About Glasgow North West CAB

Glasgow North West Citizens Advice Bureau (GNWCAB) is an independent charity founded in 1981. Each year we support over 5,000 people with over 18k pieces of advice, securing £3.5million for our community. Our mission is to end poverty and inequality by ensuring that people from all backgrounds are empowered through access to advice that changes lives and helps them affect positive change in their lives and the lives of those around them.

Staff benefit from access to a cycle to work scheme, blended working and a commitment to personal development.

GNWCAB Values

• Kindness and Compassion: We care about people. We treat them with empathy, respect and understanding and listen without judgement.

• Authenticity and Honesty: Our word is our bond. We are honest, we will set realistic expectations and will do what we say we will do.

• Committed and determined: We are committed to take time to fully understand every issue, no matter how complex, and work determinedly and patiently towards the most effective solution for each individual.

• Trust and Integrity: We create safe and respectful spaces where people feel secure to share openly, enabling us to provide the most effective support.

• Welcoming and Passionate: We create a calm and supportive environment that breaks down barriers and builds trust. We approach every interaction with enthusiasm, giving our best to ensure people feel comfortable, valued, and confident to seek our help.

• Listening: We listen with patience and respect, without interruption, creating an inclusive and positive environment. We remain attentive to both what is said and what is unspoken, ensuring people feel truly heard and understood.

Role Purpose

We are recruiting an Advice Services Manager who is responsible for the day-to-day delivery and quality of advice services across a portfolio of funded projects, working closely with the Operations Team, paid and voluntary advisers.

The post-holder will line manage a team of paid advisers, alongside supporting volunteer advisers, ensuring services are well-organised, responsive, and delivered to a consistently high standard in line with Citizens Advice requirements and funder expectations.

This is a hands-on role, combining team leadership, supervision, case checking, and project coordination. The post-holder will use their experience of the advice sector, including welfare rights, to support advisers and maintain the quality and consistency of advice across the service.

This is a readvertisement, previous applicants need not apply

About Us

Lambhill Stables is a community owned charity in the North of Glasgow providing recreational, educational, training and employment opportunities. Our aims are to develop and deliver programmes of community-based activities in support of our provisions, to engage in viable and socially inclusive activity and to do so in a sustainable way.

Job Purpose

• Work with Lambhill Stables staff to plan and implement a seasonal growing plan, clearly setting out visible plans within the Community Garden so that volunteers can work together and independently.
• Work with existing volunteers and young people to co-create a progressive volunteer programme so that those volunteering have a clear pathway to progressing into designated roles that support the effective community learning programme.
• Implement a hands-on, experiential learning programme to enable volunteers, residents and workshop participants to acquire new and develop their skills and knowledge so that they can carry out their role with confidence, and independently.

About the role

We are seeking to engage an experienced community gardener who is passionate about involving the community in growing plants, herbs, vegetables, and composting. The Community Gardener will support the implementation of a year-round programme of planting. The proactive engagement of volunteers, school children and families is integral to this programme, so that they can engage confidently and work independently, understanding the practicalities of gardening and horticultural practices.

You will be responsible for planning and facilitating practical workshops, engaging and leading volunteers, and helping to maintain the Community Garden working alongside out Landscaper and trainees. Workshops and hands-on sessions will focus on facilitating the development of basic gardening skills, with an emphasis on plant cultivation and habitat development. Additionally, you are encouraged to incorporate creative elements engaging in nature-based crafts, for example, making seasonal festive wreaths, bug hotels and bird feeders.

Lambhill Stables has an established and well-developed community garden incorporating food growing and nature-based projects that seek to engage people of all ages and backgrounds, including:

• Weekly volunteer groups that encourage community participation and provide a restorative space for those who with additional needs or socially excluded.
• Seasonal food growing for use in our Community Cafe
• Environmental education for visiting school aged groups who learn about food growing, horticulture and maintaining healthy ecosystems.

The ideal candidate will be a confident communicator and an organised self-starter with demonstrable experience in sound horticultural practices (particularly food-growing) who thrives in taking the initiative to deliver creative workshops within a community setting.

The successful candidate should be able to communicate clearly, work methodically to encourage participants to improve their confidence and ability learn new skills and exchange their know-how with others.

A key aspect of the Community Gardener role is the engagement and training of local volunteers – some of whom may be vulnerable – to grow and learn in a practical and experiential context. You will relish the challenge of getting people of diverse backgrounds excited about gardening, nature and food growing.

This is an immensely rewarding role working in a dynamic community setting built on an ethos of dignity and inclusivity, that would suit a committed individual who is willing to go the extra mile.

We are an equal opportunities employer and committed to safeguarding and promoting the welfare of vulnerable people. The post is subject to pre-employment reference and PVG check.

Additional Duties

• Support with maintaining the garden space to ensure it is safe, secure, and well-presented at all times.
• Ensure all organisational health and safety policies and procedures are followed, reporting and mitigating any risks as they arise.

We are looking for a Mentor Services Coordinator to support our volunteer mentors across Forth Valley.

About the role

Our Mentor Services Coordinators are the key contacts for our volunteer mentors from their first enquiry about mentoring until they are matched with a young person. The Mentor Services Coordinators conduct in depth interviews with all prospective volunteer mentors, organise training, organise PVG checks and make the process as smooth and supported as possible.

Key responsibilities:

• Providing excellent customer service to prospective and existing mentors using strong communication skills on the telephone, in virtual meetings, by email and sometimes in person.
• Ensure all of our volunteer mentors are individually supported and fully engaged at every stage of their mentor journey
• Deliver information sessions, participate in mentor one-to-one conversations and facilitate mentor training sessions and other mentor engagement activities.

About you

• Customer service experience
• Based in Forth Valley
• Experience of or strong interest in working or volunteering in the charity or third sector
• An understanding of young people and educational settings
• People person with excellent communication and listening skills and empathy
• Well organised with great administrative skills and attention to detail
• Excellent desktop and database skills

About us

MCR Pathways is an award-winning charity established in Glasgow in 2007. Our mentoring programme is now delivered in schools across the whole of Scotland as well as North East and South East England. We are committed to helping the country’s most vulnerable young people gain self-confidence, identify their skills and recognise and fulfil their potential.

Our mission: To connect every young person with a trusted adult mentor, someone who sparks confidence, fuels ambition, and walks beside them as they find their way.

Our vision:MCR Pathways will work until every young person has someone to help them find their way.

You will be joining a friendly and supportive team who love what they do and enjoy working with each other. MCR Pathways’ values are Respect, Communication, Trust and Growth and they inform everything we do.

Benefits include:30 days annual leave in first year rising to 35 days from 2nd year of employment, 7% Employer Pension Contribution, 3 further days of annual leave between the December and January public holidays, additional day off for your birthday, Employee Assistance Programme, Life Assurance – 4 x salary.

This is a hands-on, creative role working directly with young people aged 16–24.

You’ll lead a new Fair Trade Youth Collective in Glasgow, supporting young people to build skills, design campaigns, and take action on issues like Fair Trade, climate justice and global inequality.

The role is all about supporting young people to move from participants to leaders – shaping campaigns, creating content and influencing change in their communities.

Why work with us?

We’re a small, ambitious team working to build a fairer world through trade.

We offer:

• A 4-day working week (32 hours, no reduction in pay). Same benefits applied to part time workers.
• Flexible, trust-based working
• Meaningful, values-driven work
• A supportive and collaborative team

We particularly welcome applications from people currently underrepresented in Fair Trade, climate and global citizenship spaces.