Opportunity to join our Board

Do you want to be part of an organisation that is making a real difference to people’s lives and have the skills and experience that we need?

We are seeking to co-opt up to two Members for our Board of Management. All applications are welcome but we are particularly looking for people with a background in the following areas:

· Charity finance skills

· ICT/digitalisation

· Communications/social media

We are a community-based housing association which has been serving the communities of Shettleston, Greenfield, Springboig and Sandyhills in the East End of Glasgow for 50 years. Our vision is of thriving and prosperous local communities where all residents enjoy great homes and services, an attractive physical environment, and good life chances.

As a Registered Social Landlord and a Scottish Charity (No. SCO36687), we have nearly 2,500 rented homes in management and an ongoing development programme of new homes. In addition, we have an established track record of delivering non-housing projects and services to benefit the community, often in collaboration with other local voluntary organisations and agencies.

The Association is the parent of two subsidiary companies: Upkeep Shettleston Community Enterprise and East End Housing Development Company. Around 100 people are employed across the Group which has a combined annual turnover of c £14 M.

The Association’s Board consists mainly of tenants and other local residents elected by the members of the Association who all live within our area of operation. There are also three designated spaces for the Board to fill by co-option who do not need to live within the local community.

The Board meets seven times a year. It also has two sub-committees and Board Members usually serve on at least one of these. There are other occasional meetings and training sessions. Meetings are usually held on a Tuesday evening, with the option to attend in person or on-line.

For an informal chat about what’s involved please contact Tony Teasdale, CEO (tony.teasdale@shettleston.co.uk.) We are also holding an information session in our office on Monday 3rd August from 6.30 pm where there will be an opportunity to meet our Chair and other Board Members. Please let us know in advance if you are planning to attend.

Glasgow West Housing Association Ltd is a voluntary, not for profit organisation and a registered charity. With history dating back to 1978, we have a vision of shaping thriving communities. With over 1500 rented properties: Homes are our purpose, service and sustainability is our priority.

Due to recent promotions, we have an excellent opportunity for two highly motivated individuals to join our Frontline Services Team. Set up to enhance the customer service experience and support the delivery of our new response repairs service.

The successful candidate will be performance driven, and will demonstrate role flexibility, proficient IT skills, excellent communication, multi-tasking and interpersonal skills.

Core Responsibilities:

As part of our Frontline Services team, The Services Administrators are responsible for providing front line customer service; responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services.

The ideal candidate will have a minimum of 3 x SCQF Level 5 or equivalent (including English), customer service experience and good time management and organisational skills.

We are keen to hear from you if you think you might be a match for our role, even if you do not have all the skills and/or experience we are looking for. For the right person, we can offer formal training, ongoing support and continuous professional development to help kick start your career in housing!

Key Tasks:

1. Front-line customer service role, responding to enquiries (via telephone, email and reception) in relation to all housing management services including allocations, void management, sustainment and repairs services.
2. Working with team members to ensure duty officer cover.
3. Rotating reception role: including welcoming visitors to the office, maintaining diaries and control sheets, including Health & Safety checks and registers; preparing meeting room facilities, and recording and managing the distribution of mail.
4. Providing advice and assistance to customers on GWHA services and activities, including liaising with other RSLs and partner agencies as required.
5. Supporting service delivery through the administration of policies and procedures, including housing allocations, mutual exchange, rent collection and monitoring, tenancy compliance and sustainment, and repairs recording and reporting.
6. Mitigating complaints through the provision of robust, accurate and prompt advice, information and support.
7. Arranging and carrying out house visits/viewings for routine services.
8. Maintaining and updating manual and computer records.
9. Assisting with the production of publications such as newsletters, invitations and display/information boards for GW events.

Why work for us?

GWHA offer generous EVH Terms and Conditions including:

• 25 days annual leave and 15 public holidays (pro rata for part time)
• Defined contribution pension scheme
• Death in Service Benefit
• Flexible working practices including flexi time, enhanced occupational maternity, paternity and shared parental leave
• Cycle to work scheme
• Voluntary Health Cash Plan
• Specific GWHA benefits including; annual service commitment award, long service award and additional festive leave
• Professional development & training opportunities

Post subject to satisfactory Disclosure Check.

Help Shape the Future of Oak Tree Housing Association

Oak Tree Housing Association is looking for enthusiastic, committed individuals to join our voluntary Management Committee and help shape the future of housing and community services across Inverclyde.

As a community—based housing association, we are proud to provide high—quality homes and services for our customers and tenants. Our Management Committee plays a vital role in setting the strategic direction Of the Association, ensuring good governance, and helping us deliver positive outcomes for the communities we serve.

WHO ARE WE LOOKING FOR?

We welcome applications from people of all backgrounds, experiences and skill sets. You do not need previous board committee experience to apply, as training and support will be provided. We are particularly interested in individuals who can bring skills or experience in areas such as:

• Business and strategic planning
• Finance and accountancy
• Housing and property services
• Legal and governance
• Human Resources
• Customer service
• Information technology and digital services
• Sustainability and environmental management
• Community development and regeneration

Most importantly. we are looking for people who share our values. have a passion for their local community. and want to make a positive difference.

WHAT DOES THE ROLE INVOLVE?

Management Committee Members:

• Attend regular committee meetings
• Help shape the Association’s strategic direction.
• Monitor organisational performance
• Support good governance and effective decision-making
• Ensure the Association continues to deliver excellent services to tenants and customers
• Act in the best interests of the Association and the communities we serve

The role is entirely voluntary, although reasonable expenses incurred while carrying out committee duties can be reimbursed.

WHY JOIN US?

This is an opportunity to:

• Make a real difference within the community
• Influence decisions affecting local housing and services
• Develop new skills and experience
• Work alongside experienced professionals and community representatives
• Gain valuable governance and leadership experience
• Contribute to the long-term success of a respected organisation