting.

• Ensure and fully adhere to all aspects of GDPR for full compliance and provide regular training to all users to avoid data breaches.

To undertake any other reasonable tasks as requested by the Board.

Purpose of the Role

The Social Enterprise Co-ordinator will grow income by improving how we use the building, developing events, building corporate links and supporting new commercial ideas. The role will work with the CEO to turn ideas into action, strengthen sustainability and support wider community work.

Main Duties

Income Generation and Social Enterprise Development

• Develop and manage plans to grow income across events, building hire, sponsorship and corporate support.
• Work with the CEO to create, test and deliver new commercial ideas.
• Track income and costs and prepare simple monthly updates.
• Look for ways to link income activity with other programmes, including digital and e-sports.

Events (including parties)

• Plan and co-ordinate a calendar of events such as themed sessions, cinema nights, family activities and other opportunities.
• Manage bookings, enquiries and customer information.
• Support sessional staff, keeping clear rotas and communication.
• Ensure all events run safely and follow organisational standards.

Building Use and Room Hire

• Promote the building for meetings, training sessions, conferences and community activities.
• Respond to enquiries and keep an organised booking system.
• Develop simple hire packages, pricing and clear information for users.
• Balance external bookings with internal programme needs.

Corporate Support and Partnerships

• Build relationships with businesses to increase sponsorship, donations and in-kind support.
• Develop partnership offers that align with corporate social responsibility aims.
• Attend networking opportunities to promote the organisation.
• Work with the CEO on sponsorship packages linked to programmes such as e-sports and youth work.

Marketing and Promotion (working with the Marketing Lead)

• Provide information, ideas and content to support marketing activity.
• Work closely with the marketing lead to ensure accurate and timely promotion.
• Share customer insights to help improve communication.

Operational Support

• Help develop systems and processes for events and building activity.
• Ensure work follows health and safety, safeguarding and organisational standards.
• Act as a keyholder when required.

Required Skills and Experience

Essential:

• Experience in events, hospitality, income generation or similar roles.
• Strong organisational skills.
• Confident communicator able to build good relationships.
• Ability to work evenings or weekends.
• Basic budgeting and reporting skills.
• Able to work independently.

Desirable:

• Experience in social enterprise or community work.
• Experience with booking systems or rotas.
• Experience engaging with businesses or sponsorship.
• Understanding of event operations or licensing.
• Basic understanding of marketing.

Working in Line with Our Values

Staff are expected to work in line with SHINE values:

• Creating a supported and welcoming space.
• Acting with honesty and responsibility.
• Removing barriers to inclusion.
• Being non-judgemental.
• Adapting to changing needs.

Staff Benefits

The role includes:

• Death in service cover
• A choice of employee benefits, which may include:
• NHS health cash plan (top-up scheme)
• An additional day off for your birthday
• Christmas voucher
• Other wellbeing options

Additional Information

• Evening and weekend work will be required.
• May involve room set-up or moving equipment.
• Training and development will be supported.