We are looking for an experienced Money Advice Worker with experience delivering benefit and debt advice to join our growing team at GEMAP. This is an exciting time to be part of the organisation as we expand our work to tackle poverty in Glasgow through high‑quality, person‑centred advice.

As a Money Adviser, you will be part of an energetic and supportive team, working directly with clients to maximise income, reduce household costs, and manage debt. You will provide accurate, practical advice that helps people improve their financial resilience and move towards greater stability.

We are looking for someone with experience delivering advice who can hit the ground running, with strong knowledge of welfare rights and money advice legislation, and a sound understanding of the principles of financial capability. You will have excellent knowledge of state benefits, tax credits, and grants, and be confident assessing entitlement and supporting clients to make applications.

More than technical expertise, we are looking for someone who sees the whole person. You will be committed to delivering high‑quality advice in a respectful, non‑judgemental way and to supporting people at often challenging points in their lives.

Our advisers are expected to work in line with the Scottish National Standards for Information and Advice and to manage a busy caseload effectively. In return, we support our staff to develop and excel through tailored Personal Development Plans, our Employee Assistance Programme and by fostering an inclusive, supportive working environment.

We are passionate about our mission and are looking for someone with the drive, empathy, and commitment to make a real difference. You will be an excellent team player, a confident and effective communicator, well organised, and comfortable using IT systems to support your work.

If you want to work for an organisation that truly puts people at the centre of everything it does, we would love to hear from you.

Citizens Advice Edinburgh (CAE) is part of an exciting collaborative project – The Family Hub - funded via the Scottish Government’s Whole Family Wellbeing Fund (WFWF).

The collaborative comprises the Third Sector organisations Circle, Stepping Stones North Edinburgh, Home-Start Edinburgh and Home Link Family Support, alongside NHS Lothian’s Parent & Infant Relationship Service and the City of Edinburgh Council’s Early Learning & Childcare Service.

The project delivers bespoke whole-family supports throughout the early years. CAE provides the welfare rights advice element of this service. The collaborative ensures that universal and enhanced support is available at the earliest stage possible for all families with a child not yet in an ELC or a pre-school age setting. This has been achieved by developing a cohesive pathway and a menu of supports alongside families.

The project is underpinned by early intervention and support. In providing holistic support to parents, we aim to improve the caregiving experience and infant mental health. Targeting secure attachment increases the likelihood of children remaining within the family home.

The project aims to:

• Improve family wellbeing
• Reduce inequalities in family wellbeing
• Reduce the need for families requiring crisis intervention
• Reduce the number of children living away from their families
• Increase the number of families taking up wider support

The multi-disciplinary service is delivered via physical Hubs in each locality, Pop-ups and Home Visits to families, to ensure city-wide, equal and convenient access.

Your Role

As the project’s Income Maximisation Adviser, you will principally advise parents about welfare entitlement, grants, and tariffs; budgeting; reducing household costs; and managing debt. Alongside financial topics, you will also offer assistance with housing, employment, and other related areas of advice. The central aim of the role is to reduce the number of families and children living in relative poverty.

The successful candidate must be experienced in giving advice, particularly in relation to benefits. Evidence of training and experience within another advice role is expected, but opportunities to develop your knowledge would be available via access to Citizens Advice’s comprehensive training platform. Provision of advice would be supported by the Citizens Advice information database and access to Citizens Advice Edinburgh’s network of specialists.

It is not essential to have experience of working within the sphere of Early Years or family support, but the candidate must be motivated to work collaboratively as part of a multi-disciplinary team and to display awareness and understanding of the complex support needs and vulnerabilities that families may present with to the service.

Due to the citywide coverage of the service, candidates must commit to regular travel between different Edinburgh locations and be confident working independently at times. The post holder will also be required to assertively develop and maintain links with relevant partner agencies in the wider community, to ensure that families receive holistic support.

About Us

Inverness Badenoch and Strathspey Citizens Advice Bureau is an independent charity which provides holistic advice, information and support to members of the public. Our services are free, impartial, non-judgemental, confidential and independent.

JOB DESCRIPTION

The Patient Rights (Scotland) Act was passed in February 2011. The Act created the Patient Advice and Support Service (PASS) to promote awareness of patient rights and responsibilities, and provide advice and support to those wishing to give feedback or comments, or raise concerns or complaints about NHS care received.

Inverness Badenoch & Strathspey Citizens Advice Bureau provide the PASS service in our local area as well as providing support to the National PASS Helpline as part of the role.

Patient Advisers will provide clients with advice and information who wish to give feedback or comments, or raise concerns or complaints to the NHS and support bureaux volunteers and staff with queries on the PASS service. They will work on a rota to provide advice on the PASS National Helpline as well as managing casework, producing statistical reports and where necessary carrying out promotional activities or attending meeting with stakeholders as part of their role

East Ayrshire Citizens Advice Bureau (EACAB) is a progressive and innovative advice organisation dedicated to providing free, impartial, and confidential advice to local communities. We offer both generalist advice and specialist casework services to support people in need across East Ayrshire.

We are seeking a highly organised Senior Administrator for our Money Advice service to join the team in East Ayrshire Citizens Advice Bureau in Kilmarnock. This role is offered on a permanant basis and is offered at 35 hours per week. Part time or job share will be considered.

The successful candidate will be responsible for ensuring effective administrative processes for our Money Advice Service.